Audience

IVR software for companies

About IVR

IVR Reporter is a tool for monitoring and analyzing the performance of your contact center. Center using Avaya IR's, Operation analyst and Conversant systems. IVRReporter can show you where improvements are needed and can help you take fast, effective action. With IVRReporter, your contact center managers can view live, real-time information-and see the immediate results of their adjustments. IVRReporter is designed for contact centers with multiple locations that receive a large volume of telephone calls and have complex contact center operations. IVRReporter provides an administrative interface to the automatic call distribution (ACD), Avaya IR's, Operation analyst and other Conversant systems, enabling your contact center managers to generate reports, administer ACD parameters and monitor call activities to help determine the most efficient service possible for your customers.

Integrations

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Company Information

Bhrigus Software
Founded: 2002
United States
www.bhrigus.com

Videos and Screen Captures

IVR Screenshot 1
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Product Details

Platforms Supported
Cloud
Support
Phone Support
Online

IVR Frequently Asked Questions

Q: What kinds of users and organization types does IVR work with?
Q: What languages does IVR support in their product?
Q: What kind of support options does IVR offer?

IVR Product Features

IVR

Call Logging
Call Center
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail