Alternatives to Smart IVR
Compare Smart IVR alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Smart IVR in 2026. Compare features, ratings, user reviews, pricing, and more from Smart IVR competitors and alternatives in order to make an informed decision for your business.
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Phonexa
Phonexa
Phonexa is an enterprise-grade tracking and distribution platform for calls, leads, fraud, and compliance, in addition to a fully integrated stack of tools that enable marketers to track and optimize performance. At the core of the Phonexa ecosystem are LMS Sync for intelligent lead management and lead distribution, and Call Logic for advanced call tracking, routing, AI Call Agents, and pay-per-call campaigns, each enhanced by automation and real-time analytics. With a global presence, Phonexa supports clients across diverse industries, including insurance, financial services, home services, and beyond. -
2
DialedIn
DialedIn
DialedIn is a modern call center software designed to transform customer interactions and streamline your operations, helping teams achieve more daily. By automating and optimizing key workflows across inbound, outbound, and blended environments, DialedIn helps you boost agent productivity and deliver better outcomes across every call. Key features include: • Fast Setup & Deployment • User-Friendly Interface • Advanced Predictive, Preview & Progressive Dialing • Smart Call Routing • No-Code Integrations • Comprehensive Reports • Real-Time Analytics • Security & Compliance • Scalable Architecture • Spam Mitigation With Our Patented CleanCallerID™ Technology • Exceptional 24/7 U.S.-Based Support • Flexible Pricing Options Choose a package that fits your team and budget. At our core, DialedIn is passionate about providing exceptional customer service. That’s why we are constantly innovating and improving our solutions to ensure that our clients are always ahead. -
3
CallTrackingMetrics
CallTrackingMetrics
CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats. Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality. -
4
DialerAI
Star2Billing S.L. (ESB65173742)
Our autodialer software are used for automating sales calls, payment collections, appointment reminders, phone polling and market research. It can also be used for mass emergency voice broadcasting. The system is ideal for Telcos and companies selling callcenter services as it is multi-tenant with billing and white-labeled while being economical to run as you choose your own Voice Provider. Our autodialer software can massively increase productivity by dropping busy, unanswered and disconnected line, passing calls answered by real people back to your agents, and leaving messages on answering machines. -
5
MightyCall
MightyCall
MightyCall is a flexible & scalable cloud-based call center solution designed specifically for small & mid-sized businesses. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and outbound calls and increase your team’s productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.Starting Price: $20 per month per user -
6
Zadarma
Zadarma
Powerful Cloud Telephony for Global Businesses Zadarma offers a feature-rich VoIP platform designed for businesses that want flexibility, scalability, and professional communication without high costs. Set up your cloud PBX in minutes, manage international teams, and serve customers worldwide — all from a single interface. Key features: - Virtual phone numbers in 110+ countries - Free cloud PBX with IVR, call routing, and analytics - Integration with CRMs: HubSpot, Zoho, Bitrix24, and more - AI Voice Agent and AI-speech recognition and analytics - Apps for desktop, mobile, and browser-based calling - AI-powered voice agents and call tracking - Full control via web interface and API Ideal for remote teams, support centers, and growing companies looking to modernize their phone systems.Starting Price: $2/month -
7
Infobip
Infobip
Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is the #1 choice of some of the world's biggest companies to scale their customer communications. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience, all in a fast, secure and reliable way. With Infobip, you can achieve deeper customer engagement across the widest selection of local and global channels, including: SMS MMS RCS Live Chat WhatsApp Business Apple Messages for Business Facebook Messenger Instagram Business Telegram Viber Voice / VOIP Video Email -
8
uContact
net2phone
Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow DesignerStarting Price: $59.99/month/user -
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Kixie PowerCall & SMS
Kixie
Kixie is a revenue engagement platform that helps teams connect faster, sell smarter, and scale efficiently with AI-driven automation and seamless CRM integration. ✔️ Outbound Sales: Increase connection rates by up to 400% with AI-powered Local Presence Dialing, Multi-Line PowerDialer, and Spam Risk Reduction. ✔️ Marketing: Automate calls and texts for instant follow-ups and personalized, scalable outreach. ✔️ Inbound Sales & CS: Streamline workflows with CRM-based call routing, shared SMS inboxes, and automated responses. ✔️ RevOps & Leadership: Optimize team performance with AI-powered call insights, live coaching, and real-time analytics. 🚀 Boost productivity and revenue with Kixie. Visit our website to get started for free today, no credit card required! -
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XCastLabs
XCastLabs
