Audience
Companies looking for a customer feedback tools and survey methods to find actionable insights of their customer experience
About IntouchSurvey®
IntouchSurvey® is built for multi-location brands to capture customer feedback and uncover trending issues, helping you understand whether expectations are being met across the organization, within a region, or at a specific location. It delivers the visibility leaders need to stay connected to the voice of the customer at every level.
You turn feedback into meaningful insight, gaining clarity on how operations impact satisfaction and acting quickly to resolve issues and scale successes.
Key features include:
● Multi-channel reach across web, email, SMS, and more
● Real-time dashboards that highlight what matters most
● Customizable templates for NPS, CSAT, and other survey types
● Skip logic and branching to create dynamic survey flows
● Automated alerts that notify teams of urgent feedback
● Enterprise rollups to compare and track performance across locations
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- Trigger surveys and sync real-time feedback into your existing toolset, e.g. Slack, Salesforce, Shopify, Stripe, Hubspot, and more. Surface trends that require immediate attention with AI-driven survey text analysis, pre-built reports, and role-based dashboards
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Pricing
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Intouch Insight
Founded: 1992
United States & Canada
www.intouchinsight.com/what-we-do/cx-platform/survey-tool/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Videos
Support
Online
IntouchSurvey® Frequently Asked Questions
IntouchSurvey® Product Features
Customer Satisfaction
360 Degree Feedback
Feedback Collection
Survey Management
Analytics
Call Reporting
Complaint Monitoring
Survey
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Custom Survey URLs
Paper Survey
Supports Audio / Images / Video