Alternatives to ThinkTime
Compare ThinkTime alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to ThinkTime in 2026. Compare features, ratings, user reviews, pricing, and more from ThinkTime competitors and alternatives in order to make an informed decision for your business.
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Pylon
Pylon
Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more. The support system for B2B companies. Allow your customers to get support wherever they'd like and enable multiple support tiers. Let AI draft support articles for you based on your issue resolutions. Use Triggers to codify business processes and workflows, and create Macros to streamline common responses. Broadcast new features, newsletters, and more to your customers and track engagement. A dedicated place to store, track, and organize all customer data. A shared view to give your stakeholders visibility into their team's active issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels -
2
Freshdesk
Freshworks
Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve complaints. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.Starting Price: $29/month/user -
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Hiver
Hiver
Hiver is a Gmail-centric customer service solution that helps teams across the organization collaborate on shared inboxes like services@, orders@, support@. It’s the most frictionless, natural way for teams to handle customer email communication as it works right inside Gmail. It helps customer-facing teams collaborate better and make sure all queries are answered on time, by the right people. Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, Lonely Planet, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver.Starting Price: $15 per user per month -
4
Noodle
Vialect
Noodle is the all-in-one enterprise platform that removes the stress of working across emails, file servers, task managers, spreadsheets, chats, meetings, etc. Teams that use their Noodle communicate better and are more productive. Your people will see where everything is, understand what everyone is working on, all while improving the company culture. Features Cloud or On-Premise Options Fully Customizable Design Build Sites in Minutes Regularly Updated With New Features Flexible Password Controls Drag and Drop Features/Post Track Views of Content Unlimited Colors/Skins Create Polls/Surveys Sync with Active Directory 11 Supported Languages Built In Block Text Editor Follow Co-Worker’s Statuses Create Custom Workflows Embed Video and Photos Easily Archive Content Video Conferencing Build E-Forms and Reports Merge Multiple Calendars Optimized For Speed All Applications Included View Personal User Statistics Personal Digital Workspace EtcStarting Price: $200 per month -
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Repsly
Repsly
Repsly’s retail execution platform empowers CPG field teams to improve field sales performance, merchandising execution, and promotion compliance by connecting them with the data and tools they need to work more intelligently in their accounts. Repsly’s configurable platform equips field teams with solutions for scheduling, ordering, data collection, time and mileage tracking, sales performance reporting, and more. But what makes us truly unique is our approach to data: The Repsly platform combines data on shelf-level execution, team activity, and sales velocity to help field teams make smarter decisions that maximize their impact. Informed by over a decade of experience helping CPG teams drive smarter execution in the field, today Repsly users complete more than 5 million in-store activities every month in 80 countries around the world. -
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monday.com
monday.com
Simplify the way your team works with monday.com, a cloud-based project management platform that provides customizable no-code solutions for a wide range of use-cases such as marketing, sales, operations, IT, HR, and more. monday.com allows businesses of all sizes to work in an efficient environment where every team member can assign tasks, automate repetitive work, collaborate in real-time, and share files. With this platform, you can manage everything from simple to complex projects and ensure seamless communication between team members. Customizable dashboards give quick high-level overviews of every project, visual boards help organize tasks, and thanks to integrations with third-party applications such as Outlook, Zoom, Gmail, Google Drive, Dropbox, Excel you can continue working with all your existing tools within the platform. monday.com also offers dedicated solutions, such as monday dev and monday sales CRM, designed to answer the needs of specific industries and verticals.Starting Price: $39/month for 5 users -
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Zoho Desk
Zoho
Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.Starting Price: $12.00 per user per month -
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Bitrix24
Bitrix24
