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Audience

Companies in almost every country looking for a remote support and remote access solution. TeamViewer is available in over 30 languages

About TeamViewer Remote

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes.

We offer a selection of bespoke solutions:

TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe.

TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use.

TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR

Pricing

Starting Price:
$24.90 per month
Pricing Details:
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
1 Licensed User
1 Concurrent connection (channel)
3 Managed devices
Unlimited devices to connect from
3 Computers to connect to (add-on available)
3 Concurrent sessions (in tabs) per concurrent connection
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, TeamViewer Remote offers API access

Ratings/Reviews - 122 User Reviews

Overall 4.7 / 5
ease 4.8 / 5
features 4.6 / 5
design 4.6 / 5
support 4.6 / 5

Company Information

TeamViewer
Founded: 2005
Germany
www.teamviewer.com

Videos and Screen Captures

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Product Details

Platforms Supported
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Chromebook
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
Online

TeamViewer Remote Frequently Asked Questions

Q: What kinds of users and organization types does TeamViewer Remote work with?
Q: What languages does TeamViewer Remote support in their product?
Q: What kind of support options does TeamViewer Remote offer?
Q: What other applications or services does TeamViewer Remote integrate with?
Q: Does TeamViewer Remote have an API?
Q: Does TeamViewer Remote have a mobile app?
Q: What type of training does TeamViewer Remote provide?
Q: Does TeamViewer Remote offer a free trial?
Q: How much does TeamViewer Remote cost?
Q: What pricing for support is available for TeamViewer Remote?

TeamViewer Remote Product Features

Collaboration

Calendar Management
Chat / Messaging
Contact Management
Document Management
Real Time Editing
Task Management
Video Conferencing
Brainstorming
Content Management
Project Management
Version Control

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Live Chat

Offline Form
Geo Targeting
Transfers / Routing
Third Party Integration
Canned Responses
Website Visitor Tracking
Proactive Chat
Screen Sharing
Customizable Branding

Meeting

Attendee Management
Board Meetings
Committee Meetings
Internal Meetings
Invitation Management
Legislative Meetings
Meeting Room Booking
Scheduling
Action Item Tracking
Agenda Management
Materials Management
Meeting Feedback
Meeting Preparation Tools
Minutes Management
Post-Meeting Tools
Travel Management
Voting Management

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Work

Collaboration
Credential Management
Live Chat
Meeting Management
Remote Access
Remote Support
Screen Sharing
Task Management
Video Chat
Web Conferencing
Electronic Signature
Employee Monitoring
Project Management
Softphone
Time Zone Tracking

Screen Sharing

Annotations / Drawing Tools
Mobile Screen Sharing
Screen Capture
Screen Recording
Desktop / Browser Sharing
Presenter Control Management
Screen Mirroring
Remote Control

System Monitoring

Remote Monitoring
Device Monitoring
Server Monitoring
Alerts / Notifications
Patch Management
Service Configuration Management
Inventory Management
Policy-based Automation
Risk Analysis
Reporting / Analytics
Data Backup / Recovery
Antivirus Management

Video Conferencing

Mobile Access
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard
Electronic Hand Raising
On-Demand Webcasting

Web Conferencing

Mobile Access
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard
Electronic Hand Raising
On-Demand Webcasting

Website Monitoring

Transaction Monitoring
Event Logs
Mail Server Monitoring
Performance Metrics
Event-Based Notifications
Availability Testing
FTP Monitoring
Maintenance Scheduling
Real Time Monitoring
Uptime Reporting

TeamViewer Remote Additional Categories

  • Kendra J.
    Information Technology Engineer
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "An Outstanding Remote Support Tool."

    Posted 2024-09-10

    Pros: TeamViewer Remote provides remote support thus making it simple and fast to solve technical issues. Ease to connect, access and control remote devices. It offers an enterprise-grade security. Ease to access from multiple devices.

    Cons: It's difficult to connect to remote devices when having unstable internet connectivity.

    Overall: I must say this platform is simple to use and very friendly. Likewise, TeamViewer Remote provides fast and seamless remote support hence solving IT problems quickly. Files can shared faster when using TeamViewer Remote.

    Read More...
  • Isaac M.
    Information Technology Manager
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "A Tremendously Brilliant Remote Support Software"

    Posted 2024-09-08

    Pros: With TeamViewer Remote, it is simple, fast and secure to access and control remote devices. Again, it is simple to chat using TeamViewer Remote. It is possible to offer remote IT support to our clients with TeamViewer Remote. It is simple and fast to transfer files with TeamViewer Remote.

    Cons: TeamViewer Remote delivers great performance and I therefore lack anything to complain about.

    Overall: I'm using TeamViewer Remote to monitor and manage our remote devices. It is simple to record remote desktop connection sessions with TeamViewer Remote. It enables instant screen sharing our remote clients.

    Read More...
  • Edwin A.
    Marketing Manager
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "The perfect platform to generate new remote connections with customers and employees."

    Posted 2023-05-14

    Pros: The first thing I liked about TeamViewer is the file transfer, as it allows users to transfer files securely and quickly between devices, which is especially useful for sharing documents and other important files with colleagues and clients. File transfer takes place over a secure connection, ensuring data is transmitted securely and only authorized users can access it. I also like Live Chat as it allows users to communicate quickly and efficiently during a remote access session. This is useful for asking questions, sharing information, and solving problems in real time. Users can send text messages and share files through live chat, making it easy to collaborate and resolve issues. TeamViewer also integrates with other tools and platforms which makes its benefits more extensive and much more varied for all its users, such as Microsoft Office, Salesforce and Zendesk, allowing users to access the necessary resources and data directly from the TeamViewer platform. This saves time and increases efficiency, since users don't have to constantly switch platforms to access the data they need. Furthermore, the integration of TeamViewer with other tools makes the tool easier to use for users who are already familiar with these platforms. The screen sharing function has also been very good, this is especially useful for teamwork and solving technical problems. TeamViewer's screen sharing feature allows users to see and control the shared screen, allowing them to work together on projects and solve problems more efficiently.

