Audience
Retail, Healthcare, Banking
About Zence Feedback
Capture real-time customer feedback, analyze sentiments, and enhance customer experience with automated feedback collection and analytics
Key Modules
1. NPS (Net Promoter Score)
Detractor Management
Sentiment Analysis
Google Reviews
2. CSAT (Customer Satisfaction Score)
Customer Data Insights
Automation & Optimization
3. Reviews
Customer Insights & Engagement
4. Surveys & Polls
Custom Feedback Collection
Common Features
Omnichannel Feedback Collection – Gather insights via Email, SMS, WhatsApp, and Surveys
Real-Time Analytics – Monitor sentiment trends with AI-powered reports
Other Popular Alternatives & Related Software
Bizrate Insights
Bizrate Insights is a customer feedback and experience platform that collects verified voice-of-customer data at key stages of the online shopping journey, including pre-purchase, purchase, and fulfillment, then turns that data into actionable insights to help brands improve satisfaction, retention, and growth. It enables unlimited survey invitations and responses, tracks metrics such as Net Promoter Score (NPS) and customer journey intelligence, and benchmarks performance against competitors to pinpoint friction points and opportunities. It includes tools for syndicating verified reviews to boost search visibility and build brand credibility, and its dashboards provide real-time analytics to support data-driven decisions. Bizrate Insights supports expert insights analysis and customizable reporting so teams across e-commerce, UX/CX, marketing, and customer support can rapidly identify trends, understand sentiment, and reduce site abandonment.
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Feedio
Feedio is an all-in-one customer feedback and analytics platform built for digital professionals, SaaS companies, and e-commerce businesses. It helps teams collect, analyze, and act on customer feedback to improve satisfaction and retention. Using tools like sentiment analysis, trend tracking, and NPS scoring, Feedio transforms raw feedback into actionable insights. Businesses can identify promoters and detractors, refine product strategies, and deliver better customer experiences. The platform also allows users to curate verified testimonials to strengthen brand trust and credibility. With an intuitive dashboard and automation features, Feedio empowers businesses to turn feedback into meaningful growth.
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Hello Customer
Hello Customer is the end-to-end customer feedback management platform that lets you collect, analyse and react to customer feedback in real-time. Set up customer satisfaction surveys with NPS, CSAT or CES and open feedback fields. Our AI engine ISAAC provides you with sentiment analysis and categorisation of the feedback so you can immediately see where your product or service is doing well or where you need to improve.
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Delighted
Delighted is a turnkey customer experience platform that helps high-growth businesses and established enterprises like Allbirds, Instacart, Invision, Opentable, Affirm, Peloton, Doordash, and thousands of others improve customer loyalty with actionable feedback. Incorporate customer feedback into your business strategy in minutes, not weeks. Customize NPS, CSAT, CES, and emoji survey templates directly in Delighted. Send surveys to customers through convenient channels: email, SMS text, in-app, on your website, or via link URL. Set up 2-click integrations:
- Trigger surveys and sync real-time feedback into your existing toolset, e.g. Slack, Salesforce, Shopify, Stripe, Hubspot, and more. Surface trends that require immediate attention with AI-driven survey text analysis, pre-built reports, and role-based dashboards
- Act quickly with alerts and email digests you can customize by department, so feedback reaches those who can make a difference.
Learn more about Delighted
Pricing
Pricing Details:
Pricing On Request
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Easyrewardz
Founded: 2012
India
zencecrm.com/products/zence-service/feedback-management/
Videos and Screen Captures
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Product Details
Platforms Supported
Windows
Training
Live Online
In Person
Videos
Support
Phone Support
Online
Zence Feedback Frequently Asked Questions
Q: What kinds of users and organization types does Zence Feedback work with?
Zence Feedback works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Zence Feedback support in their product?
Zence Feedback supports these languages: English.
Q: What kind of support options does Zence Feedback offer?
Zence Feedback offers support via phone support and online.
Q: What type of training does Zence Feedback provide?
Zence Feedback provides training in the form of live online, in person, and videos.
Q: Does Zence Feedback offer a free trial?
Yes, Zence Feedback offers a free trial.
