piHAPPINESS Alternatives

Sogolytics is an experience management platform that enables companies to collect, analyze, and utilize customer and employee data to fuel business growth. Organizations across industries leverage Sogolytics to monitor interactions at all customer and employee touchpoints. Best-in-class reporting provides real-time, actionable insights to predict and mitigate potential issues. SogoCX enhances every aspect of an organization's customer experience. This means: improved conversion rates, streamlined data management, and understanding customers to drive return on investment. With SogoCX, organizations leverage touch points to measure key metrics such as NPS, CSAT, and CES. SogoEX is an employee experience management software for organizations to gather and utilize data to increase engagement and minimize turnover. The platform was designed to allow HR and leadership to drive organizational change through real-time feedback collection, employee engagement, and an exchange of ideas.

Transform organizations into brands by refining experiences with SurveySparrow. The experience management platform helps create not only engaging surveys but assists in closing the feedback loop efficiently. Supporting 70+ languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Set up automation and manage feedback with the in-built Ticket management tool. Monitor and manage online reviews efficiently with the Reputation management module. Join the bandwagon of 100k+ customers in 149 countries to deliver delightful customer experiences.

Supportbench is a powerful customer service management tool that helps you deliver exceptional customer support. We are razor focused in helping teams that have to support other businesses (B2B) in helping to manage all of the complexities that arise when supporting these high volume environments. Supportbench provides enterprise-level tools that allow mid-sized businesses to help retain more customers, automate more, while saving costs. Features include customizable surveys including NPS and CSAT, seamless integrations to CRMs like Salesforce, real time analytics, built in scheduling tools, knowledge base, support ticketing system, agent and team scorecards, customer success health scoring, adaptive response times and much more. Our reviews SAY IT ALL ..🎤.

Enterprise survey software with users in 150 countries. Conduct insightful surveys and gain actionable feedback! Monitor customer experience (CX), employee experience (EX) and engagement. Close the loop with shareable reports, dashboards, alerts and follow-up tools like text analysis, benchmarks, dynamic text,.. Collecting data is just the first step. The real value lies in the efficiency of reporting. We provide you with real-time reporting so you can spot trends earlier, and get the information deep into your organization in order to improve processes. After you are done building an insightful report, share it with others. Create different share links, each with different filters, depending on what you want viewers to see all based on your own operational data, hierarchy and organization. Integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 49 languages. Clients include L'Oreal, Toyota, Allegiance Bank, Sony, the Government of Canada,...

Delighted is a turnkey customer experience platform that helps high-growth businesses and established enterprises like Allbirds, Instacart, Invision, Opentable, Affirm, Peloton, Doordash, and thousands of others improve customer loyalty with actionable feedback. Incorporate customer feedback into your business strategy in minutes, not weeks. Customize NPS, CSAT, CES, and emoji survey templates directly in Delighted. Send surveys to customers through convenient channels: email, SMS text, in-app, on your website, or via link URL. Set up 2-click integrations: - Trigger surveys and sync real-time feedback into your existing toolset, e.g. Slack, Salesforce, Shopify, Stripe, Hubspot, and more. Surface trends that require immediate attention with AI-driven survey text analysis, pre-built reports, and role-based dashboards - Act quickly with alerts and email digests you can customize by department, so feedback reaches those who can make a difference.

FROGED is where Customer Success meets Product-led growth. One affordable platform to solve onboarding, retention & support challenges - built by a SaaS, for SaaS companies. Brands can optimize their entire Customer Lifecycle: Onboarding, Engagement, and Proactive Customer Support. Using one platform you can: - Automate support (live chat, help desk & integrations) - Increase product adoption (in-app messages and email campaigns & automation) - Reduce churn by up to 76% (Use NPS surveys, omnichannel communication, & keyword spotting) Plus increase engagement, overall MRR, and retention rate. Our tech stack is adaptable with over 2K+ integrations including WhatsApp, Jira, Google, Zapier, Segment, Facebook Messenger to name a few. Explore FROGED's limitless possibilities with a 7-Day FREE TRIAL today.

