Audience

Customer-centric brands across all industries including retail, restaurant, hospitality, gas & convenience, retail, grocery, CPG and more use Intouch Insight to drive CX action across their organizations.

About IntouchCX™ Platform

The IntouchCX™ Platform connects surveys, mystery shops, audits, and inspections in one system, giving multi-location brands a clear view of how operations shape customer experience.

Key features include:
● Unified data across programs for complete performance analysis
● Real-time dashboards by region, location, channel, or program
● Predictive analytics to uncover satisfaction drivers and forecast outcomes
● Case management to assign, track, and resolve issues quickly
● Automated workflows and alerts that speed execution and reduce costs
● Integrations with Salesforce, Slack, APIs, and other enterprise systems
● Scalable, role-based access with performance rollups across the business

By replacing fragmented reporting with one connected platform, leaders can spot issues sooner, act with greater confidence, and measure the impact of each improvement. The result is stronger satisfaction, better compliance, more consistent execution, and clearer ROI across every location.

Pricing

Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

Intouch Insight
Founded: 1992
United States & Canada
www.intouchinsight.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online

IntouchCX™ Platform Frequently Asked Questions

Q: What kinds of users and organization types does IntouchCX™ Platform work with?
Q: What languages does IntouchCX™ Platform support in their product?
Q: What kind of support options does IntouchCX™ Platform offer?
Q: What other applications or services does IntouchCX™ Platform integrate with?
Q: Does IntouchCX™ Platform have a mobile app?
Q: What type of training does IntouchCX™ Platform provide?
Q: Does IntouchCX™ Platform offer a free trial?

IntouchCX™ Platform Product Features

Customer Experience

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Customer Loyalty

Customer Activity Tracking Supported
Membership Management Supported
CRM Not Supported
Corporate Memberships Not Supported
Discount Management Not Supported
Gift Card System Not Supported
Loyalty Card System Not Supported
Member Portal Not Supported
No-Card Loyalty System Not Supported
Referral Tracking Not Supported
Rewards Management Not Supported

Customer Satisfaction

360 Degree Feedback Supported
Analytics Supported
Call Reporting Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Customer Success

Customer Engagement Supported
Account Alerts Not Supported
Account Management Not Supported
Communication Management Not Supported
Customer Lifecycle Management Not Supported
Health Score Not Supported
Onboarding Not Supported
Revenue Management Not Supported
Usage Tracking / Analytics Not Supported
Win / Loss Analysis Not Supported