Audience
Companies interested in a solution to improve the collection, management and action on customer experience data
About MemberXP
We help credit unions create brand-defining member experiences through Voice of Member feedback collection and a powerful, industry-specific analytics platform. A complete view of every member experience metric all in one place for every stakeholder to see. Real-time, every channel, every day. MemberXP is made to measure the touchpoints of every member's experience. From joining the credit union to getting a loan to using your mobile app, we'll ask the right questions to pinpoint the highs and lows and your unique member journeys. Don't get stuck with a single listening post or multiple vendors. With MemberXP you can collect member feedback where and when members want to interact. Online, mobile, phone, tablets, and more. Because MemberXP was designed specifically for retail finance, our proprietary analytics give you answers to critical credit union-specific questions. MemberXP's proprietary alerts and tracking help you build member loyalty.
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Integrations
Company Information
MemberXP
United States
www.memberxp.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
MemberXP Frequently Asked Questions
MemberXP Product Features
Customer Engagement
Analytics
Supported
Churn Management
Not Supported
Communication Management
Not Supported
Community Management
Not Supported
Content Syndication
Not Supported
Feedback Collection
Not Supported
Gamification
Not Supported
Live Chat
Not Supported
Video Content
Not Supported
Customer Experience
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Sentiment Analysis
Supported
Text Analysis
Supported
Trend Analysis
Supported
Action Management
Not Supported
Knowledge Management
Not Supported
Multi-Channel Collection
Not Supported
Survey Management
Not Supported
Customer Satisfaction
Analytics
Supported
Call Reporting
Supported
360 Degree Feedback
Not Supported
Complaint Monitoring
Not Supported
Feedback Collection
Not Supported
Survey Management
Not Supported
