Audience

Companies searching for a solution to manage and improve their operations

About SmileBack

SmileBack® is the only customer feedback system designed specifically for MSPs, and focused exclusively on customer satisfaction. Receive instant feedback so you can save time, optimize your service and improve your client experience. Understand how your customers feel about your service with a customer feedback system built on Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With quantitative and qualitative customer insights, you can start using data to improve the efficiency of your operations, retain more customers and expand the reach of your business. Collect and analyze survey responses to improve your quality of service and operational efficiency. Address service gaps and replicate airtight processes by identifying pain points and customer wins, fast. Integrate seamlessly with your existing system and automate repetitive tasks. We make it easy for SmileBack® to become a part of your daily workflows so there’s fewer barriers to success.

Other Popular Alternatives & Related Software
Supportbench
Supportbench
(47 Ratings)
Supportbench is a powerful customer service management tool that helps you deliver exceptional customer support. We are razor focused in helping teams that have to support other businesses (B2B) in helping to manage all of the complexities that arise when supporting these high volume environments. Supportbench provides enterprise-level tools that allow mid-sized businesses to help retain more customers, automate more, while saving costs. Features include customizable surveys including NPS and CSAT, seamless integrations to CRMs like Salesforce, real time analytics, built in scheduling tools, knowledge base, support ticketing system, agent and team scorecards, customer success health scoring, adaptive response times and much more. Our reviews SAY IT ALL ..🎤.
Learn more
ReviewInc
ReviewInc
(11 Ratings)
ReviewInc provides Online Reputation Management and Customer Experience Software. ReviewInc's Reputation Management Software helps your business get more reviews, manage your existing ones, and automate review campaigns. Our customer experience tools are a flexible and automated communication system that tracks every step in the customer-facing processes. With a few easy steps, businesses can create a flexible customer experience to make their business shine.
Learn more
Delighted
Delighted
Delighted is a turnkey customer experience platform that helps high-growth businesses and established enterprises like Allbirds, Instacart, Invision, Opentable, Affirm, Peloton, Doordash, and thousands of others improve customer loyalty with actionable feedback. Incorporate customer feedback into your business strategy in minutes, not weeks. Customize NPS, CSAT, CES, and emoji survey templates directly in Delighted. Send surveys to customers through convenient channels: email, SMS text, in-app, on your website, or via link URL. Set up 2-click integrations: - Trigger surveys and sync real-time feedback into your existing toolset, e.g. Slack, Salesforce, Shopify, Stripe, Hubspot, and more. Surface trends that require immediate attention with AI-driven survey text analysis, pre-built reports, and role-based dashboards - Act quickly with alerts and email digests you can customize by department, so feedback reaches those who can make a difference.
Learn more
Podium
Podium
(10 Ratings)
Podium is a comprehensive AI-driven lead management and communication platform utilized by over 100,000 businesses seeking to enhance customer acquisition and retention. At the heart of Podium’s innovation is its AI employee, which ensures businesses respond to incoming leads instantly around the clock, dramatically improving conversion rates and revenue growth. The platform assists businesses in generating more customer reviews, improving their Google rankings, and unifying their lead channels into a single, manageable dashboard. Through the web and mobile applications, businesses can call and text customers, send payment links for quick transactions, and deploy bulk messaging campaigns to boost repeat sales. Podium’s powerful AI-driven automations seamlessly manage customer interactions across multiple communication platforms, providing accurate and timely responses that help drive sales.
Learn more

Pricing

Starting Price:
$58 per month
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 2 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

SmileBack
Founded: 2012
United States
www.smileback.com

Videos and Screen Captures

Play Video SmileBack Screenshot 1 SmileBack Screenshot 2
Other Useful Business Software
Cut Data Warehouse Costs by 54% Icon
Cut Data Warehouse Costs by 54%

Easily migrate from Snowflake, Redshift, or Databricks with free tools.

BigQuery delivers 54% lower TCO with exabyte scale and flexible pricing. Free migration tools handle the SQL translation automatically.
Start Free

Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Online

SmileBack Frequently Asked Questions

Q: What kinds of users and organization types does SmileBack work with?
Q: What languages does SmileBack support in their product?
Q: What kind of support options does SmileBack offer?
Q: What other applications or services does SmileBack integrate with?
Q: What type of training does SmileBack provide?
Q: Does SmileBack offer a free trial?
Q: How much does SmileBack cost?

SmileBack Product Features

Customer Experience

Survey Management Not Supported
Customer Segmentation Not Supported
Action Management Not Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Sentiment Analysis Not Supported
Analytics Not Supported
Dashboard Not Supported
Multi-Channel Collection Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Customer Feedback

Surveys Not Supported
Behavior Analytics Not Supported
Website Feedback Not Supported
Net Promoter Score (NPS) Not Supported
Bug Reports Not Supported
Screenshot / Screen Capture Not Supported
Visual Feedback Tools Not Supported
Live Chat Not Supported
Alerts / Notifications Not Supported
Video Feedback Not Supported
Community Feedback Tools Not Supported
Voice of the Customer (VoC) Not Supported
User Testing Tools Not Supported
Negative Feedback Management Not Supported

Customer Satisfaction

Analytics Supported
Feedback Collection Supported
360 Degree Feedback Not Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported
Survey Management Not Supported

SmileBack Verified User Reviews

Write a Review
  • Eileen W.
    Senior Business Analyst
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great CSAT Tool "

    Posted 2026-04-24

    Pros: Great CSAT tool that is easy to integrate with ConnectWise and gives your end users and easy way to let you know how you're doing.

    Cons: Like anything, you can ask for more but some more reporting metrics would be good.

    Overall: Overall it's a great tool that allows you to get valuable information easily and quickly to make those little but important changes that make your business stand out.

    Read More...
  • Eileen W.
    Partner
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Quick and Easy CSAT"

    Posted 2025-01-08

    Pros: Easy to setup, instant results and it's easy for the end user to complete a survey. All the end user has to do is click an icon, i.e. happy face and so on and leave their comments on that ticket's service

    Cons: More reporting would be great but overall, no complaints

    Overall: SmileBack has made getting customer feedback easy and reliable and has also increased the feedback we get. It's easy to setup and use and report on positive, negative etc feedback so you can address that with your techs or customers

    Read More...
  • Previous
  • You're on page 1
  • Next