Audience
Customer satisfaction, Business strategy, Business solution, Customer feedback tool ,CSAT tool
About BizRatings
Our Business Intelligence (BI) leverages Customer Satisfaction Surveys (CSAT) to identify Promoters, Passives, and Detractors. Our solution is continually iterated to collect real-time customer feedback, boost SEO, and keep our users’ Net Promotor Scores (NPS) accurate…all to accomplish our mission to empower our community to share the wealth of their reputations with the world.
The BizRatings edge:
1. Improve your SEO: By amplifying your positive customer feedback through converted CSAT surveys, SEO rankings increase via Google (or whatever search engine you prefer) and your company's listing on the BizRatings company index. As a result, find and maintain the top spot in online searches and drive sales.
2. Stay on top of your NPS: Know what's happening with your NPS every day to stay one step ahead of the competition. Knowing the pulse of your NPS, you can evolve by making small adjustments as needed. It's how you can maintain the lead and win the NPS race
Other Popular Alternatives & Related Software
Zence Feedback
Capture real-time customer feedback, analyze sentiments, and enhance customer experience with automated feedback collection and analytics
Key Modules
1. NPS (Net Promoter Score)
Detractor Management
Sentiment Analysis
Google Reviews
2. CSAT (Customer Satisfaction Score)
Customer Data Insights
Automation & Optimization
3. Reviews
Customer Insights & Engagement
4. Surveys & Polls
Custom Feedback Collection
Common Features
Omnichannel Feedback Collection – Gather insights via Email, SMS, WhatsApp, and Surveys
Real-Time Analytics – Monitor sentiment trends with AI-powered reports
Learn more about Zence Feedback
Delighted
Delighted is a turnkey customer experience platform that helps high-growth businesses and established enterprises like Allbirds, Instacart, Invision, Opentable, Affirm, Peloton, Doordash, and thousands of others improve customer loyalty with actionable feedback. Incorporate customer feedback into your business strategy in minutes, not weeks. Customize NPS, CSAT, CES, and emoji survey templates directly in Delighted. Send surveys to customers through convenient channels: email, SMS text, in-app, on your website, or via link URL. Set up 2-click integrations:
- Trigger surveys and sync real-time feedback into your existing toolset, e.g. Slack, Salesforce, Shopify, Stripe, Hubspot, and more. Surface trends that require immediate attention with AI-driven survey text analysis, pre-built reports, and role-based dashboards
- Act quickly with alerts and email digests you can customize by department, so feedback reaches those who can make a difference.
Learn more about Delighted
PostBeyond
PostBeyond is an employee advocacy platform that empowers organizations to activate their workforce as social media brand advocates. It makes sharing company content across employee networks simple and seamless, boosting brand visibility and engagement. The platform offers analytics and reporting tools to measure which posts resonate most and drive ROI. PostBeyond supports diverse teams, including marketing, sales, HR, and channel partners, to create a unified brand story on social channels. Trusted by leading brands like Dynatrace and Scotiabank, it enables scalable social sharing while keeping the process easy and effective for employees. Overall, PostBeyond helps companies amplify their content through authentic employee voices.
Learn more about PostBeyond
SurveyTown
Understand your customer experience. Keep a pulse on customer satisfaction with customizable NPS, CSAT and CES surveys. SurveyTown helps you understand your customer experience with customizable Net Promoter Score (NPS), Customer Satisfaction Score (CSAT) and Customer Effort Score (CES) surveys. Hear about and repair negative experiences. Amplify positive experiences by incentivizing customers to share them on social networks. Monitor your performance over time and make great business decisions. Create NPS, CES, CSAT, Ratings or completely custom surveys. Add different questions types to your survey. Define different success pages. Customize the look of your survey. Alert people in your organization when you receive responses. Upload your contacts and send surveys to contacts via email or embed questions in post-purchase or ticket closure emails. Share survey links on your website or social media.
Learn more about SurveyTown
Pricing
Starting Price:
$0 per month
Pricing Details:
Startups can now start with a freemium!
We offer:
1. Online listing and profile
2. NPS Surveys
3. Review badge for your website
We offer:
1. Online listing and profile
2. NPS Surveys
3. Review badge for your website
Free Version:
Free Version available.
Integrations
Company Information
BizRatings.com
Founded: 2012
United States
www.bizratings.com
Videos and Screen Captures
Other Useful Business Software
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Product Details
Platforms Supported
Cloud
Training
Documentation
In Person
Videos
Support
Online
BizRatings Frequently Asked Questions
Q: What kinds of users and organization types does BizRatings work with?
BizRatings works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does BizRatings support in their product?
BizRatings supports these languages: English.
Q: What kind of support options does BizRatings offer?
BizRatings offers support via online.
Q: What other applications or services does BizRatings integrate with?
BizRatings integrates with: Autotask PSA, Axis LMS, BrightGauge, ConnectWise PSA, Google Business Profile, QuickBooks Online Advanced, QuickBooks Online, Salesforce, and Xero.
Q: What type of training does BizRatings provide?
BizRatings provides training in the form of documentation, in person, and videos.
Q: How much does BizRatings cost?
Pricing for BizRatings starts at $0 per month.
Q: What pricing for support is available for BizRatings?
BizRatings offers support included with purchase.
Q: What pricing for training is available for BizRatings?
BizRatings offers training included with purchase.
BizRatings Product Features
Review Management
Dashboard
Supported
Response Management
Supported
Review Request
Supported
Campaign Management
Not Supported
Negative Feedback Management
Not Supported
Review Monitoring
Not Supported
Review Notification
Not Supported
Sentiment Analysis
Not Supported
Social Sharing
Not Supported
White Label
Not Supported
