Audience

Employee and customer engagement solution for companies

About VirtlX

VirtlX is an AI-enabled B2B, SaaS platform that spots hidden profit leaks before they hit your bottom line.
Stop Leaking Profit Through People and Process Gaps
AI-driven cycle analyses multiple data sources & identifies issues
Perceive customer signals → Reflect on employee feedback → Enrich with instant training - No L&D Team Required!
All in one platform
VirtlX is a fully customizable solution for multi-industry business performance, designed to assist businesses of all sizes.
VirtlX delivers a strong ROI with quantifiable deliverables & insights to assist in decision-making towards a people-centric, successful business.
Simple approach to customer and employee sentiment as well as in-house training.
Cost-effective, scalable subscription model with flexible commitment terms.
Understanding customer engagement, feedback, experience and loyalty patterns are key fundamentals necessary for a company’s marketing efforts to be successful.

Pricing

Starting Price:
$9.00 per month
Pricing Details:
Annual commitment, billed monthly in advance
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

VirtlX
Founded: 2017
United Kingdom
www.virtlx.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Windows
Training
Documentation
Support
Phone Support
Online

VirtlX Frequently Asked Questions

Q: What kinds of users and organization types does VirtlX work with?
Q: What languages does VirtlX support in their product?
Q: What kind of support options does VirtlX offer?
Q: What other applications or services does VirtlX integrate with?
Q: What type of training does VirtlX provide?
Q: Does VirtlX offer a free trial?
Q: How much does VirtlX cost?
Q: What pricing for support is available for VirtlX?

VirtlX Product Features

360 Degree Feedback

Dashboard Supported
Feedback / Surveys Supported
Progress Tracking Supported
Question Library Supported
Rater Selection Supported
Self Service Portal Supported
Supports External Reviewers Supported

Assessment

Individualized Assessments Supported
Multi-User Collaboration Supported
Scoring Supported
Skill Testing Supported
Surveys Supported
Test / Quiz Creation Supported
Certification Management Not Supported
Proctoring Not Supported

Brand Management

Change Management Not Supported
Approval Process Control Not Supported
Asset Management Not Supported
Artwork Management Not Supported
Fulfillment Distribution Not Supported
Project Management Not Supported

Business Performance Management

Ad Hoc Reports Supported
Ad hoc Analysis Supported
Dashboard Supported
Key Performance Indicators Supported
Predictive Analytics Supported
Qualitative Analysis Supported
Quantitative Analysis Supported
Strategic Planning Supported
Budgeting & Forecasting Not Supported
Consolidation / Roll-Up Not Supported
Scorecarding Not Supported

Customer Engagement

Analytics Supported
Feedback Collection Supported
Churn Management Not Supported
Communication Management Not Supported
Community Management Not Supported
Content Syndication Not Supported
Gamification Not Supported
Live Chat Not Supported
Video Content Not Supported

Customer Experience

Analytics Supported
Dashboard Supported
Feedback Management Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported
Action Management Not Supported
Customer Segmentation Not Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported

Customer Satisfaction

360 Degree Feedback Supported
Analytics Supported
Feedback Collection Supported
Survey Management Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported

Customer Service

Alerts / Escalation Supported
Email Management Supported
Performance Metrics Supported
Self Service Portal Supported
Surveys & Feedback Supported
Appointment Management Not Supported
Call Center Management Not Supported
Knowledge Base Not Supported
Live Chat Not Supported
Queue Management Not Supported
Social Media Integration Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Customer Success

Communication Management Supported
Customer Engagement Supported
Revenue Management Supported
Usage Tracking / Analytics Supported
Account Alerts Not Supported
Account Management Not Supported
Customer Lifecycle Management Not Supported
Health Score Not Supported
Onboarding Not Supported
Win / Loss Analysis Not Supported

Data Analysis

Data Discovery Supported
High Volume Processing Supported
Predictive Analytics Supported
Sentiment Analysis Supported
Text Analytics Supported
Data Visualization Not Supported
Regression Analysis Not Supported
Statistical Modeling Not Supported

Email Marketing

Artificial Intelligence Supported
Customer Surveys Supported
Reporting/Analytics Supported
Template Management Supported
A/B Testing Not Supported
Auto-Responders Not Supported
CAN SPAM Compliance Not Supported
Drip Campaigns Not Supported
Dynamic Content Not Supported
Event Triggered Email Not Supported
Image Library Not Supported
Landing Pages/Web Forms Not Supported
Mailing List Management Not Supported
Mobile Optimized Emails Not Supported
Subscriber Management Not Supported
WYSIWYG Email Editor Not Supported

Employee Engagement

Feedback Management Supported
Goal Management Supported
Health & Wellness Programs Supported
Performance Management Supported
Pulse Surveys Supported
Benchmarking Not Supported
Cultural Alignment Not Supported
Employee Awards Not Supported
Employee Guides Not Supported
Employee Recognition Not Supported

Heatmap

Behavioral Mapping Supported
Dashboard Supported
Dynamic Maps Not Supported
Element Analytics Not Supported
Embeddable Maps Not Supported
For Sales Not Supported
For Science Not Supported
Radial Mapping Not Supported
Territorial Mapping Not Supported
Website Analytics Not Supported

NPS

Performance Management

360 Degree Feedback Supported
Customizable Templates Supported
Individual Development Plans Supported
On-going Performance Tracking Supported
Peer Appraisals Supported
Self Service Portal Supported
Self-Appraisals Supported
Skills Assessments Supported
Weighted Performance Measures Supported
Compensation Management Not Supported
Custom Rating Scales Not Supported
Review Cycle Tracking Not Supported

SMS Marketing

2-Way Messaging Supported
Contact Management Supported
Mass Texting Supported
Message Personalization Supported
Reporting/Analytics Supported
Artificial Intelligence Not Supported
MMS Not Supported
Mobile Coupons Not Supported
Mobile Keywords Not Supported
Polls / Voting Not Supported
Scheduled Messaging Not Supported
Shortcodes Not Supported
Text-to-Win Not Supported

Survey

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Question Library Supported
Offline Response Collection Not Supported
Paper Survey Not Supported
Question Branching Not Supported
Site Intercept Survey Not Supported
Skip Logic Not Supported
Supports Audio / Images / Video Not Supported

Training

Academic / Education Supported
Blended Learning Supported
Built-In Course Authoring Supported
Built-in LMS Supported
Learner Portal Supported
Mobile Learning Supported
Training Companies Supported
Asynchronous Learning Not Supported
Certification Management Not Supported
Corporate / Business Not Supported
Simulation Not Supported
Synchronous Learning Not Supported
eCommerce Not Supported