Infobip vs. Kaleyra Comparison


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About Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is the #1 choice of some of the world's biggest companies to scale their customer communications. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience, all in a fast, secure and reliable way. With Infobip, you can achieve deeper customer engagement across the widest selection of local and global channels, including: SMS MMS RCS Live Chat WhatsApp Business Apple Messages for Business Facebook Messenger Instagram Business Telegram Viber Voice / VOIP Video Email	About Transactional messages, OTPs, promotions: all delivered timely and safely to your customers’ mobile phones. IVR, Click-to-Call, call forwarding, call recording, and call masking features for any app, platform, or website. Conversate with your customers on the most widely-used instant messaging app, and send media attachments. Automate your customer engagement flows with AI-based chatbots for scalable customer interactions. Design multi-channel communication flows with our easy drag-and-drop visual editor. Or use our pre-defined templates. You likely won’t need our support team, but we’re right here if you do. We offer enterprise-grade security to customers in highly-regulated sectors. Our technology allows growing any communication channel, without limits. Automate your customer engagement flows with AI-based chatbots for scalable customer interactions.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience One Platform. All Channels. For developers and businesses alike. We help businesses and developers build, coordinate and intelligently orchestrate all engagement activities across their customers’ lifecycle. We provide a programmable single-interface within a scalable and easy to use communication platform.	Audience API-based platform for companies wanting to engage their clients with personalized messages, chatbots and programmable voice services
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing $ 0.004 per SMS Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.0 / 5 support 4.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros - Cost effective. - Global scale. - Best rates and connections I could find for a global messaging service. - Excellent reach across Europe. - Ease of use and simplicity. - Highly recommended for all companies working in Europe and/or aiming to reach European customers as well Cons - I hope they can expand to even more product offerings. - I wish the email product was just a little better with a drag and drop template creator. But it still worked fine.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Infobip Founded: 2006 Headquartered in London, Infobip has 60+ offices on 6 continents www.infobip.com	Company Information Kaleyra Founded: 1999 Italy www.kaleyra.com
Alternatives Twilio Messaging Twilio	Alternatives inTouch rdcom
CM.com	Mtalkz Mtalkz Mobility Services
Freshchat Freshworks	MightyCall
Bird	VirtualPBX
TeleSign View All	Vocalcom View All
Categories AI Call Center Call Center Chat SDK & API Chatbot Communication APIs Communications Platform as a Service (CPaaS) Conversational AI Conversational Marketing Customer Communications Management Customer Engagement Customer Experience Email APIs IVR Live Chat SMS Gateways SMS Marketing Voice Calling API & SDK	Categories AI Call Center Call Center Call Forwarding Cloud Communication Platform IVR SMS Gateways SMS Marketing Telephony Unified Communications
Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics IVR Features Call Center Call Logging Call Recording Call Routing Multiple Scripts Phone Key Input Survey Management Text to Speech Voice Customization Voice Mail SMS Marketing Features 2-Way Messaging Artificial Intelligence Contact Management Mass Texting Message Personalization MMS Mobile Coupons Mobile Keywords Polls / Voting Reporting/Analytics Scheduled Messaging Shortcodes Text-to-Win Show More Features Conversational Marketing Features Appointment Scheduling Audience Segmentation Chatbot Email Automation Group Messaging Human Handover Lead Distribution Lead Qualification Mobile Messaging Multi-Channel Communication Product Recommendations Video Chat Customer Communications Management Features Batch Communications Chat / Messaging Content Management Email Distribution Interactive Content Multi-Channel Communications On-Demand Communications Personalization Print Management Template Management Video Content Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis
Integrations Raven Zoho CRM Aritic Sales BlueVenn Chakra Sales CRM Eloqua Fintech Market FunMobility DXP Fyno Kylas LeadsBridge Mapp Marketing Cloud Microsoft Dynamics 365 Marketing Outdoo AI Synerise Talentum TextDeliver Wavetec Appointment and Booking WebEngage uContact Show More Integrations View All 50 Integrations	Integrations Raven Zoho CRM Aritic Sales BlueVenn Chakra Sales CRM Eloqua Fintech Market FunMobility DXP Fyno Kylas LeadsBridge Mapp Marketing Cloud Microsoft Dynamics 365 Marketing Outdoo AI Synerise Talentum TextDeliver Wavetec Appointment and Booking WebEngage uContact Show More Integrations View All 21 Integrations
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