    Cons: The first negative aspect is that TeamViewer needs an Internet connection in order to work properly, which means that if the Internet connection is slow or unstable, the performance of the tool may suffer. Also, if the connection is lost during a remote support session, the connection is broken and must be started again. Another negative aspect is that this platform has a high consumption on all types of devices, which means that this platform cannot be used freely on any computer because it is very necessary for that computer to have the resources to support TeamViewer. . This platform is very heavy and consumes a lot of resources when it executes each remote connection, also if you activate the camera during remote connection, the consumption will increase even more.

    Overall: Thanks to TeamViewer, the company can remotely connect to the computer of one of its employees in each city and, through the tool, review the details of the property in question. Armed with this information, they can make more informed decisions about whether the property is a good fit for their needs and whether it's worth making a trip for an in-person inspection. Also, if the company needs to provide technical assistance or support to its customers, TeamViewer makes it easy by allowing employees to connect remotely to the customers' computer. This means that any technical issues can be resolved quickly, saving the company time and money and improving the customer experience. Another advantage of TeamViewer is its ability to share screens and collaborate in real time. This is particularly useful for the real estate company if they need to collaborate with other professionals, such as architects or designers, on a specific project. TeamViewer allows all team members to view and work on the same documents and layouts, even if they are in different geographic locations. Overall, TeamViewer has been a very beneficial tool for the real estate company by enabling effective communication and collaboration, which has improved work efficiency and reduced travel costs. Additionally, it has improved customer satisfaction by enabling quick resolution of technical issues. I believe that my experience has greatly favored the constant progress of our real estate company and the negotiation of new properties.

    Read More...
  • Yasser P.
    Sales Manager
    Used the software for: 2+ Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "It allows to facilitate remote support and collaboration between teams."

    Posted 2023-04-06

    Pros: Easy to set up and use, it has a simple and intuitive interface that is easy to navigate, making it a great choice for both novice and experienced users.

    Cross-platform support, it works on a variety of operating systems, including Windows, Mac, Linux, Android, and iOS, making it accessible to a wide range of users.

    Remote control capabilities allow users to access and control remote devices from anywhere, making it ideal for remote support, collaboration, and file sharing.

    Security Features Offers advanced security features, including end-to-end encryption, two-factor authentication, and password protection, ensuring sensitive information remains secure.

    Additional features, it offers a variety of functions and capabilities, such as file transfer, remote printing, chat, whiteboard, video recording, screen sharing, drag and drop file transfer, desktop shortcut for remote PC, etc.

    Cons: Expensive for commercial use, can be expensive for some users, especially those who require multiple licenses or access to advanced features.

    Sometimes you experience connection issues and lags, especially when accessing devices remotely over slow or unreliable internet connections.

    Limited customization options, while TeamViewer offers a range of features and capabilities, it lacks customization options and advanced settings.

    Overall: The ease of TeamViewer makes it convenient to be able to support my clients or have meetings with my work team, it is easy to use when and where I need it and it is designed to provide connectivity between operating systems and devices. It has many useful features that improve user experience and productivity. It is also safe and reliable. However, it can be expensive for business use and may have some performance issues depending on the network connection. It may also raise some privacy concerns for some users.

    Read More...
  • Frank Y.
    Marketer
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Good"

    Posted 2023-02-06

    Pros: I cannot stress enough how amazing and useful this program is. I didn't have to install a virtual machine on my laptop to access Windows OS. I can effortlessly control my robust Windows desktop from anywhere, at any time. I am grateful for this app being available for personal use at no cost.

    Cons: I like everything. This software is perfect for me.

    Overall: This program is incredibly helpful. I can control my Windows desktop from anywhere without a virtual machine. It's great to have it available for personal use for free.

    Read More...
  • Cristina B.
    Marketing Manager
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Successful remote connections for customers and employees."

    Posted 2023-02-02

    Pros: TeamViewer facilitates any type of remote connection, it is a very easy to use software in general, each of its functions are easy to control and favor remote connection. I liked the stability that TeamViewer has on any computer, and even if you have a slow or unstable internet connection, the remote connection will remain intact and at no time will it be interrupted, every time an internet connection is cut , TeamViewer will wait for the connection to return to automatically resume the remote connection. Also, TeamViewer has an excellent file transfer, this is fantastic since I have been able to remotely connect to computers that are in other countries and that belong to my employees, and in the same way I have been able to share files with them thanks to TeamViewer. TeamViewer also has wide compatibility, it can be used on mobile devices, you can control a computer just by using your mobile phone, in addition, you can also control a browser using the web version of TeamViewer (although this version is slower). I love TeamViewer because it has all the necessary functions to develop a complete remote connection, with extensive functions for communication and interaction between computers.

    Cons: If you are thinking of using TeamViewer for a small company, I do not recommend it because the prices TeamViewer uses are a bit high, so if you plan to use it for a team of 10 people or so, you will not be successful, the high prices will eat into your profits. by TeamViewer. In addition, to use TeamViewer you must have a computer and a mobile device in suitable conditions; Using TeamViewer is quite expensive because you have to invest in computers that actually support TeamViewer, also TeamViewer is also becoming incompatible with some computers with old OS, so I recommend having an updated OS when using TeamViewer, these are the only disadvantages.

