Audience

Businesses, service providers, carriers, telecom operators, call centers, contact centers, ITSPs

About ICTContact

ICTContact is advanced contact center software featuring omnichannel communications, unified communications, IVR studio, CRM operations, Collaboration, CRM business automation and integration, and multi-tenant and white-label support suitable for contact centers, call centers, entrepreneurs, and Service Providers. ICTContact offers smart webrtc agent-based manual dialing, preview dialing, and progressive dialing capabilities. It enables service providers to provide their users with a wide range of contact center or call center services. It can be scaled to support thousands of agents, and it fits most of the inbound/outbound contact center scenarios and business automation. It is simple, reliable, powerful, and provides a user-friendly web portal for effective and efficient communications management.

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Pricing

Starting Price:
$1500 one-time
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.0 / 5
More Reviews Write a Review

Company Information

ICTInnovations
Founded: 2006
Pakistan
www.ictontact.com

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Product Details

Platforms Supported
Cloud
Linux
On-Premises
Training
Documentation
Live Online
Videos
Support
Phone Support
24/7 Live Support
Online

ICTContact Frequently Asked Questions

Q: What kinds of users and organization types does ICTContact work with?
Q: What languages does ICTContact support in their product?
Q: What kind of support options does ICTContact offer?
Q: What other applications or services does ICTContact integrate with?
Q: What type of training does ICTContact provide?
Q: Does ICTContact offer a free trial?
Q: How much does ICTContact cost?
Q: What pricing for support is available for ICTContact?

ICTContact Product Features

Call Center

Blended Call Center
Call Recording
Campaign Management
IVR / Voice Recognition
Inbound Call Center
Progressive Dialer
Real-time Chat
Reporting/Analytics
Call Logging
Call Scripting
Database
Escalation Management
Manual Dialer
Outbound Call Center
Predictive Dialer
Queue Management

IVR

Call Center
Call Logging
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Mail
Call Recording
Voice Customization

ICTContact Verified User Reviews

Write a Review
  • Ellsa J.
    CEO
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "ICTContact – A Complete Omnichannel Contact Center That Grows With You"

    Posted 2025-09-22

    Pros: ICTContact makes managing customer interactions so much easier by bringing everything under one dashboard — voice calls, SMS, email, WhatsApp, web chat. The built-in IVR Studio with drag-and-drop design really speeds up setting up custom call flows without needing to write code. I also appreciate its CRM + automation tools for handling leads, quotes, and contact history in a centralized way — nothing falls through the cracks. Scaling up is smooth thanks to the multi-tenant and white-label support, making it great if you ever want to serve different customers or brands under one roof.

    Cons: The learning curve early on is a little steeper than simpler SaaS tools, especially configuring all the dialing modes, IVR rules, and channel integrations — but after a few days, things settle nicely.

    Overall: Overall, ICTContact delivers a powerful and modern contact center solution that doesn’t compromise on flexibility or features. For someone who needs omnichannel communication (voice, WhatsApp, email etc.), good CRM integration, and a platform that can grow with your team, this is definitely among the best. It’s reliable, full-featured, and gives a strong foundation for high customer satisfaction and agent productivity.

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