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About

The award-winning Cyara CX Assurance Platform helps companies accelerate customer experience development, increase quality across all digital and voice channels, and assure customer journeys end-to-end. The Cyara Platform supports the entire software development lifecycle for customer experience, from design to functional and regression testing, user acceptance testing, load testing and production monitoring. We test from the customer’s perspective, ensuring that you identify issues that impact the customer’s experience from across the complex set of technology used to deliver that experience.

About

Klearcom is a cloud-based, AI-powered global voice and IVR testing platform that lets enterprises validate and monitor their phone numbers, toll-free lines, interactive voice response systems, and overall call-path reliability across more than 100 countries and over 330 telecom carriers worldwide. Rather than relying on manual test calls, Klearcom simulates real customer call flows, including fixed-line and mobile networks, to discover where routing errors, voice-quality issues, IVR misconfigurations, or downtime might occur. Its solution suite includes automated end-to-end IVR discovery and mapping, regression testing, toll-free number checks, voice-quality assessments, end-agent-reachability tests, fax-line testing, and global caller simulations, all without requiring any installation or changes to a company’s existing infrastructure. It supports multilingual and multi-dialect IVRs, transcribing and evaluating interactive voice menus in 40+ languages.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

ForIf you are focused on customer experience (CX) and need to accelerate CX software development with quality, move to Agile and DevOps, or migrate your contact center to the cloud.

Audience

Global contact-center operators searching for a solution to test, monitor, and ensure global call-path reliability, voice quality, and uninterrupted customer communication across countries and carriers

Support

Phone Support Supported
24/7 Live Support Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Cyara
Founded: 2006
United States
cyara.com

Company Information

Klearcom
Founded: 2016
United States
klearcom.com

Alternatives

Alternatives

Avo Assure

Avo Assure

Avo Automation
Testim

Testim

Tricentis
MyOperator

MyOperator

VoiceTree Technologies
VoIP Spear

VoIP Spear

Toepoke Software

Categories

Automated Testing Supported
IVR Supported
Regression Testing Supported
Software Testing Supported
VoIP Monitoring Supported

Categories

IVR Supported
VoIP Monitoring Supported

IVR Features

Call Center Supported
Call Logging Not Supported
Call Recording Not Supported
Call Routing Not Supported
Multiple Scripts Not Supported
Phone Key Input Not Supported
Survey Management Not Supported
Text to Speech Not Supported
Voice Customization Not Supported
Voice Mail Not Supported

Integrations

Amazon Web Services (AWS) Not Supported
Avaya Cloud Office Not Supported
Cisco CX Cloud Not Supported
Five9 Not Supported
Genesys Cloud CX Not Supported
Google Cloud Platform Not Supported
Microsoft Azure Not Supported
NiCE CXone Mpower Not Supported
Oracle Cloud Infrastructure Not Supported
RingCentral RingCX Not Supported
Salesforce Not Supported
Talkdesk Not Supported
Twilio Not Supported
Vonage AI Studio Not Supported
Zoom Not Supported

Integrations

Amazon Web Services (AWS) Supported
Avaya Cloud Office Supported
Cisco CX Cloud Supported
Five9 Supported
Genesys Cloud CX Supported
Google Cloud Platform Supported
Microsoft Azure Supported
NiCE CXone Mpower Supported
Oracle Cloud Infrastructure Supported
RingCentral RingCX Supported
Salesforce Supported
Talkdesk Supported
Twilio Supported
Vonage AI Studio Supported
Zoom Supported
Claim Cyara and update features and information
Claim Cyara and update features and information
Claim Klearcom and update features and information
Claim Klearcom and update features and information