Audience
Mid-market and Enterprise, along with SMBs that are scaling rapidly and looking for a solution to grow as they grow.
About Wix Answers
Wix Answers is the industry’s first unified customer support platform. With all support channels built into a single platform, agents are more efficient and teams can gain deeper insights into their operations. Wix Answers uses a centralized, AI-powered approach to knowledge management that makes customers self-reliant, agents more effective, and organizations run more smoothly.
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Pricing
Starting Price:
$80/month/per user
Pricing Details:
$80/month per user. Unlimited package includes all support channels in one platform.
Free Trial:
Free Trial available.
Integrations
Company Information
WixAnswers.com
Founded: 2018
Israel
www.wixanswers.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
Wix Answers Frequently Asked Questions
Q: What kinds of users and organization types does Wix Answers work with?
Wix Answers works with these users and organization types: Mid Size Business, Small Business, Enterprise, Nonprofit, Government, and Startup.
Q: What languages does Wix Answers support in their product?
Wix Answers supports these languages: Chinese (Mandarin), Danish, Dutch, English, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, and Swedish.
Q: What kind of support options does Wix Answers offer?
Wix Answers offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does Wix Answers integrate with?
Wix Answers integrates with: Crowdin, Easyflow, EvaluAgent, HelpShelf, HubSpot CRM, HubSpot Customer Platform, Jira Work Management, Jira, Kleene, Klaus, Salesforce, Slack, enabley, Unbabel, Wix Logo Maker, and Zapier.
Q: What type of training does Wix Answers provide?
Wix Answers provides training in the form of documentation, live online, webinars, and in person.
Q: Does Wix Answers offer a free trial?
Yes, Wix Answers offers a free trial.
Q: How much does Wix Answers cost?
Pricing for Wix Answers starts at $80/month/per user.
Q: What pricing for support is available for Wix Answers?
Wix Answers offers support included with purchase.
Q: What pricing for training is available for Wix Answers?
Wix Answers offers training included with purchase.
Wix Answers Product Features
CRM
Call Logging
Supported
Internal Chat Integration
Supported
Social Media Integration
Supported
Task Management
Supported
Calendar/Reminder System
Not Supported
Document Storage
Not Supported
Email Marketing
Not Supported
Lead Scoring
Not Supported
Marketing Automation Integration
Not Supported
Mobile Access
Not Supported
Quotes / Proposals
Not Supported
Segmentation
Not Supported
Territory Management
Not Supported
Complaint Management
Case Management
Supported
Complaint Classification
Supported
Customer Complaint Tracking
Supported
Feedback Management
Supported
Issue Tracking
Supported
Routing
Supported
Self Service Portal
Supported
Corrective Actions (CAPA)
Not Supported
Forms Management
Not Supported
Quality Assurance Management
Not Supported
Social Media Monitoring
Not Supported
Survey Management
Not Supported
Customer Experience
Action Management
Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Not Supported
Survey Management
Not Supported
Text Analysis
Not Supported
Trend Analysis
Not Supported
Customer Satisfaction
360 Degree Feedback
Supported
Analytics
Supported
Call Reporting
Supported
Complaint Monitoring
Supported
Feedback Collection
Supported
Survey Management
Not Supported
Customer Service
Alerts / Escalation
Supported
Call Center Management
Supported
Email Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Supported
Self Service Portal
Supported
Social Media Integration
Supported
Surveys & Feedback
Supported
Virtual Assistant
Supported
Workflow Management
Supported
Appointment Management
Not Supported
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Community Forums
Not Supported
Document Storage
Not Supported
Email Integration
Not Supported
IT Asset Management
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Issue Tracking
Assignment Management
Supported
Dashboard
Supported
Escalation Management
Supported
Knowledge Base
Supported
Recurring Issues
Supported
Task Management
Supported
Issue Auditing
Not Supported
Issue Scheduling
Not Supported
Project Management
Not Supported
Scheduling
Not Supported
Knowledge Management
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
Artificial Intelligence (AI)
Not Supported
Decision Tree
Not Supported
Discussion Boards
Not Supported
Live Chat
Canned Responses
Supported
Customizable Branding
Supported
Geo Targeting
Supported
Offline Form
Supported
Proactive Chat
Supported
Third Party Integration
Supported
Transfers / Routing
Supported
Screen Sharing
Not Supported
Website Visitor Tracking
Not Supported
Service Desk
Incident Management
Supported
Knowledge Base
Supported
SLA Management
Supported
Self Service Portal
Supported
CMDB
Not Supported
Change Management
Not Supported
IT Asset Management
Not Supported
Mobile Access
Not Supported
Procurement Management
Not Supported
Remote Control
Not Supported
Wix Answers Verified User Reviews
Write a Review-
Probability You Would Recommend? 9 out of 10
"A complete customer support solution" 5 out of 5 stars Posted 2020-07-25
Pros: - Wix Answers has everything from FAQ design to call center ticketing. You will not have to look for another service.
Cons: - Can be too pricey for individual business owners with not much feature requirement.
Overall: If you are facing trouble with customer support and cannot outsource the process, Wix Answers makes it really easy for you.
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