Audience
Mid-market and Enterprise, along with SMBs that are scaling rapidly and looking for a solution to grow as they grow.
About Wix Answers
Wix Answers is the industry’s first unified customer support platform. With all support channels built into a single platform, agents are more efficient and teams can gain deeper insights into their operations. Wix Answers uses a centralized, AI-powered approach to knowledge management that makes customers self-reliant, agents more effective, and organizations run more smoothly.
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Pricing
Starting Price:
$80/month/per user
Pricing Details:
$80/month per user. Unlimited package includes all support channels in one platform.
Free Trial:
Free Trial available.
Integrations
Company Information
WixAnswers.com
Founded: 2018
Israel
www.wixanswers.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
Wix Answers Frequently Asked Questions
Wix Answers Product Features
CRM
Call Logging
Internal Chat Integration
Social Media Integration
Task Management
Calendar/Reminder System
Document Storage
Email Marketing
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Territory Management
Complaint Management
Case Management
Complaint Classification
Customer Complaint Tracking
Feedback Management
Issue Tracking
Routing
Self Service Portal
Corrective Actions (CAPA)
Forms Management
Quality Assurance Management
Social Media Monitoring
Survey Management
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Service
Alerts / Escalation
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Appointment Management
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Community Forums
Document Storage
Email Integration
IT Asset Management
Multiple Brands / Products
Network Monitoring
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Knowledge Base
Recurring Issues
Task Management
Issue Auditing
Issue Scheduling
Project Management
Scheduling
Knowledge Management
Cataloging / Categorization
Collaboration
Content Management
Full Text Search
Knowledge Base Management
Self Service Portal
Artificial Intelligence (AI)
Decision Tree
Discussion Boards
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Third Party Integration
Transfers / Routing
Screen Sharing
Website Visitor Tracking
Service Desk
Incident Management
Knowledge Base
SLA Management
Self Service Portal
CMDB
Change Management
IT Asset Management
Mobile Access
Procurement Management
Remote Control
Wix Answers Verified User Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"A complete customer support solution" Posted 2020-07-25
Pros: - Wix Answers has everything from FAQ design to call center ticketing. You will not have to look for another service.
Cons: - Can be too pricey for individual business owners with not much feature requirement.
Overall: If you are facing trouble with customer support and cannot outsource the process, Wix Answers makes it really easy for you.
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