SurveyOL is professional, effective, and easy. It offers cutting-edge communication and feedback technology, once accessible only for "big" companies, now for small businesses as well. Select from a wide collection of question types including Multiple Choice, Image Choice, Dropdown, Textbox, Comment Box, NPS, Star Rating, Slider, Date/Time, Grid, Rankings, Uploads, and much more. More than 100 free survey templates are available to serve as the foundation for your custom surveys. SurveyOL provides flexible color themes and easy customization of color styles and fonts. You can increase your response rate by sharing your surveys via web, QR code, social media, SMS text messages, email invitations, and website embedding. Its real-time responses and robust analytical tools will help you meet your timeline and budget expectations. You can easily export survey results to Excel, Word, PPT or PDF. With SurveyOL, you can make better decisions.

Smaply – the cutting-edge software for journey mapping with increased flexibility, customizability, and Journey Management functionalities. Besides personas as the basis to build customer or user journey maps, Smaply also comes with state-of-the-art journey management functionalities. Build your maps in a flexible and intuitive editor, that makes it easy to cluster steps in stages, expand cards over multiple columns, add text, image, emotions and KPIs to a map, as well as opportunities, pain points and solutions. These are then reflected in the portfolio graph, which helps to keep an overview and prioritize. Metrics and KPIs are visualized besides pain points and opportunities. This support you in making informed decisions. Moreover, Journey Management functionalities include granular user roles, comments on cards, and hierarchies to keep track of your CX strategy. By being certified with ISO 27001:2022, SOC2 and by being fully GDPR compliant we are ready for enterprises.

Powerful survey software for business consultants and leaders! Create & deploy any type of professional survey. Engage employees and teams to uncover their suggestions and improve performance. Discover what customers say and recommend? Use NPS to measure customer loyalty to brand, company, product or service. 360 degree feedback to find out how leaders are perceived and identify their strengths & development needs? Explore opinions, brainstorm and generate ideas. Conduct research to get a deeper understanding of markets and potential customers. 24 x 7 support & advice from survey experts.

SurveySensum is a leading customer feedback platform that helps you gather and analyze customer feedback and take strategic actions that drive revenue. With its ease of use and exceptional support, it is becoming a preferred choice for both beginners and seasoned professionals. It facilitates businesses to gather and act effectively on their feedback across industries like B2B, SaaS, Telecom, NBFC, etc. SurveySensum is not your ordinary CX feedback tool – it is a CX service that helps you achieve your business goals with a customer feedback platform. It comes with seasoned CX professionals who provide end-to-end guidance and support so that you can make your CX program a success. They guide you through the entire process – from survey creation to detailed analysis to extracting valuable action plans and closing the feedback loop in real-time.

VirtlX is a fully customizable SaaS solution for multi-industry business performance, designed to assist businesses of all sizes. VirtlX delivers a strong ROI with quantifiable deliverables & insights to assist in decision-making towards a people-centric, successful business. Simple approach to customer and employee sentiment as well as in-house training. Cost-effective, scalable subscription model with flexible commitment terms. Understanding customer engagement, feedback, experience and loyalty patterns are key fundamentals necessary for a company’s marketing efforts to be successful. VirtlX Perceive is a cost-effective and time-saving method that assists marketing personnel in gathering these important data points in real-time and presenting this data in clear graphical formats. Net Promoter or Net Promoter Score (NPS) has been shown to correlate with revenue growth relative to competitors. It has been widely adopted by Fortune 500 companies and other organizations.

Umanest simplifies property management and drives faster organic growth. Turn happy landlords and tenants into brand advocates, so you can focus on growth. Operationally you know how much work it takes to run a single tenancy. You work hard and long hours to deliver a great residential property management service. But what makes you annoyed is that sometimes things don’t run smoothly and you don’t know there’s an issue. It’s guesswork whether your clients are happy or furious. Using our customer satisfaction management system you get the certainty and confidence that client issues are uncovered really fast - as they happen - which gives your team time to dive in with a solution, time to have a conversation, and time to resolve their anxieties. So your property management service runs more smoothly and hidden issues get dragged into the daylight so they can be solved.

Enable your teams to fight customer churn, and identify growth opportunities, with the data they need to take action. Take the right actions, at the right time, wherever your customers are. With products for every stage of the customer journey including digital, customer care, in-location, and account management, you have the tools you need to accelerate the business impact of your CX program across the entire organization. Meet your customers where they are and capture real-time feedback in the moments that matter. With multiple channels and data sources all feeding into one platform, you’ll get a complete view of what customers are thinking and feeling. Reptrics integrated survey tool allows you to solicit feedback to measure customer sentiment and satisfaction with your product or business through today’s most popular surveys. Reptrics automatically sends recommended actions to the right teams in the tools they use, so they can take the steps that will improve customer satisfaction.