Replace a multitude of services and apps with a single ecosystem for your business to work in. Explore the tools of Bitrix24 Activity stream, group chat, calendars, workgroups and other collaboration tools at your disposal. Bitrix24 helps you plan and execute your projects on time every time. Available online and on-premise with open source code access. Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more. The world’s most popular free CRM by number of users (12 million companies and growing). Outstanding real time assistance tools that keep customers happy and coming back for your goods or services. Stunningly beautiful websites, landing pages and online stores that can be created by anyone without writing a single line of code. Free domain name and hosting is included. You can use the self-hosted version of Bitrix24 to run on your server.Starting Price: $ 49 per month -
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ZetesAthena
Zetes
In-store solution to improve your retail business By making a few simple changes you can significantly improve your store processes and on-shelf availability. Our in-store solution ZetesAthena allows you to manage key tasks and processes efficiently so your stores run more smoothly and your customers are happy. User-friendly in-store solution When you use ZetesAthena your store associates will be equipped with a mobile device that gives them real-time information and alerts. A full product inventory will be at workers’ fingertips so they don’t keep customers waiting and risk losing sales. This in-store solution helps with a variety tasks from goods receiving and inventory management right through to omni-channel order fulfillment. -
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Retail Task Management. Q-nomy’s Retail Task Management software is a central server solution that helps prioritize the sales efforts of roaming agents on the store floor, by assigning them tasks triggered by customer activity. The system also uses such triggers to manage and optimize the content of in-store media channels, such as digital signage and print, to enhance customer experience and personalize marketing campaigns. Benefits of Solution. Increase roaming agents' efficiency. Identify high-value prospects in the store. Increase sales by directing agents to valuable prospects and improving agents' effectiveness at the point of sale. Orchestrating processes across multiple information systems using task-management tools, streamlining workflow, enforcing business rules and ensuring unresolved cases are not forgotten.
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Cenmax Fluid
Cenmax
Get More Work Done, Easily! State-of-the-art tools that help you efficiently manage your leads, provide better support to your clients and manage your projects in a much better and efficient way. No more you need to pay for multiple software to get your work done. Cenmax Fluid can take charge of all! Solutions that every business want! No matter whether you’re starting up or have an established presence in your industry. We have solutions for all your needs, in a single package. Lead Management. Add leads, reminders, and keep following up your prospect. Get rid of manual-messy management & automate it instead. Invoicing System. Send eye-catchy invoices to your clients and let them pay for it online using PayPal, PayU or any aggregator of your choice. Expense Manager. Expenses happen everywhere. Keep a log of your enterprise’s expenses and let your staffs get reimbursed whenever needed. Customer Support Streamline your online support operations and keep everything on trackStarting Price: $84 per month -
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OpsCenter
Opterus Inc.
OpsCenter is an intuitive, multi modular, cloud solution designed specifically for retail to simply and effectively manage and execute store tasks and communications. Because it is a cloud solution, no software installation or maintenance is required and the system can be setup, configured and ready for use in a very short time. Opterus took an Operational slant to communications and task execution and designed the solution to be clean and easy to use with light administration to be maintained by business users. Through Opterus’ modular approach, OpsCenter solves the entire retail communications problem, not just pieces of it. Opterus has seen very strong user adoption at all levels of the retail organization. Upgrades are fast, free, and easy and custom work-flows can be created with no development effort required. -
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Taqtics
Peachy Technologies Private Limited
Built for Multi-store RETAIL & RESTAURANT brands - Taqtics is a comprehensive store-operations management platform that helps brands ensure consistent and compliant store operations. Key Benefits - • Digitize, Streamline, and Automate: Improve productivity and communication. • Consistent Customer Experiences: Ensure a consistent look, feel and service. • Effective Operations Management: Manage day-to-day operations across multiple stores. All-in-One Software Solution - • Task & Checklist Management • Digital Audits & Reports • Issue Ticketing • Visual Merchandising Execution • Training & Assessments • Asset Management • Attendance Tracking • Live Chat • Noticeboard By partnering with Taqtics, retail & restaurant brands gain visibility & control over their daily store operations, enabling them to make better decisions, streamline processes, improve productivity, and ensure consistent store operations. -
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WorkJam
