Hiver
Hiver is a Gmail-centric customer service solution that helps teams across the organization collaborate on shared inboxes like services@, orders@, support@.
It’s the most frictionless, natural way for teams to handle customer email communication as it works right inside Gmail. It helps customer-facing teams collaborate better and make sure all queries are answered on time, by the right people.
Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, Lonely Planet, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver.
Learn more about Hiver
Supportbench
4.9 out of 5 stars
(47 Ratings)
Supportbench is a powerful customer service management tool that helps you deliver exceptional customer support. We are razor focused in helping teams that have to support other businesses (B2B) in helping to manage all of the complexities that arise when supporting these high volume environments.
Supportbench provides enterprise-level tools that allow mid-sized businesses to help retain more customers, automate more, while saving costs.
Features include customizable surveys including NPS and CSAT, seamless integrations to CRMs like Salesforce, real time analytics, built in scheduling tools, knowledge base, support ticketing system, agent and team scorecards, customer success health scoring, adaptive response times and much more.
Our reviews SAY IT ALL ..🎤.
Learn more about Supportbench
Freshdesk
4.6 out of 5 stars
(32 Ratings)
Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve complaints. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.
Learn more about Freshdesk
Noodle
5.0 out of 5 stars
(2 Ratings)
Noodle is the all-in-one enterprise platform that removes the stress of working across emails, file servers, task managers, spreadsheets, chats, meetings, etc.
Teams that use their Noodle communicate better and are more productive. Your people will see where everything is, understand what everyone is working on, all while improving the company culture.
Features
Cloud or On-Premise Options
Fully Customizable Design
Build Sites in Minutes
Regularly Updated With New Features
Flexible Password Controls
Drag and Drop Features/Post
Track Views of Content
Unlimited Colors/Skins
Create Polls/Surveys
Sync with Active Directory
11 Supported Languages
Built In Block Text Editor
Follow Co-Worker’s Statuses
Create Custom Workflows
Embed Video and Photos
Easily Archive Content
Video Conferencing
Build E-Forms and Reports
Merge Multiple Calendars
Optimized For Speed
All Applications Included
View Personal User Statistics
Personal Digital Workspace
Etc
Learn more about Noodle