Responsive questionnaires designed to provide a personalized experience, whether on mobile or desktop. Customers give very powerful feedback through unstructured survey text. The Text Analysis Tool uses Artificial Intelligence techniques to automatically analyze these text feedbacks, so you can understand the most critical points of the journey. Engage customers, employees and managers, and increase customer response time with automatic customer journey alerts by email or SMS. With Close the Loop Chat You can meet the real-time demands of customer satisfaction survey responses. The news is that this feature allows the company to interact with the consumer through a chat, available on the platform, and the customer receives feedback in their email as in a conversation.

Make your product reviews come alive with video/text feedback from actual, authentic customers. Define your survey metadata ie., type of questionnaire, options such as is video/text mandatory etc. Once you describe what product you want to review, send as many invites as you want to your user base. Once you get your required number of responses, finalize them to create one video for each reviewer or the whole survey as per your need. Video surveys helps you in understanding your customers more compared to regular text surveys. We segregate positive and negative responses based on sentiment analysis. Users can respond to your survey with our app as well as web app without any compatibility issues. We've designed our services to be secure from the very start without allowing any un authorization.

Sphinx iQ 3 is the intuitive and efficient multi-channel survey solution to support you at every stage of your projects: from the design of your questionnaires to the analysis of results and their communication. Combining quantitative and qualitative approaches to data visualization, Sphinx iQ 3 makes your data speak to obtain a vision of results that is as synthetic as it is rich and precise. Sphinx iQ 3, is the innovative solution to get the most out of your studies and guide your decisions. Individualize your invitation messages. Develop your tailor-made forms (design, number of questions per page, types of questions, thank you message, etc.). Ask the right question to the right contact by scripting your form with conditional questions and referrals. Distribute dynamic and interactive questionnaires with a display adapted to different media, computers, tablets, smartphones, etc. for a better user experience (responsive design).

CustomerGauge helps B2B companies leverage customer feedback & behaviors to align business initiatives, improve account retention, and increase revenue growth through up-sells, cross-sells, and referrals. The CustomerGauge Account Experience™️ platform enables B2B companies to monitor account engagement, collect feedback from key stakeholders, segment real-time results into custom dashboards, and map feedback to changes in NPS score & revenue. Through custom and native integrations, users can monitor engagement across a variety of activities including how often key stakeholders answer customer surveys, submit support tickets, open marketing emails, attend business reviews, and so much more. Other capabilities of the CustomerGauge Account Experience™️ platform include the ability to set KPI targets for closing the loop on feedback, identify accounts at risk of churning, and forecast the revenue impact of changes in NPS score. Get a demo today.

Our AI-based solution streamlines simplify and organizes all the increasingly complex CX signals generated by customers via surveys, texts, complaints, social and digital conversations, and other interactions. Our machine learning technology tracks the data, organizes it, and calls attention to problems, opportunities, and issues that customer experience professionals should monitor. We offer a user-friendly technology to greatly reduce the sorting and screening work required, and in the process, it flags those factors contributing the most to CX quality and customer loyalty. You can utilize predictive analytics with our driver simulation solution. It gives you the opportunity to predict the impact before you implement customer journey optimization actions. You can simulate the results of change on future CX metrics and the customer experience quality.

Enterpret enables companies to analyze their customer feedback at scale. We are solving complex problems in NLP, ml-ops, analytics, and data visualization. We exist to solve customer pain - continuously learn about our customer’s most critical pain points and solve them. What we achieve is defined by what we aim to accomplish. We set ambitious goals for ourselves and back ourselves to hit them. Failures we encounter along the way are fuel for us to learn and get better. The system of intelligence for all customer feedback ensures you build the right things first. Leverage the feedback users have already shared by joining it with user behavior segments. Save time setting up user interviews and surveys.

