Audience

Global contact-center operators searching for a solution to test, monitor, and ensure global call-path reliability, voice quality, and uninterrupted customer communication across countries and carriers

About Klearcom

Klearcom is a cloud-based, AI-powered global voice and IVR testing platform that lets enterprises validate and monitor their phone numbers, toll-free lines, interactive voice response systems, and overall call-path reliability across more than 100 countries and over 330 telecom carriers worldwide. Rather than relying on manual test calls, Klearcom simulates real customer call flows, including fixed-line and mobile networks, to discover where routing errors, voice-quality issues, IVR misconfigurations, or downtime might occur. Its solution suite includes automated end-to-end IVR discovery and mapping, regression testing, toll-free number checks, voice-quality assessments, end-agent-reachability tests, fax-line testing, and global caller simulations, all without requiring any installation or changes to a company’s existing infrastructure. It supports multilingual and multi-dialect IVRs, transcribing and evaluating interactive voice menus in 40+ languages.

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Integrations

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Ratings/Reviews

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Company Information

Klearcom
Founded: 2016
United States
klearcom.com

Videos and Screen Captures

Klearcom Screenshot 1
Klearcom Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
24/7 Live Support
Online

Klearcom Frequently Asked Questions

Q: What kinds of users and organization types does Klearcom work with?
Q: What languages does Klearcom support in their product?
Q: What kind of support options does Klearcom offer?
Q: What other applications or services does Klearcom integrate with?
Q: What type of training does Klearcom provide?

Klearcom Product Features

IVR

Survey Management Not Supported
Call Recording Not Supported
Voice Customization Not Supported
Call Routing Not Supported
Text to Speech Not Supported
Multiple Scripts Not Supported
Voice Mail Not Supported
Call Center Not Supported
Phone Key Input Not Supported
Call Logging Not Supported

VoIP Monitoring

Call Detail Record (CDR) Analysis Not Supported
IP SLA Monitoring Not Supported
Jitter Testing Not Supported
Troubleshooting Not Supported
Packet Loss Monitoring Not Supported
MOS Monitoring Not Supported
Latency Monitoring Not Supported
Call Quality Monitoring Not Supported
QoS Monitoring Not Supported
Alerts / Notifications Not Supported
Reporting / Analytics Not Supported