ISL Light Remote Desktop Integrations

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve complaints. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.

Bitrix24 replaces a fragmented app stack with a single workspace combining CRM, project management, and collaboration tools. Trusted by 15 million companies, Bitrix24 brings all business operations into one central hub. The CRM manages lead tracking, automated pipelines, and an omnichannel contact center. For daily teamwork, Bitrix24 provides chats, HD video calls, shared calendars, corporate mail, and document co-editing, alongside Kanban boards and Gantt charts to track project dependencies. CoPilot AI assistant is embedded throughout the platform and serves as a secure assistant that handles routine writing, summarizes long client conversations, creates tasks from notes, and helps teams work faster. A generous free plan supports unlimited users. For growth, flat-rate pricing charges one fixed fee for the entire company, eliminating per-user costs. The mobile app gives remote access, while the self-hosted edition deploys on private servers with open source-code access.

Datto’s Autotask Professional Services Automation (PSA) is a powerful and intuitive cloud-based PSA platform providing a singular view of the entire business - enabling MSPs to centralize business operations and make data-driven decisions to improve service, productivity and profitability. Autotask PSA allows MSPs to run all aspects of their business at peak efficiency. It combines all the mission-critical tools necessary to run a managed services business. Autotask PSA centralizes operations and provides instant understanding through customizable dashboards and widgets, enabling you to make data-driven decisions. Autotask PSA does not require extensive testing, maintenance, or updates and has a proven track record of consistently delivering 99.99% uptime and unmatched security. PSA is the central hub for any MSP providing a single pane of glass view across the business and increasing efficiency through automating workflows.

Your users buy new devices and apps, and access your network from anywhere, at anytime. Manage your IT before it gets out of control. LanScope Cat allows greater visibility into your assets and how users actually use them. User activity monitoring is complex, but LanScope Cat records “who” did “what” “when” on “which device” in one dashboard. If some operational violation that could be an information leak occurs, such as writing a customer list to a USB, a warning is displayed to the user, and the illicit operation is prevented. Monitor your onsite and remote workforce with LanScope Cat. IT devices can typically be hard to manage and secure—and cause a host of problems for IT managers! LanScope Cat is able to lower the overall security risk by providing a solution to the age-old problem; LanScope Cat protects devices, applications, and data, while delivering actionable insights into user behavior.

PST files are often used by end-users as personal email archives. As a result, they are typically scattered widely across end-user devices and network storage, which makes them notoriously difficult to discover and manage consistently or effectively. Thanks to improvements to Microsoft Exchange and Office 365, your users no longer need to store data locally within PST files. However, legacy PST files still contain important data that you need to bring back under control. Barracuda PST Enterprise is designed specifically to help you address this challenge. You may have many terabytes of data stored in PST files located on end-user devices and on network servers. And these files are notoriously unreliable, since they are often corrupted and easily misplaced. The costs associated with storing, securing, and managing these large files, in terms of both system resources and IT administrative overhead, are significant.

Leveraging API feeds from your existing tools, validate your controls are correctly deployed and functioning across every cyber asset. Our clients come from all industries, from legal to finance, charities to retail. We are trusted by leading organizations to discover and protect their valuable cyber assets. Create a highly accurate device inventory by connecting to your existing systems via API. When issues arise the workflow automation engine can trigger actions via a webhook. ThreatAware provides clarity of the security control health of your cyber assets in a clear and simple design. Gain a macro view of your security control health regardless of how many controls you are monitoring. Generated from any field from a device, allows you to quickly group your cyber assets for monitoring and configuration purposes. When your monitoring systems accurately depicts your live environment, every alert is real.

BMC Helix ITSM is an integrated, AI-driven service management platform designed to improve support outcomes, speed resolution, and modernize IT operations. It uses agentic AI to automate tasks, surface insights, and guide service teams with intelligent recommendations. Unified knowledge management and conversational assistants enable faster, more accurate responses for both agents and end users. AI-powered incident clustering and risk analysis help organizations detect issues earlier and reduce change-related failures. With integrated discovery, AIOps insights, and seamless collaboration across service and operations teams, Helix ITSM ensures proactive, data-driven decision-making. The result is a more resilient service environment with dramatically improved efficiency, productivity, and user satisfaction.