Audience
Middle to Large size B2C Companies
About Hello Customer
Hello Customer is the end-to-end customer feedback management platform that lets you collect, analyse and react to customer feedback in real-time. Set up customer satisfaction surveys with NPS, CSAT or CES and open feedback fields. Our AI engine ISAAC provides you with sentiment analysis and categorisation of the feedback so you can immediately see where your product or service is doing well or where you need to improve.
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Create user segments and track every user from the moment they log in. Survey only the cohorts that are important to you and understand your user experiences throughout the entire lifecycle from trial to churn.
Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Insider Metrics
Founded: 2015
Belgium
www.hellocustomer.com/en/
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
Hello Customer Frequently Asked Questions
Q: What kinds of users and organization types does Hello Customer work with?
Hello Customer works with these users and organization types: Mid Size Business, Enterprise, Nonprofit, and Government.
Q: What languages does Hello Customer support in their product?
Hello Customer supports these languages: English.
Q: What kind of support options does Hello Customer offer?
Hello Customer offers support via phone support and online.
Q: What other applications or services does Hello Customer integrate with?
Hello Customer integrates with: Microsoft Dynamics 365, Freshdesk, Hotjar, Salesforce, SurveyMonkey, Typeform, Usabilla, and Zendesk.
Q: What type of training does Hello Customer provide?
Hello Customer provides training in the form of documentation, live online, webinars, and in person.
Q: Does Hello Customer offer a free trial?
Yes, Hello Customer offers a free trial.
Hello Customer Product Features
Customer Experience
Action Management
Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Survey Management
Supported
Text Analysis
Supported
Trend Analysis
Supported
Knowledge Management
Not Supported
Customer Feedback
Alerts / Notifications
Supported
Negative Feedback Management
Supported
Net Promoter Score (NPS)
Supported
Surveys
Supported
Visual Feedback Tools
Supported
Voice of the Customer (VoC)
Supported
Website Feedback
Supported
Behavior Analytics
Not Supported
Bug Reports
Not Supported
Community Feedback Tools
Not Supported
Live Chat
Not Supported
Screenshot / Screen Capture
Not Supported
User Testing Tools
Not Supported
Video Feedback
Not Supported