WorkJam
ALIGN THE FRONTLINE. WorkJam is the leading Retail Task Management and Digital Workplace platform that built for the frontline. Trusted by iconic brands including Shell, Ulta Beauty, Couch Tard, Woolworths, TJX and more, WorkJam delivers all you need to align the frontline, and ensure your customers get the same experience location to location. Drive productivity, compliance, and retention with the one mobile app that delivers task management, location audits, communications, mobile learning, crowd staffing and more. Overcome language barriers. Save time and reduce miscommunication. WorkJam can automatically translate in-line communications into your employees’ preferred language. The WorkJam app is available in over 40 languages and countries. Retain customers & employees through an average 89% adoption rate and 410% Average ROI per a recent Forrester Report. -
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Vertask
Vertask
Vertask is an intuitive platform that streamlines task and team management, helping organizations achieve seamless collaboration and efficient workflows. With a user-friendly interface, real-time updates, and customizable features, Vertask adapts to your team’s unique needs. Whether handling complex projects or everyday tasks, Vertask ensures your team stays organized and productive. Key Features: Real-Time Collaboration: Stay synchronized with your team through instant updates and shared task views. Custom Workflows: Easily tailor Vertask to your team’s processes with drag-and-drop simplicity. Integrations: Connect with your favorite tools to streamline work and improve productivity. Experience effortless teamwork with Vertask.com.Starting Price: $6 per user per month -
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YOOBIC
YOOBIC
YOOBIC is an all-in-one digital workplace for frontline teams. Our mobile app gives business leaders and frontline retail teams the performance tools they need to work, learn and communicate - all in one place. With digitized task management, streamlined communications and mobile learning, YOOBIC drives operational excellence while drastically improving the frontline employee working experience. 300+ global brands including Roots, Boots, Burgerfi, Untuckit, Lancôme, Lacoste, Logitech, Peloton, Puma, Vans and Sanofi trust YOOBIC solutions to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve their customer experience. -
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todo.vu
Kitovu Pty Ltd
todo.vu combines task and project management with time tracking and billing to provide a flexible, all-in-one productivity tool for freelancers, consultants and teams. Managing any number of client tasks or in-house tasks is made simple. Users can capture tasks quickly, organize their workload visually, delegate, collaborate, and track any time spent on tasks – at any hourly rate. todo.vu integrates tasks with time tracking and billing so this time tracked on tasks converts into itemized billing reports quickly and easily, as todo.vu calculates time-cost totals in the background. See where every minute of your workday goes, track team and project progress, get paid properly for your time, and use real data to fine-tune the way you work. All of this leads to improved efficiency, profitability, and service transparency that exceeds client expectations. todo.vu is $9 per month per user, capped at $99 per month; every user after the eleventh user is free.Starting Price: $0/month -
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Allegra
Steinbeis
Allegra software provides classical project management with which you can plan and manage your projects classically, agile or mixed. supports the Scaled Agile Framework (SAFe). So you can use agile methods even in large projects. Agile with Scrum and Kanban is a premium scrum and kanban tool. Use backlogs, epics, user stories, sprints and burn charts as well as integration with Git, Gitlab and Eclipse for high productivity in software development. Allegra offers task management features in which you can organize all kinds of processes in workspaces. Wrokspaces and processes can be structured hierarchically to any depth, e.g. for postal number areas, product areas or departments. With task management software, you can automate workflows without having to program anything. Automatic answering of emails, resubmissions, escalations and approval procedures: the graphic workflow editor and the task engine make it easy for you to automate even complex tasks.Starting Price: €40 per month -
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ThinkOwl
ThinkOwl
ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl's arsenal of potent solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. It offers the perfect blend of service desk features, conversational or generative AI, and an omnichannel communication environment. Its workflow automation, AI technology, and software integration capabilities are a real treat for digital communication. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels.Starting Price: $0 -
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Sidequest
Sidequest
