Audience

API-based platform for companies wanting to engage their clients with personalized messages, chatbots and programmable voice services

About Kaleyra

Transactional messages, OTPs, promotions: all delivered timely and safely to your customers’ mobile phones. IVR, Click-to-Call, call forwarding, call recording, and call masking features for any app, platform, or website. Conversate with your customers on the most widely-used instant messaging app, and send media attachments. Automate your customer engagement flows with AI-based chatbots for scalable customer interactions. Design multi-channel communication flows with our easy drag-and-drop visual editor. Or use our pre-defined templates. You likely won’t need our support team, but we’re right here if you do. We offer enterprise-grade security to customers in highly-regulated sectors. Our technology allows growing any communication channel, without limits. Automate your customer engagement flows with AI-based chatbots for scalable customer interactions.

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Pricing

Starting Price:
$ 0.004 per SMS

Integrations

API:
Yes, Kaleyra offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 4.0 / 5
More Reviews Write a Review

Company Information

Kaleyra
Founded: 1999
Italy
www.kaleyra.com

Videos and Screen Captures

Play Video Kaleyra Screenshot 1 Kaleyra Screenshot 2
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Product Details

Platforms Supported
Cloud
Training
Documentation
Webinars
Videos
Support
Online

Kaleyra Frequently Asked Questions

Q: What kinds of users and organization types does Kaleyra work with?
Q: What languages does Kaleyra support in their product?
Q: What kind of support options does Kaleyra offer?
Q: What other applications or services does Kaleyra integrate with?
Q: Does Kaleyra have an API?
Q: What type of training does Kaleyra provide?
Q: How much does Kaleyra cost?

Kaleyra Product Features

Call Center

Escalation Management Not Supported
Outbound Call Center Not Supported
Manual Dialer Not Supported
Call Recording Not Supported
Queue Management Not Supported
Call Scripting Not Supported
Blended Call Center Not Supported
Progressive Dialer Not Supported
Campaign Management Not Supported
Predictive Dialer Not Supported
Inbound Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported
Reporting/Analytics Not Supported
Real-time Chat Not Supported
Database Not Supported

Cloud Communication Platform

Audio / Video Conferencing Not Supported
File Sharing Not Supported
Call Recording Not Supported
Call Routing Not Supported
Fax Management Not Supported
Call Center Not Supported
Chat / Messaging Not Supported
IVR / Voice Recognition Not Supported

IVR

Survey Management Not Supported
Call Recording Not Supported
Voice Customization Not Supported
Call Routing Not Supported
Text to Speech Not Supported
Multiple Scripts Not Supported
Voice Mail Not Supported
Call Center Not Supported
Phone Key Input Not Supported
Call Logging Not Supported

SMS Marketing

Shortcodes Not Supported
Contact Management Not Supported
MMS Not Supported
Text-to-Win Not Supported
Polls / Voting Not Supported
Mass Texting Not Supported
Message Personalization Not Supported
Reporting/Analytics Not Supported
Mobile Keywords Not Supported
Scheduled Messaging Not Supported
Mobile Coupons Not Supported
2-Way Messaging Not Supported
Artificial Intelligence Not Supported

Telephony

Telemarketing Management Not Supported
Auto-Dialer Not Supported
Contact Management Not Supported
Inbound Reporting Not Supported
Voice & Data Integration Not Supported
Call Monitoring Not Supported
Outbound Reporting Not Supported
IVR / Voice Recognition Not Supported
Call Center Management Not Supported
Predictive Dialer Not Supported
VoIP Not Supported

Unified Communications

Calendar Management Not Supported
Audio / Video Conferencing Not Supported
File Sharing Not Supported
Call Recording Not Supported
Multi-User Collaboration Not Supported
Call Routing Not Supported
Fax Management Not Supported
Mobile Access Not Supported
Chat / Messaging Not Supported
Voice Mail Not Supported

Kaleyra Additional Categories

Kaleyra Verified User Reviews

Write a Review
  • A Kaleyra User
    Director
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great Company, Global Scale, Top Price"

    Edited 2022-05-31

    Pros: - Cost effective.
    - Global scale.
    - Best rates and connections I could find for a global messaging service.
    - Excellent reach across Europe.
    - Ease of use and simplicity.
    - Highly recommended for all companies working in Europe and/or aiming to reach European customers as well

    Cons: - I hope they can expand to even more product offerings.
    - I wish the email product was just a little better with a drag and drop template creator. But it still worked fine.

    Overall: The price per message is simply the most competitive in the industry for a global scale company. I could not find a single option on the market with this reliability and at the current price. Also really effective for Europe. And now they’ve added US and other countries. So if you need to send something globally, you can. And quite easily. I would recommend.

    Read More...
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