Audience
Middle to Large size B2C Companies
About Hello Customer
Hello Customer is the end-to-end customer feedback management platform that lets you collect, analyse and react to customer feedback in real-time. Set up customer satisfaction surveys with NPS, CSAT or CES and open feedback fields. Our AI engine ISAAC provides you with sentiment analysis and categorisation of the feedback so you can immediately see where your product or service is doing well or where you need to improve.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Insider Metrics
Founded: 2015
Belgium
www.hellocustomer.com/en/
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
Hello Customer Frequently Asked Questions
Hello Customer Product Features
Customer Experience
Action Management
Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Survey Management
Supported
Text Analysis
Supported
Trend Analysis
Supported
Knowledge Management
Not Supported
Customer Feedback
Alerts / Notifications
Supported
Negative Feedback Management
Supported
Net Promoter Score (NPS)
Supported
Surveys
Supported
Visual Feedback Tools
Supported
Voice of the Customer (VoC)
Supported
Website Feedback
Supported
Behavior Analytics
Not Supported
Bug Reports
Not Supported
Community Feedback Tools
Not Supported
Live Chat
Not Supported
Screenshot / Screen Capture
Not Supported
User Testing Tools
Not Supported
Video Feedback
Not Supported
