Audience

Businesses, service providers, carriers, telecom operators, call centers, contact centers, ITSPs

About ICTContact

ICTContact is advanced contact center software featuring omnichannel communications, unified communications, IVR studio, CRM operations, Collaboration, CRM business automation and integration, and multi-tenant and white-label support suitable for contact centers, call centers, entrepreneurs, and Service Providers. ICTContact offers smart webrtc agent-based manual dialing, preview dialing, and progressive dialing capabilities. It enables service providers to provide their users with a wide range of contact center or call center services. It can be scaled to support thousands of agents, and it fits most of the inbound/outbound contact center scenarios and business automation. It is simple, reliable, powerful, and provides a user-friendly web portal for effective and efficient communications management.

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Pricing

Starting Price:
$1500 one-time
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.0 / 5
More Reviews Write a Review

Company Information

ICTInnovations
Founded: 2006
Pakistan
www.ictontact.com

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Product Details

Platforms Supported
Cloud
Linux
On-Premises
Training
Documentation
Live Online
Videos
Support
Phone Support
24/7 Live Support
Online

ICTContact Frequently Asked Questions

Q: What kinds of users and organization types does ICTContact work with?
Q: What languages does ICTContact support in their product?
Q: What kind of support options does ICTContact offer?
Q: What other applications or services does ICTContact integrate with?
Q: What type of training does ICTContact provide?
Q: Does ICTContact offer a free trial?
Q: How much does ICTContact cost?
Q: What pricing for support is available for ICTContact?

ICTContact Product Features

Call Center

Blended Call Center Supported
Call Recording Supported
Campaign Management Supported
IVR / Voice Recognition Supported
Inbound Call Center Supported
Progressive Dialer Supported
Real-time Chat Supported
Reporting/Analytics Supported
Call Logging Not Supported
Call Scripting Not Supported
Database Not Supported
Escalation Management Not Supported
Manual Dialer Not Supported
Outbound Call Center Not Supported
Predictive Dialer Not Supported
Queue Management Not Supported

IVR

Call Center Supported
Call Logging Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Supported
Text to Speech Supported
Voice Mail Supported
Call Recording Not Supported
Voice Customization Not Supported

ICTContact Verified User Reviews

Write a Review
  • Ellsa J.
    CEO
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "ICTContact – A Complete Omnichannel Contact Center That Grows With You"

    Posted 2025-09-22

    Pros: ICTContact makes managing customer interactions so much easier by bringing everything under one dashboard — voice calls, SMS, email, WhatsApp, web chat. The built-in IVR Studio with drag-and-drop design really speeds up setting up custom call flows without needing to write code. I also appreciate its CRM + automation tools for handling leads, quotes, and contact history in a centralized way — nothing falls through the cracks. Scaling up is smooth thanks to the multi-tenant and white-label support, making it great if you ever want to serve different customers or brands under one roof.

    Cons: The learning curve early on is a little steeper than simpler SaaS tools, especially configuring all the dialing modes, IVR rules, and channel integrations — but after a few days, things settle nicely.

    Overall: Overall, ICTContact delivers a powerful and modern contact center solution that doesn’t compromise on flexibility or features. For someone who needs omnichannel communication (voice, WhatsApp, email etc.), good CRM integration, and a platform that can grow with your team, this is definitely among the best. It’s reliable, full-featured, and gives a strong foundation for high customer satisfaction and agent productivity.

    Read More...
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