Userpilot is an all-in-one platform for Product & UX teams. It combines Product Analytics, In-app Engagement and In-app Surveys to help you increase product adoption through powerful in-app experiences, actionable product analytics and user feedback. Userpilot allows Product, UX, marketing and Customer Success teams to build user onboarding flows, launch product announcements, improve your UX & product adoption, provide self-serve support, and collect feedback in-app , all code-free. It also provides powerful Product Analytics tools (funnels, trends, paths, cohorts) so you can make informed, data-driven product decisions. With its Custom Dashboards, you can build bespoke analytics dashboards by dragging and droping your favorite reports or using a ready-made template. We also provide event autocapture and session replay. Integrations: Mixpanel, Amplitude, Heap, Intercom, Segment, Webhooks, HubSpot, Salesforce.

Intouch Insight's powerful customer experience management (CEM) software helps brands drive business improvements through better experiences. Intouch makes it easy to collect, analyze, and action customer feedback from any source, including surveys, email, SMS, social media, online reviews, call center and more. 100s of integrations seamlessly combine feedback with data from any source, like CRM, POS, IoT sensors, mystery shopping, and more to provide a complete view of customer experience and business performance. The platform features unlimited role-based dashboards and a robust, AI-powered reporting engine with predictive analytics. The platform includes automated case management tools for responding to feedback and closing the loop with customers. Leveraging the platform's patent-pending technology, businesses can create an Action Campaign™ to drive action in the frontlines, make proactive improvements to CX, and measure the impact actions have on business metrics.

The quickest and easiest way to gather actionable feedback from your customers and employees. Get started in minutes. We're helping thousands of companies get their customer experience and employee engagement right. Gather instant feedback using a tablet or dedicated terminal, even offline. Enjoy the flexibility to collect data anywhere, whether you’re capturing customer feedback, gathering leads at an expo stand, conducting on-street market research, or even carrying out an on-site audit. Send out timely customized email surveys to find out how your customers and employees feel. Track any experience metric including NPS, eNPS, CSAT, or customer effort score. Capture real-time feedback at the point of experience using SurveyKiosk, a fully managed and scalable feedback solution deployed across all your key touchpoints. Get to the bottom of why your customers and employees are happy or not.

Medallia allows you to thoughtfully and systematically engage your users with targeted, in-the-moment surveys across digital and traditional touchpoints. Our easily implemented survey solutions ensure you're gathering relevant, actionable data to make measurable customer impact. Once the customer survey data is collected, Medallia's AI technology uses machine learning to analyze structured and unstructured data to uncover sentiment, find commonalities, predict behavior, anticipate needs and prescribe actions to improve experiences. Build the most effective surveys for your customer journeys. Rapidly manage change and innovation to every aspect of your experience management program—from design to emails, questions and translations—with sophisticated targeting logic, flexible conditioning and distribution. Medallia surveys allow you to

NPS® by FanExam is the best way to consistently measure customer satisfaction and collect actionable feedback on your site. FanExam will automatically survey your customers and create reports based on their scores and responses. We keep track of who was surveyed and make sure your customers are heard. FanExam uses NPS to ask your visitors the right question at the right time – when the visitor is actually interacting with your website. This is the best way to listen to your customers. Once FanExam is installed on your website, you will have a direct channel to customer feedback 24/7 – in a systematic manner.

SurveyLab is online survey software built for Customer Experience, Marketing, Human Resources, and Digital teams. It is used by over 85,000 customers in 65 countries. It provides real-time feedback, multi-user, and multi-language support, advanced analytical tools, branding, integration, and more. System provides full support for Customer Satisfaction Surveys, NPS, CES, Market Research, 360 Feedback, Employee Engagement, Employee Satisfaction, Pulse Surveys, Intercept surveys, Mystery shopping, Online Tests, Online Forms, Online Voting, and more.

Predictive customer insights platform seamlessly combines qualitative and quantitative data, offering Qual+Quant analysis, Zero Party Data insights, and code-free simplicity. Discover a smarter way to understand customer behavior. Pre-built connectors and open to 100+ integrations. Try ConvertML today.

SightMill provides Net Promoter Score (NPS) survey software to help organizations listen to their customers and gather, analyze and act on customer feedback to improve their products, services and business. SightMill is used by startups to global multinationals to provide flexible customer feedback or employee engagement solutions - offering great value, easy to use features, and a team that'll help you get started. Design feedback surveys to send by email, by SMS, on your website, or at training events. Link SightMill to your CRM or helpdesk system and automate the process. Supports multiple languages, timezones for international organizations. Take us for a trial run - start gathering feedback now with a free trial.

