Audience
Helps companies measure and improve customer experience in real-time in physical, digital, and voice interaction points.
About Press'nXPress
Press’nXPress is a journey-based experience management platform that helps companies deliver a first-class customer experience by monitoring customer satisfaction in real-time.
The Press’nXPress cloud platform enables companies to capture customer feedback through the modern and complex customer journey and everywhere the customer is, including physical, digital, social, and voice channels.
Ask the right questions at the right time in point of service such as website, checkout, cashier, exit, cafeteria, lobby, gym, post-transaction, or after-call.
Utilize omni-channel feedback collectors: Kiosk, Website, SMS, Email, QR, IVR, App, Business online review
The Press’nXPress powerful artificial intelligence (AI) and machine learning (ML) engine operate fully automated to dig deeper into customer journeys and detects experience gaps.
With ready to use CX Insights Dashboard explore action-oriented insights overall touchpoints and in real-time to optimize customer experiences
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Pricing
Free Trial:
Free Trial available.
Company Information
Press'nXPress
Founded: 2018
Canada
pressnxpress.com
Videos and Screen Captures
Other Useful Business Software
Custom VMs From 1 to 96 vCPUs With 99.95% Uptime
Live migration and automatic failover keep workloads online through maintenance. One free e2-micro VM every month.
Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
Online
Press'nXPress Frequently Asked Questions
Press'nXPress Product Features
360 Degree Feedback
Dashboard
Supported
Feedback / Surveys
Supported
Progress Tracking
Supported
Question Library
Supported
Rater Selection
Supported
Self Service Portal
Supported
Supports External Reviewers
Supported
Customer Experience
Action Management
Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Survey Management
Supported
Text Analysis
Supported
Trend Analysis
Supported
Knowledge Management
Not Supported
Customer Feedback
Alerts / Notifications
Supported
Negative Feedback Management
Supported
Net Promoter Score (NPS)
Supported
Surveys
Supported
Voice of the Customer (VoC)
Supported
Website Feedback
Supported
Behavior Analytics
Not Supported
Bug Reports
Not Supported
Community Feedback Tools
Not Supported
Live Chat
Not Supported
Screenshot / Screen Capture
Not Supported
User Testing Tools
Not Supported
Video Feedback
Not Supported
Visual Feedback Tools
Not Supported
Customer Satisfaction
360 Degree Feedback
Supported
Analytics
Supported
Feedback Collection
Supported
Survey Management
Supported
Call Reporting
Not Supported
Complaint Monitoring
Not Supported
Employee Engagement
Benchmarking
Supported
Feedback Management
Supported
Pulse Surveys
Supported
Cultural Alignment
Not Supported
Employee Awards
Not Supported
Employee Guides
Not Supported
Employee Recognition
Not Supported
Goal Management
Not Supported
Health & Wellness Programs
Not Supported
Performance Management
Not Supported
Survey
Custom Survey URLs
Supported
Data Analysis Tools
Supported
Mobile Survey
Supported
Question Library
Supported
Site Intercept Survey
Supported
Email Marketing
Not Supported
Offline Response Collection
Not Supported
Paper Survey
Not Supported
Question Branching
Not Supported
Skip Logic
Not Supported
Supports Audio / Images / Video
Not Supported