    Overall: TeamViewer has made me feel very comfortable, I have used it for 3 years in my company, and it has been essential software to give personalized attention to our clients; Sometimes our clients need us to enter their computers due to some inconvenience with our website or with our services, and we can give them complete attention thanks to TeamViewer. In addition, whenever a computer of our employees has a failure, we can enjoy the unattended connection, since we have registered the computer in our TeamViewer system and we can connect to our employees' computers without prior authorization. Using TeamViewer has become a constant benefit for us, I am happy with the results, every remote connection in TeamViewer has been successful.

    Read More...
  • Shannon J.
    Founder & CEO
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "It is useful for remote assistance for customers."

    Posted 2022-12-24

    Pros: + Remote assistance in augmented reality is on another level, it helped me to better understand what my clients needed by being able to mark in a virtual 3D space the things that they were telling me that they wanted to have in their property, it is not only limited to that, This function can make sense to any industry, such as automotive, electricians, interior designers and many more, which requires an interaction within the video of two or more people who need good feedback when wanting to point out or explain something that is not in its own real space.

    + It is portable, so it does not require that the people to whom remote assistance will be given have to have this software installed, it is enough to just have the executable and select just start to be able to start receiving remote assistance. The bad thing is that certain features cannot be used, so you have to think carefully whether you want to use certain features or not to see if it is feasible to install this software on your computer and have full control of all available features.

    + Remote assistance can be given on any operating system, any device and even on any browser. It was very useful for me to be able to access the clients at any time since sometimes I did not have TeamViewer installed and could run it in the web version. The mobile version was also practical since I was able to attend remotely without any problem, the bad thing is the interaction with the screen in relation to whether it is going to give assistance to a user with a PC, however, it is easy to get used to.

    + It is very easy to configure the security, to be able to choose the password that is generated randomly, how to change the ID, it is also possible to select the connection availability in case it is not required to receive connections, thus keeping the computer or smartphone safe from any intruder.

    Cons: - Both parties must have the updated version of TeamViewer to be able to connect without problems, this caused a lot of stress because usually some clients do not update this platform constantly since they use it very little. For me, as I always have access to TeamViewer, updates are recurring in order to enjoy stability and new features, however, it should not be mandatory that the person to whom remote assistance is given has to use the latest version when not need to use the new features.

    - The file transfer is interrupted if the internet connection drops and the session is disconnected, this is annoying because the file transfer is not resumed and it has happened to me that there was little to transfer something and when the connection drops you have to start over. So there should be sort of a more seamless and lossless file transfer like browsers do these days.

    - I would like that, even if the connection were to drop, the session would be maintained, because in most cases it is disconnected and unless the client has a fixed password, which never happens, you have to go back from scratch, having to communicate through another platform so that send me the password and come back with the connection. Sometimes when there are internet problems it reconnects, but in most cases you have to log in again with the client, making all the work more tedious.

    Overall: My clients have been satisfied with the ease that they have been able to manage within this platform to receive remote assistance. They have been able to specify what they wanted with augmented reality assistance, thus being able to have better feedback, thus being able to cover all the needs they require at that time. It has also facilitated communication since it has a voice chat included and in several cases where the client did not have a microphone it has been possible to communicate with the written chat.

    When conversing with a client and a document is being explained to him in order to make the purchase of a property, certain areas of a document are marked and thus better explain what is being explained to him, likewise I have been able to easily point out what is that you must sign when closing a real estate contract.

    I usually use this platform to be able to assist remotely with clients who are far away, saving me travel costs which I can pay for the subscription which is cheaper than a round trip plane ticket. This has allowed my company to have a better return on investment and I have also been able to successfully complete a large number of sales without having to move from my current location.

    Read More...
  • Carla A.
    CEO
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Very complete remote connection through the mobile phone application."

    Posted 2022-12-06

    Pros: TeamViewer is a magnificent platform to enhance the remote connection that you make to any computer or device, with the help of this platform you can connect remotely to any computer and you can activate the unattended mode so that you can access any computer without having to use any type of approval , the unattended mode works perfectly and allows you to connect to any computer without any authorization, just contain the connection data. The main feature that I liked about this platform is that I can connect to another computer, currently it is only necessary to enter an ID and a password. To connect remotely to any computer, this facility helps me to connect remotely without using some kind of much more complex protocol, also, just by putting the correct ID and password, I can choose between connecting remotely or doing some file transfer, When I put that data I can choose if I want to transfer any files, I love being able to transfer files to any other computer without the need to connect remotely, since they are individual functions. Another of the features that I like about this platform is that it allows me to have a completely stable communication connection. This communication is very important for each remote connection that I make, because if I connect to a client's computer, it is excellent to be able to communicate. During that remote connection, I can communicate with the client through a video condition, some audio connection or through the real-time Chat that is implemented in this platform, through these three ways I will be able to communicate directly with the other person who is on the other computer. In addition, I loved that this platform offers me a recording service for each remote connection. This recording service is very important to me because when I connect to a client's computer, it is very important to leave evidence of everything that was done in that computer, therefore, this function of recording remote connections is very important, each remote connection is stored within the TeamViewer database, therefore, those recordings will not have to be stored within the computer, they can be stored within of this cloud platform.