Sidequest combines the best of both worlds and brings the power of industry-grade issue management to your workplace. Send, receive and monitor your personal and team tasks. Always have a shared understanding about the status of tasks so you'll no longer need to wonder: Is it done? Is it still pending? Who is looking after it? What's the deadline? Use the power of native Slack threads to communicate right inside tasks, creating a shared task history and reducing ambiguity. Provide each Slack workspace member with a personal task inbox, and set up additional shared inboxes in channels – these are great for IT, HR, infrastructure and other internal helpdesks.Starting Price: $1.50 per user per month -
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MTeamZ
MTeamZ
MTeamZ is an integrated solution that serves as a marketplace and employee productivity suite. It provides a versatile platform for business communication through a sophisticated chat system, comprehensive Customer Relationship Management (CRM) capabilities, seamless online payment collection, and efficient task management functionalities.Starting Price: $99 per month -
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Pazo
Pazo
Execution takes a backseat when your team is constantly juggling between WhatsApp, Email, and other apps for checklists, tickets, approvals, documents and what not! With Pazo, your frontline teams neither need to use multiple apps nor need to be reminded about what needs to be done. Field managers fill the process checklist at the specified time from the specified location. No more paperwork! Design complex processes & allow field teams to engage with HQ teams from their app itself. Area managers keep track of the field managers & stores while on the move! Fully customizable command center dashboards for HQ leadership team & periodic review meetings. Move out of WhatsApp! Built-in chat capability. Talk individually or make groups of relevant personnel. Coaching is un-ending. Constantly coach your field teams on ops know-how & evaluate them. Truly put field operations on autopilot. Timely triggers & alerts to everyone when something is non-compliant. -
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Rake
Rake
Rake replaces LiveChat and similar website chat applications. Rake replaces Slack and similar work messaging applications. Rake is a connected, infinitely searchable chat and messaging platform. Rake is omnichannel first to help you connect everywhere with everyone. Studies show that live chat on your website improves lead conversion by up to 4x. Rake's customizable chat widgets for your websites and landing pages require a minimal javascript implementation and do not slow down web page-load or performance. Plugins are available for popular CMS and eCommerce platforms. View live visitors on your website, including visitor geo-location, duration of the current session, previous visits, pages viewed, current page viewing, and other useful statistics. Then, when the moment is just right, craft a custom invitation to chat.Starting Price: $4/month/user -
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Countersoft Gemini
CounterSoft
Gemini can provide a solution to any number of scenarios you have. With our unique project templates Gemini can adapt the user interface and speak your project's taxonomy. The workspace feature allows you to focus on the data that really matter. Gemini's Issue Tracking removes the need to micro-manage the processing of issues and communication around them. You control what information is captured, the workflow and notifications. Bugs are natural part of software development, Gemini Bug Tracking helps you track, manage and resolve them faster. Integrated Testing allows you to make sure that those bugs won't come back. SCRUM, Kanban or whatever agile methodology you use Gemini has it all. Powerful sprint progress reports allows you to make sure that you will not miss your due date and upset your customers. With Gemini your help desk function is fully integrated with the rest of your organization so that the management of problems is no longer a problem for you.Starting Price: $10 per user per month -
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Natural Insight
Natural Insight
Arm yourself with an easy-to-use, enterprise-class software that will help you scale and deliver perfect retail execution whether you have dozens of people in the field or several thousands. No development time, no on-premise installation. Our dedicated Professional Services team will assist you with configuration, on-boarding, and training so you can be up and running in just a few weeks. Take advantage of regular product updates at no additional cost so that you can bolster your execution efforts. Reduce dependencies between operations and IT. Focus your time on executing outstanding retail programs. Your dedicated account manager will be by your side to help you garner the most value from our software according to how your organization operates. -
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OMNITRACKER
OMNINET
