Audience

ForIf you are focused on customer experience (CX) and need to accelerate CX software development with quality, move to Agile and DevOps, or migrate your contact center to the cloud.

About Cyara

The award-winning Cyara CX Assurance Platform helps companies accelerate customer experience development, increase quality across all digital and voice channels, and assure customer journeys end-to-end. The Cyara Platform supports the entire software development lifecycle for customer experience, from design to functional and regression testing, user acceptance testing, load testing and production monitoring. We test from the customer’s perspective, ensuring that you identify issues that impact the customer’s experience from across the complex set of technology used to deliver that experience.

Integrations

No integrations listed.

Ratings/Reviews

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ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Cyara
Founded: 2006
United States
cyara.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support

Cyara Frequently Asked Questions

Q: What kinds of users and organization types does Cyara work with?
Q: What languages does Cyara support in their product?
Q: What kind of support options does Cyara offer?
Q: What type of training does Cyara provide?

Cyara Product Features

Automated Testing

Unicode Compliance Not Supported
Test Script Reviews Not Supported
Security Testing Not Supported
Requirements-Based Testing Not Supported
Parameterized Testing Not Supported
Hierarchical View Not Supported
Move & Copy Not Supported
Supports Parallel Execution Not Supported

Customer Experience

Survey Management Not Supported
Customer Segmentation Not Supported
Action Management Not Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Sentiment Analysis Not Supported
Analytics Not Supported
Dashboard Not Supported
Multi-Channel Collection Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

IVR

Call Center Supported
Call Logging Not Supported
Call Recording Not Supported
Call Routing Not Supported
Multiple Scripts Not Supported
Phone Key Input Not Supported
Survey Management Not Supported
Text to Speech Not Supported
Voice Customization Not Supported
Voice Mail Not Supported

Software Testing

Test Case Management Not Supported
Issue Tracking Not Supported
Variable Testing Methods Not Supported
Reporting / Analytics Not Supported
Static Testing Not Supported
Dynamic Testing Not Supported
White-Box Testing Not Supported
Black-Box Testing Not Supported
Manual Testing Not Supported
Automated Testing Not Supported
Quality Assurance Planning Not Supported

VoIP Monitoring

Call Detail Record (CDR) Analysis Not Supported
IP SLA Monitoring Not Supported
Jitter Testing Not Supported
Troubleshooting Not Supported
Packet Loss Monitoring Not Supported
MOS Monitoring Not Supported
Latency Monitoring Not Supported
Call Quality Monitoring Not Supported
QoS Monitoring Not Supported
Alerts / Notifications Not Supported
Reporting / Analytics Not Supported