    Another feature that I liked about that remote connection service is that it allows me to remotely connect to any computer just by using the mobile app, it's awesome how I can manage my entire computer just by using my mobile phone, this app has with functions to zoom within the remote session, It also has all the communication functions available in the version for computers, in addition, this application for mobile phones does not have a high consumption, therefore, the user can connect to his computer without presenting any kind of slowness on your mobile phone, although it is very important to maintain a stable Internet connection so that the remote connection is not interrupted in any way.

    Cons: TeamViewer has proven to be a really useful platform, offering very good features to generate a professional remote connection to any computer, however, during our experience we have also witnessed some negative things. The main negative thing about this platform is with respect to the high consumption that its download version has for computers, this platform is not suitable for any type of computer, the computer must have a minimum of 4 GB of RAM, so that you can manage it correctly the other computer to which you are connecting, in addition, the computer has to have a good graphics card and in general it has to be a computer with very good capacity, since this downloadable platform for computers does not have a good performance when it is being used on a computer that does not have the correct capacity. My main point of view regarding this problem is that this software should be able to be used on computers with less capacity, it would be excellent to be able to connect remotely to other computers without the need for this platform to consume so many resources, since currently if the user has a computer basic, you will not be able to perform other activities while the remote connection is active, due to the extreme slowness.

    The second negative feature about this platform is in relation to the web version, currently the web version allows you to connect remotely to other computers without the need to use the application on your computer, you do not have to download any type of file or any installation file , and that's great, since you can connect remotely without using any installation process, however, this web version does not offer such a pleasant experience, since there are limits when transferring files, as well as slowness when connecting remotely to other computers, despite the fact that the user may have a computer with very good capacity, in the same way the slowness of the present because this is working within a browser. In addition, the general design of the web version is not to my liking, I consider that this web version is not suitable for any user, I totally recommend that you use the version for computers as this will help to maintain comfort during the remote connection. The last negative thing in relation to this platform is regarding the interruption that occurs when there is an instability in the Internet connection, when there is a drop in the Internet connection, the session is automatically closed and you will have to connect remotely again towards that computer when your internet connection returns, I find this quite negative as it would be great to be able to stay within the remote connection while the internet connection returns, I don't like the fact that this connection is interrupted or canceled at all remote.

    Overall: TeamViewer offers great utility and satisfaction to any user, mainly because this platform allows you to connect remotely and if receptions go to any computer, we are in a way that has been very important within my real estate company, since I have been able to connect remotely to my clients' computers when it is necessary, in addition, when an employee of my company needs some type of support regarding some activity or some program located on their computer, I can connect remotely without having to enter any type of data, since the platform allows me to add contacts , this has allowed me to add all my company contacts to connect remotely that is computers when necessary without using additional data. When I started using this platform, I felt very comfortable, since the general interface within the version for computers is quite comfortable, in addition, I learned to use the platform quickly, I am going to adapt very quickly to the remote connection functions and also I managed to register each one of my company's contacts, to connect remotely to those computers when necessary, I really loved the general management that I obtained thanks to this platform, I managed to provide a lot of support to my clients and also to my employees, in addition, I consider that this platform has a lot of potential for the future, but they should ñ improve or optimize the web version and reduce the consumption of this platform within the computers, since there are many computers in our company that have not used this platform due to its high consumption.

    Read More...
  • Jimmy E.
    Software Engineer
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Efficient platform to generate stable remote connections."

    Posted 2022-11-22

    Pros: TeamViewer is a service that I have had in my company for more than two years. The main reason we started using this platform was because it offered us correct stability when connecting remotely to another computer. We started using this platform as a result of the COVID-19 pandemic, since it was very necessary to work remotely, and in this way we could connect remotely to the computers in our offices using this platform. The first things that I liked about reform in the great quality that it offers me when connecting remotely to another computer, in addition, it is also important to highlight the great fluidity that it represents during each remote connection, this helps me a lot since it makes the remote connection is much more comfortable, obtaining a great video quality, and excellent fluency in the transmitted video. Also, the second thing that I loved about this platform is the great ease with which I can connect to another computer, unattended, since just having a code and a password of the computer to which I want to connect, I must place that information on this platform and the remote connection will be made immediately, the access does not need to be approved. This function is another important one for me since it allows me to access my office computer from any device, without having to approve that remote connection.

    Cons: The first negative thing that I noticed about this platform is the self-consumption it has on computers, despite being a platform that offers great video quality and fluidity when they work on the computer or mobile device, its consumption and the computers and quite high, causing you to not be able to use other applications while making a remote connection, it is very important that before using this software, it is being used on a computer and has the professional capacity to support the high consumption that the remote connection will generate . It is very important that an improvement system be implemented to reduce the high consumption that this platform has in computers, so that this platform will be used in computers that do not have as much capacity. The other negative thing that this platform has is regarding the file transfer system, I have used that transfer system on two occasions, and I really did not like it at all, file transfers to another computer take a long time to process, also, If many files are being transferred simultaneously, the process will take much longer, so to counteract this I had to use another platform for the aforementioned goats to another computer, since this platform did not provide me with the necessary speed to satisfy my needs.

    Overall: Over the years, this platform has become one of the most important in our real estate company, mainly because in this way we will act to connect remotely to any computer of our clients when necessary. In addition, we can also connect remotely to any of our computers in the offices of another company, I really loved this platform, I consider that it has given me great fluidity during each remote session thanks to the fact that my computer has great capacity and power, however, improvements are very necessary to reduce the high consumption that this platform has during the remote session. I am very happy with the results obtained so far, I consider that this platform has helped us to make up to 200+ remote connections throughout our company during the time of use that we have, In addition, I have loved the rate that we are currently paying for this platform, since we have several users and several employees who are making remote connections, the subscription in general is a little cheaper.

