Audience
Companies that want a better knowledge base for their support agents
About Zendesk Guide
Knowledge is power. Using it is powerful.
Support teams know the most about customer issues — and the best way to solve them. That’s why a knowledge base is a crucial part of any company’s customer experience strategy. It organizes frequently asked questions, product details, policies, and more, and empowers customers and agents with that information. Integrated seamlessly with Zendesk Support, Zendesk Guide is a smart knowledge base. It’s built to help you and your team continuously improve your content, keep it up to date, and serve it to customers before you can say “FAQ.”
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Pricing
Starting Price:
$15 per agent per month
Free Trial:
Free Trial available.
Integrations
Company Information
Zendesk
Founded: 2007
United States
www.zendesk.com/guide/
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Online
Zendesk Guide Frequently Asked Questions
Q: What kinds of users and organization types does Zendesk Guide work with?
Zendesk Guide works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Zendesk Guide support in their product?
Zendesk Guide supports these languages: English.
Q: What kind of support options does Zendesk Guide offer?
Zendesk Guide offers support via online.
Q: What other applications or services does Zendesk Guide integrate with?
Zendesk Guide integrates with: Zendesk Sell, Campaign Monitor, Crowdin, Happeo, Lokalise, Mailchimp, Okta, Pendo, Quaeris, Slack, Sunshine Conversations, Squelch, Strategy Overview, Truto, Zapier, Zendesk Chat, Zendesk Connect, Zendesk Explore, Zendesk Gather, Zendesk Sunshine, Zendesk Talk, and Zendesk.
Q: What type of training does Zendesk Guide provide?
Zendesk Guide provides training in the form of documentation.
Q: Does Zendesk Guide offer a free trial?
Yes, Zendesk Guide offers a free trial.
Q: How much does Zendesk Guide cost?
Pricing for Zendesk Guide starts at $15 per agent per month.
Zendesk Guide Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Knowledge Management
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Supported
Decision Tree
Supported
Discussion Boards
Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
Artificial Intelligence (AI)
Not Supported
Zendesk Guide Verified User Reviews
Write a Review-
Probability You Would Recommend? 8 out of 10
"Relevant and Effortless Software" 4 out of 5 stars Posted 2020-07-13
Pros: Zendesk Guide helps our team continuously to improve the content. It organizes policies, frequently asked questions, product details and more. Answer bot does a perfect job. Built in resources helps agent in solving tickets faster. Google analytics. Multiple help center. Automated replies. Easy to use. Secure and reliable.
Cons: Great tool with smart knowledge base. Easy to use. No dislikes.
Overall: Smart knowledge base. Some main features are customisable themes, customised self service, controls access, creates article with photos and archived content. It keeps our content updated. Helps in improving agent efficiency. Quickly customize knowledge base.
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