Measure and improve the customer experience with AskNicely, an innovative, real-time customer feedback solution based on the Net Promoter Score (NPS). AskNicely makes it easy for brands and businesses to collect feedback via one-touch surveys, share real-time insights with the team from the front line to the CEO, and empower the team to take immediate action based on customer feedback. AskNicely also integrates with the top tools businesses use every day.

Heyday’s Conversational AI platform for retailers combines the power of AI with the human touch of your team to deliver 5-star customer experiences. Capture, engage, and convert leads 24-7 with an online sales assistant that never sleeps. Heyday personalizes your website’s customer experience by connecting to your product catalog to deliver tailored search results and recommendations, and looping in your associates only when customers are ready to buy. Heyday creates the ultimate personal shopper experience, powered by AI. Flooded with repetitive customer service requests? Heyday’s powerful Conversational AI technology provides an instant and always-on first line of support that removes time-consuming, recurring FAQs and order tracking questions from your team’s plate. That means, they can now focus their efforts on higher-value customer conversations while our chatbot takes care of the rest.

Send Net Promoter Score (NPS) surveys to customers and collect feedback with Promoter Ninja for NPS, an NPS email survey platform. Promoter Ninja for NPS enables users to create segmented analysis with just one interaction. Promoter Ninja for NPS enables users to send NPS surveys in multiple languages.

Press’nXPress is a journey-based experience management platform that helps companies deliver a first-class customer experience by monitoring customer satisfaction in real-time. The Press’nXPress cloud platform enables companies to capture customer feedback through the modern and complex customer journey and everywhere the customer is, including physical, digital, social, and voice channels. Ask the right questions at the right time in point of service such as website, checkout, cashier, exit, cafeteria, lobby, gym, post-transaction, or after-call. Utilize omni-channel feedback collectors: Kiosk, Website, SMS, Email, QR, IVR, App, Business online review The Press’nXPress powerful artificial intelligence (AI) and machine learning (ML) engine operate fully automated to dig deeper into customer journeys and detects experience gaps. With ready to use CX Insights Dashboard explore action-oriented insights overall touchpoints and in real-time to optimize customer experiences

Make important decisions using your key metrics and data from sales, marketing, accounting, human resources, project management, manufacturing, purchasing and more, and use stakeholder feedback to understand the "what" and "why" of all your business data with AI Understand supported insights and drive improvements for your business. Automated collection, storage, visualization and consolidation of the most important key figures, data and feedback through artificial intelligence. Tailor-made recommendations for action generated by AI for your company. Data-based decisions that help you achieve your business goals. With Industrytics, you continuously collect and connect data and key figures through interfaces to your software applications (ERP, CRM, accounting systems, time management, HR software, Excel spreadsheets, etc.) and receive feedback through automated feedback surveys.

Online customer satisfaction survey software, including CSAT, Net Promoter Score ® (NPS) & Customer Effort Score ™ (CES 2.0). Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide - Increase your survey response rates by 200% - See your data in your CRM and set triggers based on it - Get 3x more feedback without sending more emails - Customize both the look and content of your surveys - Set goals, track KPIs, generate reports and more...

NPS Software designed for your business. Send a single question Net Promoter Score® survey and start collecting, analyzing and acting on the received customer feedback. Our automated survey platform will help you acquire higher response rates, actionable customer feedback and maximum business growth. Run multiple campaigns to survey different audience segments based on pre-defined schedules or events triggered in another app. Combine email and in-app templates to reach your customers on the channels they're most likely to engage with your surveys. Customize the survey templates’ styling and language, and personalize the follow-up question based on the provided feedback. Ensure a greater response rate by using your domain, A/B testing subject lines and having your audience checked for deliverability. View all the surveys that were sent to your audience and keep track of the ones scheduled for delivery. Easily automate various processes and create custom scenarios by using workflows.

Gain and retain the right customers with Qualtrics CustomerXM, the world’s most agile marketing platform for customer experience strategy improvement. Qualtrics CustomerXM is focused on helping enterprises increase customer loyalty while reducing customer churn. To achieve this, the platform offers tools that: measure the customer experience and establish baselines, prioritize and predict customer trends, and track progress against baselines to optimize success. Qualtrics Customer Experience is the world’s most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every touchpoint along the customer journey. Qualtrics Customer Experience helps organizations create conversations with customers and measure their experiences across all touch-points, prioritize and predict key experience drivers, and drive action throughout an organization.