    Read More...
  • A TeamViewer Remote User
    Sales and Marketing Manager
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Reliable end-user support tool"

    Posted 2022-11-09

    Pros: There are lots of things I liked about Teamviewer Engage but the topmost is its screen-sharing support feature. It allows support representatives to access customer devices and fix the issues directly. The instant chat works incredibly well. Implementation of this platform is easy.

    Cons: TeamViewer engage cannot auto-generate tickets. The user interface is very basic.

    Overall: I enjoyed using Teamviewer Engage and discovered it as a practical tool that helps support teams to productively engage with customers from multiple sources like live chat, chatbots and video. Overall, I highly recommend Teamviewer Engage if you are searching for something reliable for the customer helpdesk.

    Read More...
  • Joseph T.
    CEO
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Effective service to solve any type of problem in your clients or employees."

    Posted 2022-10-31

    Pros: TeamViewer is a very functional platform, the way in which it works so that you can make all kinds of remote connections is incredible, in addition, it provides all users with various tools that allow the remote connection to be much more complete, communication tools and also management tools for other computers, without a doubt this is one of the most complete platforms that I have tried so far, I am using it in my company with the main objective of checking remote connections when necessary. Next, I will mention the positive things that this platform has.

    1.- One of the main positive things that this platform has is the little consumption that each remote connection has within the computers, I have made various remote connections using several computers in our company offices, some of the computers that I have used have not has a capacity is quite good, however, the remote connection has behaved in an excellent way, because each remote connection consumes very little capacity of the computer's RAM card, in addition, I have also noticed that it consumes very little Internet capacity, Therefore, it does not matter if you have an Internet connection that is not fast enough, or if you have a computer that does not have such good capacity, you can still enjoy a fairly stable and streamlined remote connection.

    2.- Another of the positive things that this platform has is that it has a fairly proportional communication between both parties, for example, if you are connected to a client's computer, you can contact that client through text chat in real time, you can send and receive messages with that client in a way and Tanzania, in addition, if you need to communicate in a much more direct way, you can also use video or audio communication, it is the platform has many ways to communicate with the other person who is in the other computer, This allows communication to never be cut off during each remote connection, if you want to contact you through a video communication you only need that it is not a simple button, in addition, if you want to communicate through audio, you only have to turn on the microphone account just a simple button and immediately the communication will be made.

    3.- The third positive thing about this platform is that you can make various notes during each remote connection. For example, if you want to show something specific to the other person who is connected remotely, you just have to use the brush that is available within the tools, this brush will help you make annotations within the monitor of the computer screen that you are connected to, the person who is on that computer can see all the annotations in real time, in addition, the annotations can also be viewed by various participants during each remote connection. The annotation system is one of the most important things that this has but it informs when connecting remotely.

    4.- The fourth positive thing that this platform has is its ability to work on mobile devices, I have used the application for mobile devices on several occasions, this application is quite advanced, it has all the functions available in the version for computers, in addition, it is incredible how from the mobile phone you can control a computer, and another application is available for iOS devices and Android devices, against just using your mobile device you can connect to any computer with just a few data tips and a password . This application is quite beneficial, and allows you to connect to your computer within the office when you are away from the company.

    5.- The fifth thing that I love about this platform is the system to improve quality and improve the fluidity of the remote connection, this function is very beneficial for computers that do not have a good capacity, for example, if you use the improve the fluency, the quality will be a little affected and decrease the quality a little, but either you will have a much greater fluency when operating the other computer, in addition, the improve quality button is used, the remote connection will be You will see much more proportional and with a much higher quality, you should consider that when using this function the consumption will be much higher inside your computer.

    Cons: This platform has quite extensive functions that allow you to have a correct expectation and remote connection to any computer, however, some things within this platform have turned out to be a bit negative during our experience. Next, I will mention the negative things that this remote connection system has.

    1.- the main negative thing that this platform has is the file transfer system, this system is available when you make a remote connection, during each remote connection you will be able to use this service to transfer files to the computer you are connected to, it is important to highlight that this file transfer system is quite obsolete, the speed with which it is capable of transferring files is low, in addition, you cannot transfer many files simultaneously, you must do it separately so that the system does not become saturated. I think that this file reference system should be much more optimal, since currently I have to use other file transfer services to counteract this problem, I hope that they will solve it soon and have the ability to optimize it as soon as possible, so that I can transfer files using this medium.

    2.- The second negative thing that this platform has is when using the web version. Within this web version you will be able to connect remotely to any computer without having to download any type of program, against just using this web version and following a few steps you will be able to connect effectively to any computer, however, I do not recommend this web version, since that you will have to manage each remote connection using a browser, this would greatly increase the consumption that exists during each remote connection, I really recommend that you use the download version for computers or the version for mobile phones, you will not have a much more complete and fluid experience , I have used the web version a couple of times, and I have not really had a good experience, the fluency with which I worked is quite low, in addition, it is quite inconvenient to connect remotely to a computer from the browser.