The First and Still the Best in VoIP Communication! Our proprietary technology has been providing telecom services for over 20 years. XCast’s broad suite of products—Hosted IP-PBX, SIP Trunking, Carrier Services and Call Center Solutions—are available directly from XCastLabs or through our white label Resellers, our agent partners, carriers or call centers. XCast exceptional service, rates, and products meet the FCC standards for STIR/SHAKEN network compliance. XCast’s Hosted PBX solution is delivered over the Internet to any of your connected devices. Promotional plans start as low as $9.95 per month and include FREE Outbound minutes and a FREE Yealink Business Phone per extension. Sip Trunk Plans begin at $4.95 w/unlimited inbound minutes and free installation. Our Automatic Call Distribution (ACD) system has full reporting, automated customer callback, custom prompts, music on-hold, call recording, call monitoring (with whisper and barge-in), call transfer and more!Starting Price: $4.95/month -
11
Genesys Cloud CX
Genesys
Genesys Cloud CX is a comprehensive, cloud-based contact center solution designed to deliver exceptional customer experiences across various communication channels. Built with scalability and flexibility in mind, it integrates voice, chat, email, social media, and messaging platforms into a unified interface. The platform leverages advanced AI and analytics to provide real-time insights, automate routine tasks, and personalize interactions, ensuring efficient and effective customer engagement. With its robust workforce management tools, businesses can optimize staffing and performance while maintaining high service standards. Genesys Cloud CX is designed for seamless deployment and adaptability, making it an ideal solution for organizations of all sizes looking to enhance their customer service capabilities.Starting Price: $75 per user per month -
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Call Center Studio
Call Center Studio
Elevate your customer service with AI powered contact center software. Call Center Studio contact center cloud software provides a range of capabilities to help businesses manage their inbound and outbound contact center operations. In terms of inbound calls, the software typically includes features such as automatic call distribution, interactive voice response, and call routing to ensure that calls are directed to the appropriate agent or team. The software often includes predictive, preview, and progressive dialing for outbound calls to help agents efficiently reach out to customers. Call Center Studio offers real-time monitoring and analytics to help managers track performance in one screen. If you are frustrated with the high cost, complexity and difficulty of the conventional systems, our cloud based software is just perfect for you! Meet our user-friendly product! 💰 Pay-as-you-go ✔️ No hardware. No software. No maintenance 👨💻 Easy to use 🔗Smooth integration -
13
IVM
NCH Software
IVM is a telephone answering machine, voicemail, phone attendant and interactive voice response (IVR) program for Windows computers with voice modems or professional telephony line devices. Just run the install file and IVM will be ready to answer calls. But you can also create a sophisticated telephone interactive response system. You will find many exciting ways to use IVM to provide information, serve your customers and save time.Starting Price: $49.99/one-time -
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Aizan
Aizan
We empower legacy Carriers by automating their provisioning and back-office systems and enhancing their ability to compete with Carrier 2.0 companies. Our Aim suite of solutions allows Enterprise customers to drive customer experience including SMS Marketing and the leading on-hold messaging service. We have built ourselves a reputation for outstanding support and innovative problem solving. We only use carrier-grade, Class 5 telecommunications networks to ensure your data is routed by reputable service partners. We specialize in creating sophisticated IVR solutions that are cloud-based, secure and highly scalable. Search, Reserve, Activate, Port-in and Port-out local numbers almost anywhere in the U.S. and Canada. We create cloud-based voice and messaging solutions for companies that normally see integration of these types of platforms as out of reach. -
15
Livecom
Livecom
Unique and flexible Value Added Service solutions which enable our customers the control to create, manage, and scale the innovative services they want and need to deliver. Our omnichannel contact solution enables enterprises to improve their customer experience by tracking customer interactions and facilitating more effective communications. Customer intimacy You come first, we offer solutions and guide you every step. Rapid implementation methodology Our consultants help and guide you in a fast and efficient way. Carrier-grade, mid-market pricing Highly customizable and robust solutions at mid-market rates. On-premise, private cloud, public cloud, or hybrid deployments With Livecom you can choose where you want to deploy. GDPR compliant We also have our own cloud hosting in the Netherlands. Fully web-based, including a graphical flow builder for easy & fast creation of dialogues. Telecom solution which increases calls completion, revenue, and customer satisfaction. -
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Versa SASE
Versa Networks
