Splashtop Remote Support

Pros: I do like what it is meant to do. The software is absolutely solid, and once you get it up and running, it's great.

Cons: I had difficulty getting installed on my devices.

Overall: I like what the product does, and once you get it set up on the client's device it's all smooth sailing.

Pros: Integrates perfectly with Ninga RMM.
Low latency high quality video streaming for remote support.
Affordable pricing.

Cons: Development team is sometimes hard to get ahold of.

Overall: Good software at a good price but could use a little more human interaction for remote support. Overall pretty good.

Pros: Splashtop Remote Support is a fantastic remote support tool. It's fairly lightweight, all of the features work as intended, and the program is easy to operate. We selected Splashtop because of its pricing structure for unlimited technicians.

Cons: The limitation of a single connection to the remote computer makes it troublesome for 1) a senior technician to assist a junior technician or 2) for a technician to assist a user who uses Splashtop to remote into a work computer.

Note: If you have Splashtop SOS, you can workaround this limitation. But it is just that: a workaround.

Overall: Splashtop offers a lot at its price point. For ease of support and expansion, I find its better than more expensive alternatives. There are some limitations for MSPs, but they're minor. The clean interface is the friendliest I've seen. I don't know what their support is like, because I've never had to contact them. The product works.

Pros: I transitioned my company to SplashTop from GoToAssist and have never looked back. We pushed the agent out via PDQ Deploy and install package was easy to setup and deploy.

Cons: Sometimes when displaying the remote computers multiple monitors in multiple windows (which is wonderful) I will close one of the extra monitor windows and that closes the entire session. Not a negative on the product per se, but something you need to get used to.

Overall: SplashTop is a great product. It handles multiple monitors very well, even in different windows. I'm very happy I chose this product.