    Overall: TeamViewer has shown to have a very good ability to generate really stable remote connections, since I started using this platform I have felt quite comfortable, I have been able to make more than 100 remote connections to our clients, in addition, I have also been able to connect remotely computers of our employees in order to resolve any type of concern or problem that occurs at a specific time. This platform has proven to be very effective in making each remote connection. It has provided me with incredible comfort compared to other platforms that allow me to connect remotely. Without a doubt, I will stay with TeamViewer, since I have had a much more complete experience than any other. In addition, in which it is the main one of this platform, I can see the number of active remote connections within my entire company, I can know how long an employee has been connected for a specific hour, I can know all the details of each remote connection that is made within my company. I really liked the general press obtained with this platform so far, it has offered me quite good services and tools at a fairly affordable price, I consider it to be a fairly cheap platform and that it allows access to very professional services. Thanks to this platform I have been able to resolve any type of concern within our clients of the real estate company.

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  • Eolimary P.
    CEO
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Fairly good experience with a stable remote connection, without high consumption on the computer."

    Posted 2022-09-16

    Pros: TeamViewer is currently the best way to develop a totally stable remote connection, the ability of this platform to provide a remote connection with quite useful tools is impressive, within this remote connection you can do all kinds of things, such as communicate with the other person on the other computer, send and receive messages, share files and much more. The positive things that most caught my attention about this platform were:

    1- One of the main positive things that TeamViewer has is the stability, I was really impressed with how stable the remote connections that I have made are, also, it is important to highlight that it does not matter if the computer that you are connected to for some reason restarts or temporarily suspended, the remote connection will remain active at all times. For example, if you need to restart the other computer connected here, you can do it with total confidence, the remote connection will still be active and when the computer turns on correctly you will be able to use the computer without any problem.

    2- Another of the positive things about this remote connection platform is that during each remote connection you can make annotations on the screen of this connection, in this way the person who is using that computer will be able to visualize in real time each one of the annotations that you are doing This is a very important feature, as it allows you to communicate and share information through on-screen annotations.

    3- I also loved how easy it is to connect remotely to any computer, just by having the corresponding ID and password, you can connect remotely as many times as necessary, also, it is not necessary to approve the remote connection of that computer , just by having that data that sounds familiar to me, you can connect remotely without any problem. It is important to highlight that all these data, including the password, can be changed at any time due to user security measures. If you no longer want a specific person to connect to your computer remotely whenever they want, you just have to change that data with just a simple button.

    4- Another thing that I loved about this platform is that it has an excellent application for mobile devices, it is available for iOS and Android, you can connect remotely to any computer just by using your mobile device, in addition, it has features of Zoom to be able to approach the screen and be able to handle it correctly and much more comfortably. In addition, this remote phone connection has all the tools that currently exist, the version for computers is used.

    5- Lastly, another of the positive things is that this platform has low computer consumption, during each remote connection you will notice the fluidity with which the platform works and also it will not slow down because your computer behaves fluidly while this happens However, if you are using this platform on a computer that does not have efficient features, you can use the function to reduce the quality of the remote connection, so that this remote connection is much more fluid.

    Cons: TeamViewer really is a software that is very worthwhile, the vast majority of its functionalities and features are positive, resulting in a significantly good experience for all users, however, during our experience we have also noticed several negative things, the main thing negative is regarding the high prices of the rates that this platform manages, I have noticed that corporate plans are quite expensive, which leaves small companies aside, it would be excellent if they created much more accessible plans. Another negative thing about this platform is the transfer of files, and lastly, the web version of this platform works poorly. Next, I will explain in more detail the negative things about this platform.

    1- The file transfer is poor because I noticed that when I transfer several files simultaneously, the process takes a long time, despite having a fairly good and stable Internet connection. In addition, I have also noticed that when transferring several compressed files the process takes much longer. I would really like the file transfer to be efficient as currently to counteract this I have had to use a third party storage service to be able to transfer these files without using this feature.

    2- The prices that this platform has are quite high, if you are looking for a platform to use it personally, you have a really accessible plan, with really low prices, but if your main objective is to use it for your company, I recommend you to have a good budget or capital to pay the fees, since as I previously mentioned the corporate plans of this platform are quite expensive.

    3- The web version of this platform that I have used is quite poor, mainly because it is very slow, but since when connecting remotely with a computer, the experience is not the same as using the download version for computers. In addition, there is no way to improve that fluency as it happens within the application download speak, in the web version the fluency cannot be improved, so if you are using a computer with low characteristics, you will not be able to have a good experience.

    Overall: The general experience I had with this remote connection platform was quite good despite the negative things I mentioned about it, I have been using it for more than a year within my company as a whole, currently I use it in the corporate sector of my company of financial services, however, the vast majority of the sectors of our company are using it, thus achieving that more than 400 employees in our company use it day after day. I really loved the experience I had with this platform, since I started using it I noticed how easy it was, in addition, it manages to adapt to each of the features offered, I managed to make a fairly complete remote connection, in addition, I was able to communicate at all times and in a stable way with the other person who was in the remote connection. This platform was key to connect remotely with some clients when necessary, the clients only had to provide me with the data that appeared in the application and the password, and immediately I could connect to their computers and serve them much more closely. In addition, this platform has also been important in solving any type of problem on our employees' computers. On some occasions, these computers have a threat, a virus, or a configuration problem occurs. We have immediately been able to connect to these computers and repair them. in a matter of seconds. I love TeamViewer, the experience it has given me has blown me away.

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  • Hilson M.
    Operations Manager
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Affordable Remote Access Program for Businesses"

    Posted 2022-09-11

    Pros: TeamViewer is an organized platform for remote system access, where it manages documents, different files, and desktops are also included in the tool.
    Further, TeamViewer allows the training processes of the employees and other business specialists to be simplified and rational.
    The calendar sharing and integration with the application is reliable.