OMNITRACKER is a powerful tool to adapt processes to your needs. The unique module and application concept as well as numerous out-of-the-box solutions make launching OMNITRACKER a snap. Easily and flexibly adapt the functionality to your needs, or define your own workflows. Benefit from the unlimited scalability of the multi-client capable OMNITRACKER. The attractive licensing model as well as easy maintenance and updating guarantee a fast return on investment. Our highly efficient, scalable and effective solution for IT service management (ITSM). It is based on the current ITIL standard and integrates other supporting processes. Supports you in all phases of the project and facilitates efficient planning and control considerably. You can easily combine it with our other applications. With our application for the complete sales process, you keep track of all sales projects – from lead generation to successful completion.Starting Price: $20000 one-time payment -
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Capacity
Capacity
Capacity is the world’s first Work Automation Platform, powered by artificial intelligence, that automates support for your customers and employees. The Capacity AI continuously learns from organizational knowledge and the interactions within your business to automate your helpdesk, processes, and decisions in real time. Key Benefits: Grow revenue with lower costs. Reduce the time and money spent answering repetitive questions with a new kind of helpdesk that enables you to escalate from tier-0 to tier-1 support with ease. Increase employee engagement. Employees are inundated with emails, phone calls, shoulder taps, and tickets. Empower your team with instant access to centralized knowledge, so your support team can focus on strategic goals and tasks that require higher-level thinking. Improve customer satisfaction. Customers have a lot of questions. Give your customers the experience they deserve with instant answers to their FAQs 24/7. -
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UseResponse
UseResponse
Highly customizable all-in-one Customer Support and Feedback Software available in SaaS and On-Premise. - Community Feedback Software Helps to collect, organize, manage incoming feedback and feature requests. Smart voting and the commenting system helps to get insights for creating product development roadmaps. -Help Desk with Ticketing Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports, and Kanban Boards. Smart system automation and notification rules allow to facilitate the workload on your support team and cut expenses. Insightful Reports and Analytics system help to estimate the efficiency of your support team and analyze your customers' experience. - Knowledge Base Software Improve customer self-service by organizing FAQs and documentation system around your products or services. Embed knowledge base widget on any page of your website, or in a Chatbot.Starting Price: $149.00/month/ 2 Agents -
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Quantumleap Retail Suite
Temalogic
The Quantumleap Retail Suite is an integrated collection of software tools used by retailers to perform strategic planning and analytics, and to improve operational efficiency. The tools can be used individually or in combination, and the functionality covers a wide range of areas of critical importance for leading retailers. The software is currently in use by leading Scandinavian retailers for workforce management, campaign- and assortment planning, strategic pricing, and mobility. -
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Agile CRM
Agile CRM
All-in-One CRM. Automate your sales, marketing, and service in one platform. Avoid data leaks and enable consistent messaging. Make the most of Agile's modern features & integrations, easy implementation and great support at an affordable price. Cloud based SaaS service that is mobile-ready, fast, and simple to use. Agile CRM gives you a range of prepackaged email marketing templates to give your business the visually appealing, professional look and feel it needs. Check out Agile’s email marketing template examples, then select the template you prefer, draft your message, and automate the send. You can also create custom templates—with no programming experience—that pull in your branding for added impact. Make the most of Agile's modern features & integrations, easy implementation and great support at an affordable price. Cloud-based SaaS service that is mobile-ready, fast, and simple to use.Starting Price: $8.99 per user per month -
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Paillor
Paillor
Paillor is a Gen-AI employee support and automation platform that consolidates the knowledge base, SaaS automation, and help desk functionalities into a single platform. It integrates all business systems in one place, enabling employees to easily find information and automate tasks, thus increasing productivity by simplifying work processes through Slack, Microsoft Teams, Google Chrome, or via its website. Paillor effectively handles a wide range of employee requests, including software requests, troubleshooting, password resetting, knowledge searching, employee onboarding, offboarding, and more. Leveraging advanced large language models (LLMs) and sophisticated machine learning algorithms, Paillor efficiently executes actions across the organization, ensuring tasks are completed swiftly and effectively. Sign up for your free account now—no credit card required and no trial period! -
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Opmetrix
Opmetrix