Versa SASE integrates a comprehensive set of services through VOS™ delivering security, networking, SD-WAN, and analytics. Built to run in the most complex environments, Versa SASE provides the flexibility and elasticity for simple, scalable, and secure deployments. Versa SASE integrates security, networking, SD-WAN, and analytics within a single software operating system delivered via the cloud, on-premises, or as a blended combination of both. Versa SASE delivers secure, scalable, and reliable enterprise-wide networking and security while increasing multi-cloud application performance and dramatically driving down costs. Versa SASE is built as a complete integration of best-of-breed security, advanced networking, industry-leading SD-WAN, genuine multi-tenancy, and sophisticated analytics in a single Enterprise-class carrier-grade operating system (VOS™) that operates at exceptional scale. Learn more about the technology of Secure Access Service Edge. -
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iCallify
iCallify
iCallify is an intelligent, multi-tenant contact center software built to streamline business communications and enhance customer engagement through AI-powered automation. The platform supports inbound, outbound, and blended operations with features like predictive, power, preview, and auto dialers, IVR, voice broadcasting, WhatsApp integration, WhatsApp Business Calling, click-to-call, real-time dashboards, advanced call routing, and a Movable Dialer for flexible agent workflows. Designed for scalability, iCallify improves efficiency, boosts conversions, and delivers personalized experiences. It offers multi-channel communication, advanced reporting, supervisor controls (monitor, whisper, barge), Theme Customization for brand alignment, TCPA Compliance for secure outreach, and seamless CRM and third-party integrations.Starting Price: $10 /user/month -
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Klearcom
Klearcom
Klearcom is a cloud-based, AI-powered global voice and IVR testing platform that lets enterprises validate and monitor their phone numbers, toll-free lines, interactive voice response systems, and overall call-path reliability across more than 100 countries and over 330 telecom carriers worldwide. Rather than relying on manual test calls, Klearcom simulates real customer call flows, including fixed-line and mobile networks, to discover where routing errors, voice-quality issues, IVR misconfigurations, or downtime might occur. Its solution suite includes automated end-to-end IVR discovery and mapping, regression testing, toll-free number checks, voice-quality assessments, end-agent-reachability tests, fax-line testing, and global caller simulations, all without requiring any installation or changes to a company’s existing infrastructure. It supports multilingual and multi-dialect IVRs, transcribing and evaluating interactive voice menus in 40+ languages. -
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Kaleyra
Kaleyra
Transactional messages, OTPs, promotions: all delivered timely and safely to your customers’ mobile phones. IVR, Click-to-Call, call forwarding, call recording, and call masking features for any app, platform, or website. Conversate with your customers on the most widely-used instant messaging app, and send media attachments. Automate your customer engagement flows with AI-based chatbots for scalable customer interactions. Design multi-channel communication flows with our easy drag-and-drop visual editor. Or use our pre-defined templates. You likely won’t need our support team, but we’re right here if you do. We offer enterprise-grade security to customers in highly-regulated sectors. Our technology allows growing any communication channel, without limits. Automate your customer engagement flows with AI-based chatbots for scalable customer interactions.Starting Price: $ 0.004 per SMS -
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InterCloud9 Voice Messaging and IVR
InterCloud9
InterCloud9's Voice Messaging and IVR Software is a cloud based automated voice messaging and webphone solution with an integrated CRM. Our auto dialer will deliver your pre recorded message to one, hundreds or even thousands of contacts at once while also offering you the ability to make individual calls through an integrated webphone. Send your Text to Speech or Pre-Recorded message without human deviations or mistakes, guaranteeing you the perfect delivered message each and every time. Users have full control to deploy on demand or pre-scheduled calling campaigns individually or simultaneously it's all up to you. Because our automated voice messaging system is cloud based there is no software to download or phone lines required and is fully functional anywhere with an internet connection. You're in full control with a dedicated phone number and web phone to send or receive calls and texts on.Starting Price: $45.00 -
21
FusionPBX
FusionPBX
FusionPBX can be used as a highly available single or domain-based multi-tenant PBX, carrier-grade switch, call center server, fax server, voip server, voicemail server, conference server, voice application server, appliance framework and more. FreeSWITCH™ is a highly scalable, multi-threaded, multi-platform communication platform. It provides unlimited extensions, voicemail-to-email, music on hold, call parking, call center, call queues, phone provisioning and many other features. It provides the functionality your business needs and brings corporate-level phone system features to small, medium and large businesses. A large amount of time has been used to fix bugs and tighten security and improve the code. There is also progress being made on the future release. We have made a good amount of progress and the master branch is far ahead of the current release in many ways. We are working diligently to finish the last changes that we feel are needed for this coming release.Starting Price: $100 per month -