    Cons: TeamViewer is an organized and effective application that ensure there is sharing and remote system management. The tool has a significant design and allows better coordination among business players.

    Overall: TeamViewer is a highly organized solution, and it ensure there is file and system management. Besides, TeamViewer increases chances of suitable innovation through direct engagement and advanced analysis.

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  • Charles E.
    Operations Manager
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Reliable and Quality Communictaions Platform"

    Posted 2022-09-10

    Pros: TeamViewer has a systematic remote access mechanisms, which increases togetherness, and direct more innovations to the company.
    More so, TeamViewer has a realistic value for sharing, which significantly reduces on cost, and increases the diversity in the company.
    Finally, TeamViewer is fruitful in matters integration, which is a robust way of improving performance.

    Cons: TeamViewer is a fruitful and well engaging communications platform, which uses digital mechanisms to manage all the files and content in the business through remote access.

    Overall: TeamViewer has obtained remarkable insights through its efficient content management and advanced communications. One, TeamViewer uses the remote access technology, where employees work while in any station.. Meetings are virtually configured using TeamViewer.

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  • Bennin Z.
    Customer Support Assistant
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Acceptable Remote Control Platform"

    Posted 2022-09-09

    Pros: TeamViewer is a manageable and accurate remote tool, with credible security mechanisms.
    Besides, TeamViewer is genuine in assisting users with sharing of applications and systems.

    Cons: TeamViewer allows businesses to interact with their employees, and there is credible sharing of files and content without flaws.

    Overall: TeamViewer is quality advanced, and with digital support for business sharing. The platform is remotely accessible and helpful.

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  • Paola G.
    CEO
    Used the software for: 2+ Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Solution for remote desktop and long distance meetings."

    Posted 2022-09-03

    Pros: TeamViewer has unique features that have got me hooked on using and continuing to use this screen sharing and video conferencing software, it has been very helpful since I first tried it.

    º The first thing I want to highlight is the ability to use this software without having to perform a typical installation as is regularly done with any desktop software. This makes way for using basic features like remotely viewing another desktop, meetings, etc.

    º I like the availability for almost any device, even up to the Raspberry Pi so I won't miss out on functionality no matter what device I'm currently using to perform a task in TeamViewer.

    º Its interface is very up-to-date with a clean and fresh look, I don't get lost when I want to search for a function in this software since everything is organized so that it is easy to find it, currently its main functions are on the left hand side without visually hindering the user.

    º The augmented reality function is very useful because it helps people to understand more easily the other individual behind the screen when something is being indicated to them, it has helped me when a client is viewing a property that I am showing him and we use TeamViewer to take a closer look at the properties despite the distance and the client wants to specify something to me that he wants to see in more detail.

    º This software is not only about remote desktop sharing but also has meeting features like another video conferencing platform, it helps a lot since I do not require third parties to make video calls if I can do it from this platform with all the security and privacy. It can also be used as a classroom for school or university students.

    º In screen sharing mode I like the ability to adjust resolution, turn off visual effects, etc. By this I mean that I have the ability to adjust depending on the speed of the internet that I am using at that moment. This function helps me a lot since I can be available even if my network fails.

    º I can stay secure when I have the option to set a password for my meetings or set them to auto-generate from time to time. As well as I have the ability to put my ID in case of meetings, to maintain more security and privacy.

    Cons: º Check that between devices there is a great compatibility with the functions that you are going to use because if the viewer or the host has a very old version then there may be problems when you want to use TeamViewer in a stable way.

    º Despite the fact that this software has great security for users who connect with each other, it is not possible to have compatibility with proxy servers, a great disadvantage when managing business security at another level is required.

    º I have a problem with the quality of the sound, sometimes there comes a time when you cannot understand what the other participant is saying, regardless of the internet connection, I have had that failure.

    º When there are connection failures, instead of waiting for a reconnection, the communication is simply cut off, doing this so that it is required to reconnect manually, I would like it to be automatic or simply the communication is not cut off until a certain period in which the other participant do not reconnect again.

    º There is a delay difference when I use the remote desktop, it seems that the computer on the other side of the screen is slow, but it is the connection lag and I just have to continue without further ado.

    º Analyze the plans well before officially purchasing this product as a subscription, you may not have a good return with its use and only use the free features offered by TeamViewer if what you need are features available in the free version. This platform tends to be expensive compared to its plans, if it already offers a free version, it should be used and upgraded if required and allowed to afford it.

    º I would like more functions to be available without the need to install this program, in itself it has several functions without installation, but if you need remote access, for example, then you need to install this software on your desktop.

    Overall: TeamViewer has been the best option for remote desktop solutions and long-distance meetings, it has been practical and useful for me to have it on any device since I am not always on the desktop computer but in the comfort of my iPad so I prefer the ease and comfort before using a closed software that focuses on a single market like other platforms I have already used. I have been safe in my conversations with others since this platform has an encryption that helps me not to have information leaks when I need absolute privacy. I have been able to help clients resolve doubts about real estate from all over the country. Very few queries have been made from other countries, however communication through TeamViewer has been very helpful. I have also been able to transfer files from my other machines without requiring external servers to store and retrieve my files, it is not a great solution, but if I want to access my files I do not depend on servers from other places but on my computer that is far from mi is turned on and previously configured with this software. As a business solution it is very good, but I recommend subscribing to this platform for large companies to obtain a good ROI and get the most out of all the functions offered by this platform.

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  • Ankit K.
    Systems Engineer
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Helps in connecting with anyone."