Build and sustain strong customer relationships. Increase customer retention. Lower customer acquisition costs. How does Kilterly help you build long-lasting customer relationships? Our data-driven analysis engine tells you who is engaged, who is indifferent and who is ready to churn.Our proprietary survey tool was developed specifically for customer success. It even includes a unique way to measure customer sentiment based on responses. How likely is your customer to recommend your business or product? We give you the tools needed to measure NPS routinely and unobtrusively. Kilterly’s automated communication lets you create campaigns and task work-offs that take onboarding and nurturing of the customer relationship to a new level. Our platform lets you pick and choose which customer segments to reach out to when most needed. Multiple segmentation criteria are available. Structure your team’s workflow.

High-growth companies use Klaus to improve their customer support quality. - Improved CSAT & efficiency metrics after the first month of usage. - Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. - Actionable metrics to track quality and identify issues as they arise. - 90% time saved compared to doing reviews manually using spreadsheets. Zoom in on details with data insights and zoom out for perspective with data visuals. A quality all-in-one, Klaus is your single source of information for training & improving.

Paying customers aren't always happy customers. Our NPS software uses simple one question surveys to show you exactly where your business is headed. Free forever. There's no need to bother your customers with long surveys. Thermostat's NPS surveys are just one question and an optional feedback box. Your surveys create a single Net Promoter Score (NPS) score. One number for you to track. One number that anyone in your organization can understand and utilize. All the information you need about your customers on one simple screen, with integrated filtering and comparisons. Unlike general purpose survey tools, our NPS survey software creates reports tailored specifically to the Net Promoter System. View your data by custom field, date, and meta information like country. We store your data forever making it easy to watch trends over the years.

Upzelo's customer loyalty and reward programs are crafted to boost your business's growth. Make each purchase a celebration with a bespoke program that's easy to set up and launch in minutes, all without needing any coding skills! Should you require assistance, our support and migration teams will guide you at every step. It's the only loyalty app you need. Points programs, VIP levels, and referral incentives foster trust and reward your customers for their engagement. Upzelo is an all-in-one customer loyalty and rewards platform. Transform one-time buyers into lifelong customers.

Experiential marketing is the fastest way to turn visitors into customers, and customers into super-fans. It’s traditional marketing on steroids. Imagine if there was a way to get real-time insights that would allow you to attract, convert, and retention more customers—and grow your business in ways you never thought possible. With TRACX, there is. Our no-code marketing tools allow you to harness the power of feedback to grow your business. Get valuable insights, discover trends, and see what the people closest to your business really want from you—all from a single dashboard.

We help credit unions create brand-defining member experiences through Voice of Member feedback collection and a powerful, industry-specific analytics platform. A complete view of every member experience metric all in one place for every stakeholder to see. Real-time, every channel, every day. MemberXP is made to measure the touchpoints of every member's experience. From joining the credit union to getting a loan to using your mobile app, we'll ask the right questions to pinpoint the highs and lows and your unique member journeys. Don't get stuck with a single listening post or multiple vendors. With MemberXP you can collect member feedback where and when members want to interact. Online, mobile, phone, tablets, and more. Because MemberXP was designed specifically for retail finance, our proprietary analytics give you answers to critical credit union-specific questions. MemberXP's proprietary alerts and tracking help you build member loyalty.

Now, more than ever your managers need the right technology to do their jobs, manage their teams and address day-to-day challenges. Our integrated solutions are designed to optimize your workforce management in real-time. We provide the industry expertise, training, technology, and partnership to ensure that your managers have the tools they need to make smarter decisions. We give your managers what they need to make better decisions. Our unique platform uses smart technology to automate everything from planning and scheduling to managing time and attendance. Our solutions are designed to give them the real-time information they need to manage more effectively—from anywhere. They can do more with the staff they have—and get the feedback they need to enhance your customer’s experiences while working smarter. The result? Your managers improve your business.

Allswers turns opinions into business insights. Allswers is an experience management platform. Make decisions based on real-world data. Generate surveys that deliver value to your company by boosting customer and employee loyalty and measuring quality processes. We help you design surveys that provide unique insights into the experiences of the most important people to you. Solutions that measure the value processes of your company. Automate how you monitor customer interactions and gain a clear understanding of their behavior. Evaluate the set of attributes, benefits, or values that consumers associate with your brand. Manage employee engagement and boost productivity. Monitor quality indicators to ensure you meet every standard. Experience management helps to identify opportunities for growth. Simplify tasks and generate automatic workflows and integrations to obtain valuable insights.