22
wolkvox
Microsyslabs
wolkvox is a cloud-based call center management software that helps businesses streamline communications across numerous web chat applications and social media channels such as Telegram, WhatsApp, Line, Twitter, Facebook, and Instagram. Organizations can manage interactions using video calls, landline, mobile devices, SMS, email and more. wolkvox enables enterprises to create and monitor multiple customer categories, record and analyze client interactions and generate reports to track the performance of campaigns and agents. It offers a variety of features including a drag-and-drop interface, simultaneous calling, Artificial Intelligence (AI)-enabled speech analytics, gamification, and more. Additionally, administrators can use the predictive dialer to establish custom rules for virtual agents, call routing and messages and design templates for email and SMS campaigns. wolkvox supports integration with various third-party ERP, business intelligence, CRM, and information systems. -
23
Ytel
Ytel
Predicatively dial your contacts and automatically leave voicemails, emails, and text messages - with no special equipment. Ytel is a cloud-based integrated marketing suite solution. Ytel Contact Center assists SMB call centers and businesses in managing multi-channel communications. Ytel features include auto-dialing, call distribution, voice response, and a scripting module. With Ytel, users can gain access to real-time agent reporting for metrics on call performance and lengths. Ytel is also accessible via iOS and Android devices. Develop new communications functionality in any language and get to production faster. Trust in a platform designed for product development with high uptime and high capacity for SMS and voice channels, with the bandwidth to send and receive volume at scale from a single API. Your business has its core competencies - now you need to augment and centralize customer engagement for better operational efficiency.Starting Price: $99 per user per month -
24
CenterMaster
AcuCall
Whether you have a dedicated team or need an enterprise solution, the CenterMaster platform is easily scalable to support your organization. Outside of CenterMaster’s standard or canned reports, AcuCall’s Reporting Services provide you the data you need to drive results. We understand the importance of timely and accurate data to measure performance and adjust business processes. Route inbound calls to skilled agents across the globe through the CenterMaster cloud. Whether you have one location, multiple locations, or virtual agents CenterMaster will connect customers to the right department and agent creating positive customer experiences. AcuCall’s Professional Services team can facilitate integrations with third-party applications and tools so agents can seamlessly navigate workflows to effectively and efficiently serve customers. -
25
NobelBiz
NobelBiz
About NobelBiz: With over two decades in the CCaaS sector, NobelBiz is renowned for enhancing productivity in worldwide contact centers. Our specialty lies in merging a custom-designed telecom carrier, ideal for call center traffic, with modern omnichannel cloud contact center software, supported by outstanding customer service. About NobelBiz OMNI+: NobelBiz OMNI+ emerges as the ultimate CCaaS solution, offering a blend of features, functionalities, and integrations for comprehensive contact center management. This all-encompassing software features extensive channel integrations and CRM compatibility, crafted for seamless remote work. It stands as a user-friendly, inclusive solution for diverse omnichannel contact center requirements. About NobelBiz Voice Carrier Network: As a leading VoIP provider, NobelBiz Voice Carrier Network is distinctively designed for global contact centers. It provides unmatched voice quality and consistent service across its international network. -
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Fonada
Fonada
Founded in 2018, Fonada is a leading provider of innovative cloud telephony solutions designed to enhance and streamline business communication. With a robust suite of services including auto-dialers, Interactive Voice Response (IVR) systems, Cloud Call Center, Click to Call, and RCS messaging, Fonada empowers businesses to operate efficiently, reduce costs, and improve customer engagement. Our solutions are tailored to meet the diverse needs of various industries, from finance and healthcare to e-commerce and logistics. Fonada’s auto-dialer system boosts call connectivity and productivity by automating outbound calls, ensuring higher reach and engagement rates. Our IVR systems offer seamless call routing, enabling businesses to manage high call volumes and deliver exceptional customer service. -
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Broadband Dynamics
Broadband Dynamics
Omni Channel software solutions including Voice, SMS, WebChat, social media and more. Includes TCPA compliant enhanced manual dialing solution, predictive, progressive and power dialers. ACD/queues, call recording, screen recording, sentiment analysis, custom Dashboards, enhanced customizable reporting with automation, Quality Assurance including automated scoring of calls, AI Voice, Chat and SMS BOT solutions. CPaaS for automatic ordering and routing of phone numbers on our carrier network. -
