Audience
Teams looking for a customer service solution to resolve issues quickly and proactively
About ServiceNow Customer Service Management
Great service means more than just engaging your customers. Connect customer service with other teams to resolve issues quickly and proactively. Elevate your customer service from request to resolution. Automate requests, proactively address issues, and deliver effortless experiences. Transform operations and empower employees to address customer needs quickly and proactively. Solve issues by connecting the entire organization. Automate processes from the front office to the back. Intelligently route cases to the best employee and gain visibility into the full case lifecycle. Monitor services to identify problems and notify impacted customers. Fix issues faster by analyzing workflow trends to increase automation and efficiency. Automate common customer requests, provide answers with an AI-powered chatbot, and embed self-service on any website. Capabilities that scale with your business.
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Integrations
Company Information
ServiceNow
Founded: 2004
United States
www.servicenow.com/products/customer-service-management.html
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
24/7 Live Support
Online
ServiceNow Customer Service Management Frequently Asked Questions
Q: What kinds of users and organization types does ServiceNow Customer Service Management work with?
ServiceNow Customer Service Management works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does ServiceNow Customer Service Management support in their product?
ServiceNow Customer Service Management supports these languages: English.
Q: What kind of support options does ServiceNow Customer Service Management offer?
ServiceNow Customer Service Management offers support via 24/7 live support and online.
Q: What other applications or services does ServiceNow Customer Service Management integrate with?
ServiceNow Customer Service Management integrates with: Robin by Atera, 3CLogic, COZYROC SSIS+ Suite, Exigence, Five9, RadiantOne, and ScreenMeet.
Q: Does ServiceNow Customer Service Management have a mobile app?
Yes, ServiceNow Customer Service Management has a mobile app for iPhone, Android, and iPad.
Q: What type of training does ServiceNow Customer Service Management provide?
ServiceNow Customer Service Management provides training in the form of documentation, live online, webinars, and in person.