Simplesat is the fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Intercom, Freshdesk, HubSpot, or any other helpdesk. You can also add and send the customer survey on your email signature, or send it directly from Simplesat. All your feedback ends up in one place - making it easy to analyze and take action!

Guestmeter.com is the all-in-one guest feedback and reputation management software for hospitality industry. Our online reputation management tool and the guest satisfaction survey solution, you can experience the power of Guestmeter on your android smartphone or tablet. It allows you to engage with guests and manage online reviews in Tripadvisor, Booking, Hostelworld, Zomato, Yelp, CruiseCritic, Google and more. Our mobile app makes it easy to manage guest feedbacks wherever you are and receive alerts in real-time so you can act quickly to ensure guests leave your business happy. Not a customer yet? Please visit www.guestmeter.com and request a demo. Key features of Guestmeter app include: GUEST SATISFACTION SURVEY SOLUTION - Send post stay e-mail or international sms surveys to get more positive online reviews in Tripadvisor, Booking, Hostelworld, Zomato, Yelp, CruiseCritic, Google and more review sites.

Survicate is an effortless survey software for getting continuous customer insights at scale. - Run customized surveys via email, link, website, in-product, or mobile apps - Connect with tools through native integrations - Collaborate with teammates - Get insights from customers at all stages of the user journey - Automate feedback collection and track metrics - Analyze and act on feedback to improve satisfaction, reduce churn, build better products, and develop effective marketing strategies

Measure, understand, and act on customer feedback. Customer experience software to automate your experience and loyalty surveys. Analyze customer feedback. Take action in your current IT systems. Make customer feedback a natural part of everyday life. Automate your surveys, get an overview of customers’ experiences, and take action where it creates value. We make it easy to measure, understand and act on customer feedback. nps.today replaces complicated questionnaires with few, specific questions, at times that are relevant to the recipient. Use automated triggers across the entire customer journey with data-driven surveys. Embed your customer satisfaction surveys or loyalty surveys across all channels and in your external communication. Benefit from dashboards to analyze where to make changes and improve customer experiences. Use categorization or AI to identify opportunities for improvement. Combine other data sources for increased insights.

A SaaS solution for all your Customer Engagement needs including management, marketing activation and measuring ROI. We help brands build a new and balanced relationship to grow in a consumer led era. Solutions to improve the relationship between brands and their customers. Turn customer experiences into business opportunities. We help companies capture their customer information to make data-driven decisions and improve their business. Transform your customers into valuable contributors by collecting, analyzing and disseminating their reviews with our turnkey solution. Boost your web and shop sales with artificial intelligence. Engage your customers effectively by sending individualized campaigns across all channels. Organize shopping parties and individual shopping sessions in live videos broadcast on your e-commerce website and your social networks​.

SmileBack® is the only customer feedback system designed specifically for MSPs, and focused exclusively on customer satisfaction. Receive instant feedback so you can save time, optimize your service and improve your client experience. Understand how your customers feel about your service with a customer feedback system built on Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With quantitative and qualitative customer insights, you can start using data to improve the efficiency of your operations, retain more customers and expand the reach of your business. Collect and analyze survey responses to improve your quality of service and operational efficiency. Address service gaps and replicate airtight processes by identifying pain points and customer wins, fast. Integrate seamlessly with your existing system and automate repetitive tasks. We make it easy for SmileBack® to become a part of your daily workflows so there’s fewer barriers to success.

Proactive customer experience management to predict churn and uncover dissatisfaction for proactive intervention. Cliezen is a real-time B2B client experience and satisfaction measurement software. We deliver short dynamic feedback forms to your clients, empowering management with deeper insights into their wants, needs, and experiences. Harness Cliezen to drive client satisfaction, enhance business performance, and boost profitability. Assessing customer satisfaction and experience is crucial for sustaining and growing your company's repeat business. Cliezen excels at identifying satisfaction levels, pinpointing dissatisfaction causes, and recommending ways to enhance the customer experience. Our AI engine selects from 350+ academically validated questions, adjusting to diverse industries, respondent roles, and unique B2B relationship aspects and administers the surveys automatically. With Cliezen you automate the process and receive real-time feedback throughout the year.