Audience

Companies that want a better knowledge base for their support agents

About Zendesk Guide

Knowledge is power. Using it is powerful.

Support teams know the most about customer issues — and the best way to solve them. That’s why a knowledge base is a crucial part of any company’s customer experience strategy. It organizes frequently asked questions, product details, policies, and more, and empowers customers and agents with that information. Integrated seamlessly with Zendesk Support, Zendesk Guide is a smart knowledge base. It’s built to help you and your team continuously improve your content, keep it up to date, and serve it to customers before you can say “FAQ.”

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Pricing

Starting Price:
$15 per agent per month
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 4.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 4.0 / 5
More Reviews Write a Review

Company Information

Zendesk
Founded: 2007
United States
www.zendesk.com/guide/

Videos and Screen Captures

Play Video Zendesk Guide Screenshot 1 Zendesk Guide Screenshot 2
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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Online

Zendesk Guide Frequently Asked Questions

Q: What kinds of users and organization types does Zendesk Guide work with?
Q: What languages does Zendesk Guide support in their product?
Q: What kind of support options does Zendesk Guide offer?
Q: What other applications or services does Zendesk Guide integrate with?
Q: What type of training does Zendesk Guide provide?
Q: Does Zendesk Guide offer a free trial?
Q: How much does Zendesk Guide cost?

Zendesk Guide Product Features

Help Desk

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
IT Asset Management Supported
Incident Management Supported
Interaction Tracking Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Knowledge Management

Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported
Artificial Intelligence (AI) Not Supported

Zendesk Guide Verified User Reviews

Write a Review
  • Shruti K.
    SMM Manager
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Relevant and Effortless Software"

    Posted 2020-07-13

    Pros: Zendesk Guide helps our team continuously to improve the content. It organizes policies, frequently asked questions, product details and more. Answer bot does a perfect job. Built in resources helps agent in solving tickets faster. Google analytics. Multiple help center. Automated replies. Easy to use. Secure and reliable.

    Cons: Great tool with smart knowledge base. Easy to use. No dislikes.

    Overall: Smart knowledge base. Some main features are customisable themes, customised self service, controls access, creates article with photos and archived content. It keeps our content updated. Helps in improving agent efficiency. Quickly customize knowledge base.

    Read More...
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