Zoho Assist

Pros: The presence that Zoho Assist has in our company is due to the fact that it is used to have much more stable remote connections that help us connect with clients or with any individual that needs remote support. The main thing that I liked about Zoho Assist is that I can share all kinds of files or documents through the channel of this software, there is no need to use third-party software to share files during a remote connection, also, I like the The way in which I can organize the remote connections that I will have at certain times of the day, keeping a correct control of these schedules allows me to know exactly which client I will attend to at a specific time, it is impressive. Lastly, I really like being able to communicate via various means with Zoho Assist, I can communicate via text, voice and video chat. This variety of communication mechanisms helps make the remote connection more complete and more interactive with the client.

Cons: The main problem I have had with Zoho Assist is that I cannot connect to my computer when I am away from my office. When I try to remotely connect my cell phone with my computer, it is not possible since my computer is unattended, and so it happens when I try to connect to a client's computer and this client does not know how to approve the remote connection, this flaw has limited the I use my computer outside my office, sometimes I have to do things on my computer and I would like to be able to do it through Zoho Assist without going to my office. On the other hand, one of the things that I did not like is that the top bar that appears during a remote connection from the mobile version is quite wide and interrupts the user's use or mobility a bit.

Overall: Despite the problems that we have faced during our experience from the app for mobile devices, the general experience was quite good, there are things that can be improved in this App for mobile devices so that the user has a more complete environment. Our experience from the computer version was good because it allowed our clients to obtain a more complete support, when some doubts arise regarding the purchase of our properties on our website, we can immediately access our clients' computers and give them closer support. In addition, the agent availability function allows us to transfer a request to another agent so that they can attend to the client without having to make them wait, this has prevented a long waiting line from forming.

Pros: Zoho Assist is a powerful platform that can allow you the ability to access multiple computers from a single device at no cost.

Cons: Unclear as to whether or not the free version is available for commercial use.

Overall: Overall the platform has been a great replacement for TeamViewer, which I had significant issues using in the past.

Pros: Able to keep PCs and workstations maintained remotely.
I can restart/shutdown from my own workstation.
Works great for screen sharing or assisting others to navigate their PC.

Cons: You need to switch between multiple monitors which is a pain but can still be done.

Overall: Overall it's user-friendly and easy to navigate Zoho Assist settings. The connection is always steady and reliable and the cost is reasonable.

Pros: 1. Zoho Assist helps tremendously in remote diagnosis and support.
2. It works like a charm in all the devices without any hassle.
3. There are some unique features here and there like recording of sessions that makes the user experience a lot better than other alternative software products.
4. The synchronization is quite easy and flawless with other Zoho products.

Cons: 1. There are some connections issues which results in screen freeze and audio latency.
2. It should allow user for more customizations.

Overall: Zoho Assist is a complete package product which comes with numerous useful features like quick surveys and session recordings.

Pros: - It is pretty straightforward to record remote sessions with Zoho Assist.
- it allows sharing files and documents with blazing fast speeds.
- With Zoho Assist, it is quite secure to control a remote system or give control to a system.
- The user interface is organized and easy to navigate.

Cons: - The only thing in which it lacks behind is that it does not have its own native application.

Overall: Overall, Zoho Assist is a versatile and easy to use tool for remote assistance and diagnostics. The user interface is built very well.

Pros: 1. The unique selling point of Zoho Assist is that it provides recording of remote sessions along with other useful and unique features.
2. Files can be transferred at a blazing fast speed.
3. The connection stays stable during long remote sessions.
4. The price is affordable.

Cons: 1. There are some occasional latency issues during remote assistance.
2. It does not work properly on low bandwidth connections.
3. The user interface can be improved.

Overall: Zoho Assist is a safe and smooth remote assistance tool that is quite responsive provided the connection is of high and stable bandwidth.

Pros: - Zoho Assist functions smoothly in all the devices.
- Meetings can be recorded and saved locally.
- The interface is intuitive and straightforward to use.
- Files can be transferred easily and securely.
- It is way affordable that its other competitors.

Cons: It does not function properly with slow networks. Also, there are occasional lags and jitters.

Overall: Overall, it is a great tool to access systems remotely. It has some exceptionally useful features like affordable price, blazing fast connections and intuitive UI.

Pros: - The user interface of the software is very intuitive to use.
- The connection process is seamless and fast.
- Transferring of file is rapid and secure.

Cons: - The internet consumption of the software is high, but aside from this this is a great software.

Overall: Overall, Zoho Assist is a remote access tool that is easy to use and comes with an intuitive user interface.

Pros: - It comes with a very affordable price.
- It has an easy-to-use user interface.
- It supports various platforms and devices.

Cons: - The appearance of the UI can be made a bit more appealing.

Overall: Zoho Assist is a very affordable remote support tool that does not lack any features. It can be used by anyone because of the easy-to-use layout.