CRM, Sales and Merchandising anytime, anywhere! SAP Business One provides the master data, pricing and inventory levels to ensure your sales force is current and up to the minute, when meeting customers out in the field. Utilize a wide variety of features to execute instore tasks. Including sales transactions, in-store surveys, objectives and CRM information including photos and call notes. Using Opmetrix sales reps can boost their sales and access have all the important information at their fingertips. Utilizing Opmetrix dashboards, management gain insights on sales activities, customer visits and performance trends. Opmetrix utilizes GPS tracking and geo-fencing to provide live reporting and activity feeds. This gives management full understanding on exactly what’s happening in the business. -
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Foko Retail
Foko Retail
Foko Retail is a mobile-first task management and communication platform used by 60+ of the world’s leading retailers for store operations, visual merchandising and marketing, communication, and store audits. With native apps for Android, iOS, and Web, you can take Foko Retail anywhere, whether it’s on a mobile device or tablet in-store, or desktop at HQ. To learn more, visit fokoretail.com. -
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ExxpertApps
Calvi Systems
With a single integrated application you can manage contacts, companies, projects, opportunities, activities, documents, resources, mailings, landing pages, online registrations, surveys, online procurement, and much more. Your team will achieve higher levels of productivity by centralizing the information and files (but with selective access rights per user), by using specialized applications to do certain tasks (like mass mailings), and by easily coordinating projects with internal and external persons. Your company will be able to maintain the knowledge and experience inside by storing the key business processes in templates and by re-using this know-how in such a way that is continuously improved and updated. All your business data can be stored on our system adapting to your data model (number, type, and name of fields) without programming, just customizing the application with forms that you can create.Starting Price: $50 per month -
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BoldDesk
Syncfusion
BoldDesk enables organizations to respond to their customer's queries and problems quickly, efficiently, and in a personalized manner, resulting in increased levels of customer satisfaction. The automation features of BoldDesk can assist organizations in streamlining their ticketing procedures, saving time and enhancing productivity. BoldDesk’s team collaboration solutions allow team members to efficiently collaborate to tackle client concerns, resulting in better outcomes and faster resolution times. BoldDesk provides real-time dashboards and insights, allowing organizations to gain a better understanding of their support operations and identify trends, challenges, and chances for development. The ticketing and task management capabilities of BoldDesk help organizations to manage their support operations more efficiently, resulting in faster resolution times and cheaper costs.Starting Price: $12 -
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Mercaux
Mercaux
Offer superior customer experiences in-store and online, improve staff productivity, generate more sales and unlock the in-store data black box with Mercaux’s Omnichannel and Unified Commerce Solutions. Our Composable Architecture gives you the freedom to decide how you transform your stores, the flexibility to work with the systems of your choice, and the agility to do it quickly. Give your customers fluid, flexible and fast Checkout compared to legacy monolithic POS. Complete end-to-end platform, from Assisted Selling and Clienteling through to Remote Selling via WhatsApp and Universal Basket creation. In-store Self-Service Solutions with Basket Transfer & Checkout Capabilities, and Remote 121 Conversations directly with Store Associates. Customer Behaviour Data from First Touch, through to Basket Creation and Final Transaction, Sales Associate Activity and Product Funnel Interest. -
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GoDesk
GoDesk
GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rule and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right.Starting Price: £10/month/user -
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Sugester
Sugester
Sugester is a powerful and efficient helpdesk for your business. Stop losing customers due to long response times. Sugester helps you collect and sort through incoming messages, assign team members to deal with each question and monitor their resolution. Providing stellar customer support has never been so simple. Cut down on helpdesk costs by helping your customers help themselves. Sugester makes it easy to share how-to's, FAQs and solutions to common problems. Not every issue requires the involvement of your team. Publish help materials online to save money and provide a 24/7/365 support channel. A good helpdesk has to monitor customer communications across all channels. With Sugester no customer question will fall through the cracks again: everything is collected and presented to your team on a single, clean page.Starting Price: $9 per user per month -
39
BrandBuddy
Heera Software