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Alohaa
Alohaa.ai
Alohaa is a cloud communication platform that provides omni-channel products - Virtual phone numbers, IVR, Cloud Telephony, WhatsApp API, Bulk SMS, Voice Broadcasting for businesses. With its cloud-based infrastructure, Alohaa offers flexibility and scalability to adapt to varying business needs. The software streamlines call routing, automates customer interactions, and enhances communication efficiency. Alohaa caters to diverse industries, offering tailored solutions for customer service, sales, and support sectors. Its user-friendly interface and advanced features make it a preferred choice for businesses seeking reliable cloud communication solutions.Starting Price: ₹300/agent/month -
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Sigma Voice
Sigma Voice
Sigma Voice offers a robust voice broadcasting platform designed for businesses seeking efficient communication solutions. Our service enables the sending of personalized, pre-recorded messages to a large audience with ease, perfect for customer marketing campaigns, urgent emergency alerts, and important event notifications. Key features include: Easy-to-use interface for campaign setup and management. Detailed reporting to track calls, responses, and engagement. Integration with existing CRM systems for seamless operation. Scalability to handle calls from small lists to thousands. Compliance with calling regulations for hassle-free campaigns. With Sigma Voice, enjoy clear, high-quality audio messaging, reliable delivery, and responsive customer support. Enhance engagement with interactive options like surveys and polls. Ideal for various sectors, including healthcare, education, and political campaigns, Sigma Voice empowers your outreach, ensuring your message is heard.Starting Price: $1 -
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Diamond Voice
Diamond Voice
Diamond Voice delivers hosted telephone solutions nationwide. We are privileged to include the top companies in a variety of industries as clients. With extensive knowledge of telecommunications and cloud-based telephony, our Sales Engineers combine the best of customer service with hands-on understanding of system capabilities. We specialize in business class telephone solutions and creative IVR applications for the cloud telephone platform. Innovative and inexpensive hosted telephone solutions provide companies with the reliable communications necessary in today's competitive marketplace. Privately held and family owned, at Diamond Voice, we bring the same loyalty and passion for excellence to your business that we have for ours. Loyalty and reliability are core values. Exceptional technical support is a personal commitment at Diamond Voice. Business and personal activity doesn't stop at 5pm, so 24-hour technical support is provided and no question is too small to ask. -
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Voximal
Ulex Innovative Systems
VoiceXML interpreter extended for your business. Runs over the Asterisk free and open source framework. It adds a capability to extend and manage the Asterisk solution from the VoiceXML standard language. Voximal is an up-to-date and innovative piece of software. It runs over the Asterisk free and open source framework. It adds a capability to extend and manage the Asterisk solution from the VoiceXML standard language. Make, receive, and monitor calls on your platform based on the Asterisk. Make your telephony solution to provide a highly scalable base system. Control your calls with the standard VoiceXML syntax. Voximal lets you make, manage and route calls simply. Add to your Asterisk a VoiceXML interpreter. Use the standard VoiceXML language and web framework to create IVR portals and complex voice telephony services. Voximal is compatible with most Asterisk release and Linux distributions.Starting Price: $25/month/channel -
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Intalk.io
Intalk.io
Intalk.io is a Multi-Channel Call Center Software Solution in India equipped with enterprise-grade Communication abilities. Intalk.io unifies all business communication channels – voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform. With the Cloud Contact Center Software, you can have a seamless experience as our state-of-the-art solutions make it easier for you to manage the workflow. If you have CX on your mind, then this solution is for you! Intalk.io ensures that your customers have a seamless experience while interacting with you. A call center management software that focuses on helping you overcome every hurdle and establishing stronger customer relationships. There is no better way to market your product/service than a happy customer who will advocate about your brand through word of mouth. If you focus on an enriched customer experience, your business is bound to grow. -
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KooKoo
Ozonetel
