ISL Light Remote Desktop vs. Splashtop Remote Support Comparison


ISL Light Remote Desktop ISL Online	Splashtop Remote Support Splashtop	+	+
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About ISL Light is an easy-to-use remote desktop software for security-conscious users. It comes at a great price-performance. ISL Light is a powerful tool that helps IT staff and support technicians solve problems remotely, either through unattended access, remote support or even though screen-sharing on mobile devices. It works cross-platform and offers 256-bit encrypted sessions with all standard remote access features plus some important extras: single-sign-on (SSO), session recording, live chat, videocall, multi-monitor support, file transfer, reporting and many more. Users can choose between cloud or on-premise service. ISL Online license does not limit the number of users, workstations and clients you support. It's a reliable and highly secure software used in all industry sectors including banks, hospitals, governmental institutions and insurances.		About Splashtop Remote Support is a remote support and endpoint management solution designed to help IT teams securely access, troubleshoot, and manage computers and mobile devices from anywhere. The platform provides attended and unattended remote access for Windows, Mac, Linux, iOS, and Android devices through fast and reliable remote desktop connections. Splashtop includes features such as session code-based support, remote control, chat, voice calls, session reboot and reconnect, admin privilege elevation, and multi-technician collaboration for efficient troubleshooting workflows. The platform also offers autonomous endpoint management capabilities including real-time patch management, device monitoring, software deployment, vulnerability insights, and centralized endpoint visibility. Splashtop integrates with popular PSA ticketing and ITSM tools such as Zendesk, Jira, Freshservice, Microsoft Teams, and Freshdesk to streamline IT support operations.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience IT companies of all sizes in all industries looking for a secure and easy-to-use remote desktop software.		Audience Splashtop Remote Support is designed for IT teams, managed service providers, help desks, enterprises, remote workers, educational institutions, healthcare organizations, and businesses that need secure remote access, endpoint management, and scalable IT support solutions
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $16.90 per month ISL Online offers a 15-day free trial, no credit card required. Starter: $16.90/month, 1 user, 10 managed devices; Cloud: starting at $34.90/month, 40 users, 1000 managed devices; Premium: $54.90/month, Unlimited users and devices; Self Hosted (on-premise): starting at $44.90/month, unlimited users and devices. Free Version Free Trial		Pricing $40/month for 25 computers Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly. Free Version Free Trial
Reviews/Ratings Overall 4.9 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.4 / 5 support 4.7 / 5 Read all reviews		Reviews/Ratings Overall 4.8 / 5 ease 4.5 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Pros from Real Users Pros This software is easy to use and has a user-friendly interface, making it suitable for both technical and non-technical users. This software excels in video conferences and client meetings. I started using ISL Light during COVID when I could not come into work because I had to stay home to help my kids with school. It was a lifesaver for me because I am the inventory manager at my vet office and I was able to order inventory for the clinic, keep track of inventory, manage our online pharmacy and manage our schedule all from home. ISL made it very easy for me to remote in to our scheduling software and to make client notes. I still use it even though I am back in the office. It is very easy to use and give me more flexibility with my time. ISL Online is easy to use for non-IT professionals, providing a GDPR-approved secure environment. The connection is quite stable. We have used this connection from 3 different continents and multiple devices. We love the service and use it multiple times a week to access our clients' computers remotely. We use both the always on and the on demand service. Easy to use, secure, has a smart phone client that uses simple gestures to control remote devices. I use this daily and can support anyone from wherever I am. It's light weight and very easy to use. ISL Light makes connecting to my work computer from home easy. It has saved me from having to drive the 45 minutes to my office several times. Easy access allows software to be used by those with little technology proficiency. Our firm now uses this software with 20% or more of all our clients, with multiple clients only working with our office because we have a remote option. ISL Online has allowed our firm to continue its growth trajectory. - Small download file - Quick and easy setup - Easy use on customer end - Easy use on agent end - Solid reporting and administration I've been using ISL Online for probably about 10 years. I managed a lot of computers through ISL Online and there were never any issues. It shows you the IP address of each computer and whether each computer is online/offline. They update a lot of features but the simple web interface, they've kept, which is great. The ability to take control of both Windows and Mac machines from anywhere, including mobile devices is a real asset. File transfers are easy.		Pros & Cons from Real Users Pros I do like what it is meant to do. The software is absolutely solid, and once you get it up and running, it's great. Integrates perfectly with Ninga RMM. Low latency high quality video streaming for remote support. Affordable pricing. Splashtop Remote Support is a fantastic remote support tool. It's fairly lightweight, all of the features work as intended, and the program is easy to operate. We selected Splashtop because of its pricing structure for unlimited technicians. I transitioned my company to SplashTop from GoToAssist and have never looked back. We pushed the agent out via PDQ Deploy and install package was easy to setup and deploy. Cons I had difficulty getting installed on my devices. Development team is sometimes hard to get ahold of. The limitation of a single connection to the remote computer makes it troublesome for 1) a senior technician to assist a junior technician or 2) for a technician to assist a user who uses Splashtop to remote into a work computer. Note: If you have Splashtop SOS, you can workaround this limitation. But it is just that: a workaround. Sometimes when displaying the remote computers multiple monitors in multiple windows (which is wonderful) I will close one of the extra monitor windows and that closes the entire session. Not a negative on the product per se, but something you need to get used to.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information ISL Online Founded: 2001 Slovenia www.islonline.com		Company Information Splashtop Founded: 2006 United States www.splashtop.com/products/remote-support
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Categories IT Management Remote Desktop Remote Support Remote Work Screen Sharing		Categories Endpoint Protection MSP Remote Support RMM
Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback Show More Features IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring Remote Desktop Features Chat Cross-Platform Access File Transfer Group View Mobile Device Access Multi Monitor Support Record Remote Sessions Remote Print Remote Wake User Management Remote Work Features Collaboration Credential Management Electronic Signature Employee Monitoring Live Chat Meeting Management Project Management Remote Access Remote Support Screen Sharing Softphone Task Management Time Zone Tracking Video Chat Web Conferencing Screen Sharing Features Annotations / Drawing Tools Desktop / Browser Sharing Mobile Screen Sharing Presenter Control Management Remote Control Screen Capture Screen Mirroring Screen Recording		Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback Show More Features Endpoint Protection Features Activity Log Antivirus Application Security Behavioral Analytics Device Management Encryption Signature Matching Web Threat Management Whitelisting / Blacklisting MSP Features Backup Management Billing & Invoicing CRM Dashboard Help Desk Issue Management Live Chat Patch Management Privileged Access Management (PAM) Project Management Remote Access Remote Systems Monitoring Scheduling RMM Features Deployment Management For MSPs IT Asset Management Mobile Access Network Monitoring Patch Management Real-time Alerts Remediation Management
Integrations Autotask PSA Freshdesk Acronis Cyber Protect Addigy Atera BMC Helix ITSM Bitrix24 Datto SIRIS Freshservice IBM MaaS360 Ivanti Neurons for MDM Jira LanScope Cat Naverisk RMM & PSA NinjaOne ServiceNow Spiceworks Network Monitor Syncro Zendesk Show More Integrations View All 7 Integrations		Integrations Autotask PSA Freshdesk Acronis Cyber Protect Addigy Atera BMC Helix ITSM Bitrix24 Datto SIRIS Freshservice IBM MaaS360 Ivanti Neurons for MDM Jira LanScope Cat Naverisk RMM & PSA NinjaOne ServiceNow Spiceworks Network Monitor Syncro Zendesk Show More Integrations View All 19 Integrations
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