BrandBuddy by Heera Software is a dedicated in-store promoter management platform built for brands that rely on strong in-store retail execution. The platform helps companies manage in-store promoters more efficiently, enhance store-level visibility, & maintain smoother execution across retail outlets. This in-store retail execution platform combines attendance tracking, task management, order capture, performance monitoring & more advanced features in 1 unified platform. The Heera in-store promoter app also serves as a complete operational engine, ensuring secure, reliable, & efficient execution of campaigns at the point of sale. It connects planning & field activity through geo-verified attendance, store-specific task execution, order punching, & combines attendance tracking, task management, order capture, performance monitoring, & more advanced features that serve as a complete operational engine, ensuring detailed promoter-level reporting through an intuitive mobile interface. -
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Movista
Movista
Movista’s smart retail execution software is transforming how work gets done in stores. We help improve the operations process, and workforce management, giving you visibility and clear communication with your teams… ensuring flawless in-store execution and performance. Movista brings together retail execution, collaboration and workforce management into a single platform. Accessible from anywhere you are, Movista bridges the gap between dispersed and centralized teams. Now, core functions such as scheduling, task management, and communications are handled seamlessly and intelligently. Allowing all work to flow easily and all teams to work efficiently. -
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UserEcho
UserEcho
Do you need targeted feedback? Our Forum lets you create a space for your customers to openly and productively interact with you and each other in an organized way. Our statistics show this will help you to increase customer engagement, collect insights, optimize your processes and enhance brand recognition. Keep track of customer conversations by converting them into tickets. Convert all incoming emails into tickets. Prioritize, categorize and assign them to the right people. Save your solutions, workarounds and best practices into your Treasure Box in order to be able to share knowledge and use for repetitive issues. Help your support team in reducing the time of response and in becoming more efficient. Every customer deserves your attention. Live Chat helps you to be in the right place at the right moment. Start a conversation and provide assistance, when people need you the most and let them be your loyal customers.Starting Price: $15 per month -
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Tervene
Tervene
Tervene supports organizations' daily operations control. Our connected worker platform empowers frontline teams and top management to reach operational excellence with stronger daily management, collaboration and problem-solving processes. Manufacturing and operation leaders such as Safran, Mars Wrigley, Lactalis, Siemens, Cascades and many SMBs digitized their management practices with our help: Gemba walks, daily checks, audits, inspections, operational meetings, digital procedures. Tools: - Knowledge Center (retain & share knowledge) ; - System Audit (conduct inspections) ; - Floor Toor/Gemba Walks (control operations) ; - Task Manager (get tasks done) ; - Meeting (run better meetings) ; - Improvement (manage improvement); - Dashboard (monitor management performance). -
43
Ocasta
Ocasta
Stop guessing. Start knowing. Ocasta is the frontline performance platform that turns daily uncertainty into confident action. For frontline teams in retail, hospitality, fitness, contact centres and more, Ocasta helps staff know what to do, how to do it, and when to act — without needing to ask a manager. Our customers see: • 98% engagement from their teams • $5,000 saved on every new hire • 72% fewer issues Whether you're rolling out a process change, embedding product knowledge or accessing a how-to guide mid-shift, Ocasta keeps your teams informed and ready. No more digging through outdated documents or waiting for help — the answers are always at hand. It’s there for site visits and inspections, coaching conversations, and getting new starters confident for day one. With real-time visibility into what’s working and what’s not, managers can track performance, spot gaps and act fast, before small issues become big problems. -
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Routine
Routine
Routine is a work operating system that helps individuals and teams organize and manage their work efficiently. Routine centralizes work (tasks, meetings, tickets, clients etc.) from third-party services (GitHub, Salesforce, HubSpot, Slack, Dropbox etc.) into a graph-based unified workspace allowing seamless cross-referencing, 360-degree overview, data enrichment and visualization. By integrating with existing tools, Routine connects and enriches fragmented information, allowing users to track projects, collaborate efficiently, and make better decisions without having to constantly switch between multiple apps. Its data-driven and local-first approach ensures the information remains accessible and performant even without cloud connectivity.Starting Price: $10/month -