    Posted 2022-08-13

    Pros: 1. The user interface is spotless, which results in a smooth experience.
    2. The calls are high definition quality without any hiccups.
    3. The applications are relatively cheaper than other alternatives.
    4. It is not heavy on the processor.

    Cons: 1. It does not have many features compared to other meetings applications.

    Overall: Overall, TeamViewer helps in a lot in connecting with anyone remotely for casual meeting or for remote assistance. It is easy to install and use.

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  • Ankit K.
    Systems Engineer
    Used the software for: 2+ Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "An intuitive remote assistance tool."

    Posted 2022-08-09

    Pros: 1. It has many features and tools that help in remote assistance.
    2. It is easy to install and set up.
    3. The screen sharing and overall connection during calls stays stable, and it transmits clear audio and video.
    4. It also allows recording of the video calls.
    5. It is available on all the devices and platforms.

    Cons: 1. The sessions get abruptly ended sometimes.
    2. The user interface could be improved to make the application more intuitive.

    Overall: Overall, TeamViewer is an easy-to-use application for remote assistance and call support which is easy to install and set up across all the devices.

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  • Ylia A.
    Project Manager
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Remote support for employees and customers, it has never been so easy to connect with someone remotely."

    Posted 2022-08-05

    Pros: TeamViewer has greatly revolutionized remote access for all types of companies, it is also being used for personal use, it is an excellent platform to make a totally stable remote connection, its way of connecting to other computers is quite simple which helps everyone users can adapt to them without any problem, remote connections within this platform are highly diversified, adding various functions to ensure that communication is always present during the remote connection. There are several positive aspects that need to be mentioned about TeamViewer.

    1.- TeamViewer offers much more advanced functions to optimize communication between people who are participating in a remote connection, thus offering a live chat in which you can send and receive messages in a matter of seconds, you can also connect with other person via video, it offers a video feature where you can see the other person while making the remote connection, and if you don't want to use your camera, you can also connect with the other person via audio chat, that's the one for Audio is completely fluid, audio transmission is very stable and optimal, which helps communication to always be positive.

    2.- Tim Viber is a software that I think a lot about users who have a computer with fairly low features, and I say this because it offers functions to improve the fluidity of this platform. When you access the general settings of the remote connection, you will be able to see several buttons that will allow you to improve the quality or improve the fluency, if you decide to improve the quality of the video transmission, more resources of your computer will be consumed, but if you decide to improve the stream, your video quality will suffer slightly, but your computer's overall performance will be wonderful as long as you have the remote connection active. Actually this function is high for people who have a fairly good computer to people with a little bad computers.

    3.- TeamViewer offers quite complete licenses, this license can be used on more than 10 devices, which helps you save money while making remote connections with several of your colleagues. This feature of TeamViewer allows you to acquire a license and use it on several computers, without having to pay for individual licenses which can generate a higher cost in general. I love this feature, because within our project sector we can use the remote connection on various devices without any problem.

    4.- I love the simple way in which you can access another computer through the remote connection, it is only necessary that you provide me with the ID and the corresponding password of the other user, in this way you can connect to that computer immediately, without the need to send invitation links via email or any other means. This feature is quite good since you can connect to another computer without having to go through a much longer process. Also, if you need someone to stop connecting to that computer, all you have to do is change the password and no one will have access to that device anymore.

    Cons: TeamViewer enjoys a lot of features and functions that help all users to have a complete experience while connecting remotely to any computer, however there are a couple of negative things that need to be mentioned about this remote connection software. The main negative thing is that the mobile version is very poor compared to the desktop version, why do I say this? Because this mobile device platform does not provide the same fluidity, also when writing messages within it you have to select several buttons to do it, the remote connection within mobile devices is quite uncomfortable and does not compare to anything in the experience that I have had from my computer. TeamViewer should also improve this application for mobile devices, since it would help us to manage computers from our phone as comfortably as possible. It is also important to mention the poor quality that is obtained when transferring files during a remote connection, the remote connection is never interrupted when transferring files, however, the transfer of files is efficient because it takes forever to process , it does not matter if you are sending many files simultaneously or few, in the same way the process will take a long time which causes delays within your remote connection. To counter that, I recommend using other file transfer methods, such as cloud storage.

    Overall: TeamViewer is an optimal software for all types of companies, it is also available for all types of users, as I mentioned previously, it is a platform that Josue thinks that he has a computer with very good characteristics or bad characteristics, offering functions to improve or diminish a little video quality to optimize the experience you get. The remote connections that I have made within this software have always been optimal, at no time have I presented any type of failure or any type of interruption, I have always been able to review remote connections with our clients and with our employees directly. It is very important for us that simply a better file reference system, since in this way we could transfer documents or important information to some recipient of the remote connection. Also, it is very necessary that the application be optimized for mobile devices. We fully trust you in force, we trust that you will make the corresponding improvements so that our experience is much more complete. We're happy with the rate we're currently paying to connect remotely with all these employees and customers, we'll continue to use those eyes within the company as a whole, because it helps us support some things remotely.

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  • A TeamViewer User
    Principal Software Engineer
    Used the software for: 2+ Years
    Frequency of Use: Monthly
    User Role: User, Administrator
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "One of the best remote desktop experiences"

    Posted 2022-07-21

    Pros: - very easy setup
    - connecting to a new computer is a simple process
    - built in chat tools make communication easier
    - automatic remote start on login functionality available
    - generous free tier

    Cons: - requires a strong, fast internet connection to use

    Overall: TeamViewer is one of the biggest remote desktop providers for a reason. Their wealth of features, strong stability, and generous free tier make them a great option.

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