Audience
IVR software for companies
About IVR
IVR Reporter is a tool for monitoring and analyzing the performance of your contact center. Center using Avaya IR's, Operation analyst and Conversant systems. IVRReporter can show you where improvements are needed and can help you take fast, effective action. With IVRReporter, your contact center managers can view live, real-time information-and see the immediate results of their adjustments. IVRReporter is designed for contact centers with multiple locations that receive a large volume of telephone calls and have complex contact center operations. IVRReporter provides an administrative interface to the automatic call distribution (ACD), Avaya IR's, Operation analyst and other Conversant systems, enabling your contact center managers to generate reports, administer ACD parameters and monitor call activities to help determine the most efficient service possible for your customers.
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Integrations
No integrations listed.
Company Information
Bhrigus Software
Founded: 2002
United States
www.bhrigus.com
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Custom VMs From 1 to 96 vCPUs With 99.95% Uptime
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Product Details
Platforms Supported
Cloud
Support
Phone Support
Online
IVR Product Features
IVR
Call Logging
Supported
Call Center
Not Supported
Call Recording
Not Supported
Call Routing
Not Supported
Multiple Scripts
Not Supported
Phone Key Input
Not Supported
Survey Management
Not Supported
Text to Speech
Not Supported
Voice Customization
Not Supported
Voice Mail
Not Supported
