Audience
Businesses looking for a cloud-based call center management software
About wolkvox
wolkvox is a cloud-based call center management software that helps businesses streamline communications across numerous web chat applications and social media channels such as Telegram, WhatsApp, Line, Twitter, Facebook, and Instagram. Organizations can manage interactions using video calls, landline, mobile devices, SMS, email and more. wolkvox enables enterprises to create and monitor multiple customer categories, record and analyze client interactions and generate reports to track the performance of campaigns and agents. It offers a variety of features including a drag-and-drop interface, simultaneous calling, Artificial Intelligence (AI)-enabled speech analytics, gamification, and more. Additionally, administrators can use the predictive dialer to establish custom rules for virtual agents, call routing and messages and design templates for email and SMS campaigns. wolkvox supports integration with various third-party ERP, business intelligence, CRM, and information systems.
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Integrations
API:
Yes, wolkvox offers API access
No integrations listed.
Company Information
Microsyslabs
Founded: 2013
Colombia
www.wolkvox.com
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
wolkvox Product Features
Auto Dialer
Call Recording
Call Reporting
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Call Center Management
Call Scripting
Lead Management
Surveys
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Database
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Predictive Dialer
Call Monitoring
Call Recording
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Management
Call Results
Lead Capture
Speech Recognition
Audio Capture
Automatic Transcription
Concatenated Speech
Customizable Macros
Multi-Languages
Speech-to-Text Analysis
Voice Recognition
Automatic Form Fill
Call Analysis
Continuous Speech
Specialty Vocabularies
Variable Frequency
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Outbound Reporting
Voice & Data Integration