Whether you run inbound, outbound or blended telephony operations, our cloud contact center solution is packed with tools to make its workings smoother and more effective. Since it is a cloud-based solution, you will be set up in minutes. You can scale with ease, manage remote or distributed workers, and get access to advanced reporting, analytics and customer experience features without a hassle. An inbound call center forms the integral part of any call centre solution. This system exclusively handles incoming calls from your customers and effectively responds to their needs, basis your business parameters. Where customers are, business must follow. With today’s customers communicating via various platforms, you need an equally agile Contact Center that supports multiple channels to better connect with them. Our multi-channel Outbound Call Center solution allows you to target your specific segments and enhance customer interaction.Starting Price: $45 per user per month -
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IVR
Bhrigus Software
IVR Reporter is a tool for monitoring and analyzing the performance of your contact center. Center using Avaya IR's, Operation analyst and Conversant systems. IVRReporter can show you where improvements are needed and can help you take fast, effective action. With IVRReporter, your contact center managers can view live, real-time information-and see the immediate results of their adjustments. IVRReporter is designed for contact centers with multiple locations that receive a large volume of telephone calls and have complex contact center operations. IVRReporter provides an administrative interface to the automatic call distribution (ACD), Avaya IR's, Operation analyst and other Conversant systems, enabling your contact center managers to generate reports, administer ACD parameters and monitor call activities to help determine the most efficient service possible for your customers. -
35
Fonolo
Fonolo
Reap the rewards of our patented contact center technology. Create a better experience and increase customer loyalty by eliminating hold time. Improve contact center productivity and reduce the need to hire additional resources. Drive incremental revenue, encourage repeat customers, and spend less on overheads. Reduce complaints and build trust with your customers by decreasing Abandonment Rates up to 60%. Decrease expensive toll and trunk charges and other unnecessary telephony costs. Meet and exceed your goals for NPS, SLAs, AHT, ASA, CSat, and other metrics important to you. Call-backs are a customer experience no-brainer, improve metrics, increase ROI, and smooth out call spikes with the click. Stop suffering from weekly call spike stress. Deliver an exceptional customer experience by offering call-backs on any channel, at any time. Discover all the features that can empower your call center. -
36
ICTPBX
ICTInnovations
ICTPBX is an open source, carrier-grade PBX platform built for ISPs, ITSPs, and service providers. It combines FreeSWITCH 1.10 as the media engine with FusionPBX 6.6 for PBX configuration, unified through the ICTCore REST API and managed from a modern Angular 13 web dashboard. Unlike hosted PBX solutions, ICTPBX runs entirely on your own infrastructure. You control your data, your tenants, and your billing. Scale from a handful of extensions to thousands of seats without per-user licensing costs. It’s built for multi-tenant deployment. Each tenant gets their own isolated PBX environment with custom branding, quota limits, and role-based access control. Core capabilities: SIP extensions, ring groups, call queues (ACD), and IVR menus Voicemail, conferences, time conditions, and call flows SIP trunks (gateways), inbound DID routing, call blocking Multi-tenant with per-tenant branding and quota management Voice, fax (T.38/FoIP), SMS (SMPP), and email on one platformStarting Price: $6000/one-time payment -
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TCMS
Total Call Center Management Solutions
Total Call Center Management Solutions®. is a global provider of Customer Interaction Management Solutions through Computer Telephony Integration & CRM Packages for efficient business processes, products and services including turnkey systems for VoIP Call Centers, Automatic Dialer, Automatic Phone Dialers and Call Processing Products. Our products and services are intensively used for Inbound/Outbound telephone calls, integration of computer telephony, hardware & software applications, Interactive Voice Response, Interactive Information Systems, software customization, consulting, and customer relations management applications. TCMS call center solutions enable businesses, institutions, corporations and other organizations to increase efficiency of their bottom line and cut huge overheads by driving more responsive and competitive customer interactions. TCMS Call Center Products are easy to use and are designed to provide powerful and flexible call automation solutions.Starting Price: $195.00/one-time -
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IVR Technology Group
IVR Technology Group
Offer your customers secure automated payments by phone and text. We easily integrate with your gateway and customer data. Keep your customers informed with proactive automated outbound campaigns with voice, text, and email messaging. Get real-time customer feedback and satisfaction scores with inbound and outbound automated surveys by phone. Delight your customers with the self-service automation they crave. We do the heavy lifting, you enjoy happy customers. The Compass Automation Platform is our Managed Communications Platform as a Service (CPaaS). It’s a highly secure environment for voice and text applications and includes the four applications listed below, which we refine to suit your needs. As a managed platform, we handle all the application management, carrier management, and security so that your IT team can remain focused on your business. -