Pros: Deploying Zoho Assist was easy and so is using it
With many features, the tool makes it easy to handle customer care needs.
Tracking tickets as well and managing customer issues is easy
Integrating the tool is easy as well.

Cons: Zoho Assist is a great tool and has always worked. No issues so far.

Overall: Zoho Assist makes handling customer issues easy. It easily creates tickets and tracking as well as following customer issues is easy. It is reliable and effective.

Pros: I like the ease of deploying and integrating the tool
Using it requires no IT background - it is flawless.
There are many features and the tool is secure.
Zoho Assist never lags

Cons: Zoho Assist is seamless. No issues so far. It is an amazing solution.

Overall: Zoho Assist makes remote access easy which saves time, improves collaboration and makes getting remote help seamless.

Pros: Unlike other remote access tools, this one is easy to use and very secure.
Integration and features leaves a lot to be desired.
Customizing as well as managing the tool is effortless.

Cons: With Zoho Assist, all our remote access needs are met and therefore I cannot complain.

Overall: My experience with Zoho Assist has been amazing more so when it comes to remote access. The tool saves times us time and makes collaboration and getting remote help seamless.

Pros: Zoho Assist is completely on cloud, making it accessible, and the safest means for accessing all the assets. Again, when a concern arises, instant measures or solutions are given. Finally, Zoho Assist increases the business coordination of a firm.

Cons: Zoho Assist has taken the head for all the demands, that accessing resources online requires. It really sort the setbacks which arises.

Overall: Zoho Assist has given us automatic problem detectors, where we get to fully control al the resources we want online. Furthermore, Zoho Assist has a supportive design, which is completely friendly, and works for the goodness of the users.

Pros: Zoho Assist has helped us in sharing the ideas and the concerns we have with different players. Also, Zoho Assist has a unique and an advanced design.
Lastly, Zoho Assist keeps the users well informed.

Cons: Zoho Assist should revise the cost or the price for this program. Many persons may be willing to have the package, but they end up lacking.

Overall: Zoho Assist gives us the purpose of sharing what we think needs to be solved. Also, it keeps our consumers happy, and updated.

Pros: Zoho Assist helps to easily consider the challenges of customers remotely, which makes them air their challenges.
Also, Zoho Assist limits the wait time, before customers get answers to their problems.

Cons: Zoho Assist has all features and designs fully effective, and the smooth running process of the tool is blameless.

Overall: Zoho Assist works remotely, with the aim of listening to what customers want concerning the company. Also, the computers used for this work ensures there is accuracy in service delivery.

Pros: You can connect to the desktop as well as mobile devices. The user interface is fairly intuitive for new users. I'm happy with its screen streaming. The session chat is a very good addition, to chat between support persons and clients.

Cons: It should provide better firewalls and security updates to block sensitive data access while connected in the screen-sharing session.

Overall: Zoho Assist is the practically best solution for the remote helpdesk. Earlier we were using TeamViewer and other tools but after implementing this solution we never felt again to migrate. Its screen streaming works flawless.

Pros: The security and screen access authentication is high grade encrypted and secured. The UI for client and host is very simple.
The mobile application has no flaws or limitations different from the computer. Reliable tool for remote helpDesk.

Cons: It requires a very stable network to access control. It crashes many times.

Overall: Zoho Assist is a super convenient platform for the support team to connect and control the client's computer. Overall, Zoho Assist is a nice tool to complete access to the client's computer and help them with their troubleshooting.

Pros: Zoho Assist is a remote desktop support with a number of plans to choose from and even has a decent free plan if you are not looking for professional use. It offers all the basic remote software features like session recording, chatting and more.

Cons: The only issue i found is that there is a hard limit of 25 unattended computers. Another minor con is that standard plan is pretty limited and don't even have mobile apps.

Overall: Zoho Assist is a good remote software which can be used for free and upgraded at an affordable price. It is quite effective and is surely bang for your buck.

Pros: Zoho Assist is cloud based remote support platform. It is a full feature remote access and remote support solution. It supports unattended remote access, file sharing, voice and video chat, multiple monitor support.

Cons: Zoho Assist is an awesome companion to your remote support requirements. No Cons.

Overall: Zoho Assist is an awesome stand alone platform for remote support and remote access needs. We use it to to troubleshoot different issues of our clients on the remote. It offers voice and video based chat during the remote connection which make it very helpful in troubleshooting and explaining the same to the clients. It can be used to transfer files from host to guest just like copying and pasting. IT office full functional mobile application which can be used to to connect remotely with desktops and perform the troubleshooting.

Pros: (+) Very easy to authenticate and establish screen sharing connection with the client.
(+) It auto blocks sensitive and personal files for being accessed by the host.
(+) Secure file transfer option.

Cons: (-) No con, we had an overall positive experience with it.

Overall: Zoho Assist is an absolutely incredible platform to establish a screen sharing customer support platform. It allows us to connect with clients' computers using its screen sharing to directly fix their problems. It gives a secure sharing feature to protect sensitive files and documents.