45
Flowlu
Cloud22 LLC
A comprehensive, all-in-one solution for business management and team collaboration. Streamline your workflow and propel business growth to new heights. Experience seamless integration of powerful features: CRM: Effectively manage customer relationships through contact management, lead generation, and sales pipelines. Project & Task Management: Plan, organize, and monitor projects using intuitive tools like Kanban boards, Gantt charts, and real-time progress reports. Document Builder: Easily create professional quotes, invoices, proposals, and other essential documents. Financial Management: Keep track of revenue, expenses, and cash flow with insightful financial reports. Knowledge Base & Mind Maps: Build a centralized repository of company knowledge, FAQs, and training materials for easy access and reference. Client Portal: Offer clients secure access to project updates, invoices, documents, and communication channels for enhanced collaboration.Starting Price: $15 USD/mo -
46
Traction Retail
Traction on Demand
Retailers often operate with young, transient workforces, which can make creating a meaningful connection to their brand challenging. From communication and collaboration, to training and operations, make your front-line workers and managers feel welcome and supported with an engaging online community complete with everything they need to do their best work. Traction Retail is a customizable solution built on the Salesforce platform that connects retailers and their transient workforce. With a focus on performance, self-enablement and communication, Traction Retail promotes exceptional customer experience across all employees, banners and stores. Improve communications and unite operations across stores. Foster connections between headquarters, key stakeholders and sales associates. Simplify scheduling, task management and training with automated and easy to use tools for both store managers and head office. -
47
DeskXpand
DeskXpand
DeskXpand is a full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience. DeskXpand is everything you need to have effective communication between you and your customers. At DeskXpand, we strive to provide cost-effective, functional software solutions and, above all, useful with great user experience. Our goal is to continue to enhance our design and overall product performance. We aspire to provide an innovative tool that evolves in response to our customers’ requirements. DeskXpand also assists in the collection and analysis of customer data and analytics to get useful insights and assess methods for designing better customer experiences. Based on prior customer behaviors, analytics may help you anticipate the behavior of potential clients. DeskXpand helpdesk software statistics give you a comprehensive picture of your support performance.Starting Price: $14 per user per month -
48
OfficeAmp
Harmonize
It's so easy to create an issue. OfficeAmp simply let's you log your issue anytime anywhere. OfficeAmp automatically assigns the issue to the right person and keeps you posted on your issue’s progress untill it is resolved. Employees have a request but don't know whom to ask. OfficeAmp is the hub for making any requests they have. Keep up with all your needs in in Slack or Teams itself. Get notified of all raised tickets anytime, anywhere. Define rules to route issues to different people, load balance work across your team, run reports, track metrics. All issues are categorized and prioritized, so you are always working on what is most important. OfficeAmp is damn easy to train and setup. Just feed the questions within the beautiful dashboard and see OA become a beast of an assistant.Starting Price: $1 per user per month -
49
Replyco
Replyco
Take Control of Your Inbox. Overwhelmed by customer emails? Centralize your inbox and improve response rates across eBay, Amazon, Shopify and more. Grow Your eCommerce Business with Lightning Fast Replies. The magic formula for increased sales? Happy buyers + 5-star feedback = Improved marketplace relationships. Organize. Everything you need to centralize and organize customer emails across marketplaces and stores. Automate. Reduce workload with automated organization, auto-responders, auto-assign & SLA priority settings. Chat Communicate. Respond to messages quickly and efficiently with email templates and access to order information. Reporting. Monitor performance to fine tune your customer support strategy for stores and teams. Returns / Refunds. Process Returns and Refunds for your eBay stores directly from Replyco. Support Multi-Channel Support Integrates directly with eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail and more.Starting Price: $33 per month -
50
Re:amaze
Reamaze
Build stronger relationships with your customers with Re:amaze. As a reliable web-based helpdesk, Re:amaze helps businesses support and engage their customers through a variety of communications channels Built for high-scalability, Re:amaze delivers a robust set of features that include chat and email as well as integrations for social media and mobile. Other key functionalities offered by Re:amaze include automated workflows, conversation permalinks, shared inboxes, public help sites, reporting, FAQ, and satisfaction surveys.Starting Price: $20.00/month/user