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Voiptime Contact Center
Voiptime Cloud
Increase talking time up to 300% with a versatile cloud-based call center solution. It has everything you'll ever need: automated call distribution, IVR system, call campaigns with 3 dialing modes (Preview, Power, Predictive), auto dialing, mini CRM, call scripting, quality assurance, and comprehensive reporting. Enjoy the capabilities of Voiptime Cloud Contact Center software trusted by 1000+ users!Starting Price: $70 per user per month -
40
Telemation
Database Systems
Database Systems Corp. (DSC) has been providing call center technology and computer software solutions to businesses and organizations since 1978. Telemation, our CRM software application, was built on the premise that providing timely information provided in a professional manner is the key to any business. But the flexibility to change is just as important in this dynamic business environment. We developed our contact center software with this concept from the very beginning. That is why so many call center managers, with unique and changing requirements, have chosen and continue to use Telemation software as their solution. When you need to quickly implement a new program or change existing campaigns, Telemation is the solution of choice. Telemation is CTI enabled with our call center phone system which features outbound predictive dialing and inbound call distribution (ACD) and Interactive Voice Response (IVR). Plus our phone system supports Text To Speech capability.Starting Price: $25 per month -
41
RingRoost
RingRoost
Setup your business communications the way you want, with the industries leading PBX builder. Build and manage robust call systems like you never thought possible. Connect your office, mobile and desktop devices. Take your business to your mobile device with the RingRoost Mobile App, manage contacts, voicemail and more. Don't waste time managing outdated phone servers or complex Asterisk/FreePBX setups. Leverage the RingRoost distributed and reliable topology to ensure high call quality and up to date VoIP technologies. Register your SIP phone or client with RingRoost using our simple drag and drop VoIP phone controls. Setup E911 services by simply entering your address and enabling the E911 service on your SIP/VoIP phone. Search and find any phone number in any area code. Setup custom flow charts for all you phone number or change the voice response based on the inbound number.Starting Price: $20.00/month -
42
Cloud Dial
Cloud Dial
In a world, wherein you usually want to be available, an old phone machine now not cut it. Flow to a cloud-based totally telephony gadget with Cloud Dial to assist your corporation and clients stay linked within the workplace or on the circulate. Cloud telephony provides high-quality business-grade voice and advanced call features available on a desk phone, PC softphone or your mobile device, making sure that you never miss that all-important call. A virtual private number is a telephone number that forwards incoming calls to any of a number of pre-set telephone numbers. These are also called a follow-me number, a virtual telephone number or (in the UK) Personal Number. Usually, a virtual telephone number can be set to forward calls to different telephone numbers depending on the time of day and the day of the week using time of day routing. For example, between 9 and 5 on working days incoming calls will be forwarded to one's workplace, but in the weekends to one's cellphone. -
43
VBVoice
Pronexus
Build your own IVR solution using Pronexus VBVoice™ software. A drag-and-drop rapid application development IVR toolkit that integrates with Microsoft® Visual Studio®. COMING SOON Buy a turnkey IVR application featuring Pronexus VBVoice built by our experienced developers. Buy and Build our fully customizable prebuilt IVR solutions and have your IVR systems up and running in no time with the option to customize. Pronexus' VBVoice IVR toolkit's latest release, VBVoice 11, synchronizes all Pronexus' offerings with support for Microsoft® Windows® 10 and Windows Server® 2016 R2 using the latest Visual Studio® 2017. VBVoice 11 includes VisualConnect™, Pronexus' product that enables simultaneous dual-channel application developing. -
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Teledrip
Teledrip
Our experts will design and implement a custom drip tailored to the needs of your business. Users can easily schedule any type of message on a drip with the click of a button. Send calls, text messages, emails, and voicemails to automate your marketing message and drive sales reliably. Our virtual sales assistant will reply to SMS messages and phone calls and handle common tasks such as appointment setting, opting out, and answering common questions. Creating multiple campaigns with different goals and schedules makes it easy to measure results objectively. After consulting with your company, we will design a custom campaign tailored to the needs of your prospects. We use AI to process your inbound SMS messages to reply, opt-out or re-schedule customers. Post leads into the system easily. Update conversion data on leads for accurate reporting. Our powerful reports offer insight into your campaigns performance. -
45
Voizee
Voizee
