Audience
Companies of all sizes that wish to measure and improve customer experience online, offline, or omnichannel.
About Feedbackly
Feedbackly offers an all-in-one Customer experience measurement and analytics platform that enables you to automate the analysis of your entire Customer experience journey with behavioral targeting, intelligent automation, and predictive analytics based on real emotions.
With Feedbackly, you can collect customer feedback from almost any channel imaginable, analyze it all in one place, and let smart integrations take action on your feedback automatically.
Feedbackly is the only CXM platform that enables you to measure the Emotional Value Index (EVI®) while providing insight on how your customers’ emotions impact revenue and churn throughout the entire customer journey.
Since our mission is to help companies create the world’s happiest customers, we make sure that our customers are the happiest- more than 95% of our customers stay with us! This is because Feedbackly provides all the tools, methods, and training needed for attracting and retaining more customers with a better CX
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Pricing
Free Trial:
Free Trial available.
Company Information
Feedbackly
Founded: 2012
Finland
www.feedbackly.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online
Feedbackly Frequently Asked Questions
Feedbackly Product Features
360 Degree Feedback
Dashboard
Supported
Feedback / Surveys
Supported
Progress Tracking
Supported
Question Library
Supported
Rater Selection
Supported
Self Service Portal
Supported
Supports External Reviewers
Supported
Customer Experience
Action Management
Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Survey Management
Supported
Text Analysis
Supported
Trend Analysis
Supported
Knowledge Management
Not Supported
Customer Journey Mapping Tools
Action Management
Supported
Attribution Modeling
Supported
Behavioral Analytics
Supported
Collaboration
Supported
Customer Profiles
Supported
Data Import / Export
Supported
Predictive Analytics
Supported
Surveys & Feedback
Supported
Templates
Supported
Customer Satisfaction
360 Degree Feedback
Supported
Analytics
Supported
Complaint Monitoring
Supported
Feedback Collection
Supported
Survey Management
Supported
Call Reporting
Not Supported
Employee Engagement
Feedback Management
Supported
Performance Management
Supported
Pulse Surveys
Supported
Benchmarking
Not Supported
Cultural Alignment
Not Supported
Employee Awards
Not Supported
Employee Guides
Not Supported
Employee Recognition
Not Supported
Goal Management
Not Supported
Health & Wellness Programs
Not Supported
Experience Management
Action Management
Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Survey Management
Supported
Text Analysis
Supported
Trend Analysis
Supported
Knowledge Management
Not Supported
Survey
Custom Survey URLs
Supported
Data Analysis Tools
Supported
Email Marketing
Supported
Mobile Survey
Supported
Offline Response Collection
Supported
Question Branching
Supported
Question Library
Supported
Site Intercept Survey
Supported
Skip Logic
Supported
Supports Audio / Images / Video
Supported
Paper Survey
Not Supported
Feedbackly Additional Categories
Feedbackly Verified User Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"An important tool for business development" Posted 2020-10-30
Pros: Feedback is the best way to get experience about customer needs and business development. Feedbackly enables an incredible platform to get feedbacks on a centralized point. It keeps data records organized.
Cons: The custom surveys and question creator is basic.
Overall: Feedbackly plays a great role in business development. It helps to bring user feedback into one place. Its survey is visually beautiful. Overall, it's a great platform to get user experiences.
Read More...Reply from FeedbacklyPosted 2021-02-04
Thank you so much for your feedback! Great to hear that you have found Feedbackly helpful. And thank you for your feedback about the features. We're developing the features ongoingly. That said, we have very soon great news to share!
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