Increase your revenue by connecting with your customers using a multi-channel conversational relationship platform. Connect with site visitors via: voice, live chat, two-way texting, video, and social messaging from one tool. Works at any website and helps to increase the conversion rate up to 75% Add a business line and virtual phone system to your personal phone using our web portal or mobile application. Setup IVR, build your call flow and enable call forwarding to make sure no customers calls are ever missed. Connect with your customers using SMS text messages. It’s easy and convenient – client can initiate text message from your website using Voizee widget and you can pick up from there. Centralize all of your customer conversations into one singular dashboard, no matter the channel.Starting Price: $16 per month -
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YOCC
Bigv.in
YOCC can add multiple extensions to your Cloud telephony solution India for all your locations, departments and employees and your mobile office is ready for business. You can choose an easy to remember Toll free or Non-Toll free virtual number or even choose to continue your existing number. Greet and serve customers in the language of their choice with top of the line multi lingual cloud contact centre. Think Global But Act Local! YOCC multi-level IVR Solution helps smartly streamline all strategic business units on single hosted number. YOCC enables live as well as recorded Call monitoring to listen to any or every call between agents and customers and ensure high customer service standards. View comprehensive call analytics, agent specific call reports and more using the YOCC web interface and mobile app to get insightful inputs on inbound calls. -
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Message Technologies (MTI)
Message Technologies
At MTI, we specialize in innovative, cost-effective communication solutions that enable businesses to deliver exceptional customer service. Our communication solutions include interactive voice response, Inbound/Outbound IVR, SMS and more. MTI designs solutions that will eliminate challenges businesses face every day. We can turnkey your solution, or we offer a platform for software developers that want to write their own applications which leverage our infrastructure (Platform-as-a-Service). MTI provides ongoing application maintenance to increase customer satisfaction and help our customers receive a greater return on their investment. MTI utilizes cloud-technology which enables our clients to get up and running quickly without the expense of hardware, software, or other infrastructure costs. We make it easy for you to personalize your customer interactions. -
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SparkTG
SparkTG
SparkTG is revolutionizing the cloud telephony industry by offering cutting-edge cloud IVR solutions. Talk to us to know what all we can bring to your business as the IVR service provider. Every organization needs to create a trust for its customer to generate more sales, provide the best service, and generate bigger profits. SparkTG helps you build that trust with your customers when they call you. At SparkTG, we offer 99.99% uptime; almost no downtime to hinder your business. Incase of any issue, we still ensure the calls remain online and there is always a backup. The audio is very high quality. We ensure 24/7 network monitoring to solve the issues even before they can start to affect your business. Our customer support team is active 24/7. All calls are encrypted for high-grade security, which means that you can use Transport Layer Security (TLS) and Secure Real-time Transport Protocol (SRTP).Starting Price: $5.00/month/user -
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MyOperator
VoiceTree Technologies
MyOperator is India's largest Call + WhatsApp platform, catering to 15000+ businesses including NCERT, Amazon, Lenskart, Apollo, and Myntra. With a suite of offerings like integrated Call + WhatsApp, Dialer App, 360-degree Campaign Management, Office IVR, toll-free number, call analytics, cloud call center, SMS/WhatsApp campaigns, and CRM integration, MyOperator empowers your team to convert every customer interaction into a business opportunity. ✅ 15000+ Brands using Call + Whatsapp to cater to their customers ✅2.5+ Billion Conversations managed through MyOperator platform ✅ Highly rated on Google, G2, and Capterra ✅ 99.9% uptime with multi-geographu redundancy ✅ Automate service through Voice and WhatsApp bots ✅ Build intelligent WhatsApp campaigns/ auromations to engage customers ✅ Run customer service on VoIP-ready Contact Center with WhatsAppStarting Price: ₹200/month -
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REVE SBC
REVE Systems
REVE Session Border Controller (SBC) is a carrier-grade, software-based solution designed for telecom operators and service providers to secure, manage, and optimize real-time IP communications. It supports up to 70,000 concurrent calls from a single server and offers scalability through a distributed architecture for media and signaling. The SBC provides robust security features, including Denial of Service (DoS) attack mitigation, fraud detection, and topology hiding. It also facilitates seamless SIP trunking, cloud communications, and mobile connectivity. Key functionalities include intelligent call routing, Least Cost Routing (LCR), rate plan normalization, and real-time billing with a mobile-responsive interface. The system ensures that users' balances never go negative by automatically terminating calls when the balance reaches zero.
