Alternatives to Dial Once
Compare Dial Once alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Dial Once in 2026. Compare features, ratings, user reviews, pricing, and more from Dial Once competitors and alternatives in order to make an informed decision for your business.
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Freshdesk
Freshworks
Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve complaints. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.Starting Price: $29/month/user -
2
uContact
net2phone
Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow DesignerStarting Price: $59.99/month/user -
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Ozmo
Ozmo
Ozmo is an enterprise-grade omnichannel tech support platform designed to help businesses deliver consistent, accurate, and personalized support for devices, apps, and services across all digital channels. It centralizes a single authoritative source of support answers that stays up-to-date with evolving technology, enabling both self-serve customer support (with interactive tutorials, conversational AI, and real-time updates) and assisted support for contact center agents. It includes virtual devices and app emulators that let support staff interact with digital representations of hardware and software to troubleshoot complex issues without physical devices, and it offers remote video support to resolve problems visually. Ozmo’s Self-Serve solution provides 24/7 access to accurate answers across channels to help customers onboard new technology, explore features, and resolve technical questions independently, reducing support volume and increasing customer satisfaction. -
4
DialShree
Elision Technolab
DialShree is a complete AI-powered omnichannel contact center platform built for BPOs, banks, telecoms, e-commerce companies and enterprises across Africa, India and the GCC. It brings all communication channels — voice calls, WhatsApp, email, live chat, SMS, Facebook, Twitter and video — into one unified agent workspace. Agents handle every interaction from one screen. Supervisors get real-time visibility across all channels and all teams. WHY COMPANIES CHOOSE DIALSHREE ✔ Reduce cost-per-call by up to 40% with AI automation and predictive dialing ✔ Handle 3x more outbound calls per agent with 5 dialer modes — predictive, auto, preview, progressive and manual ✔ Eliminate manual QA — AI scores 100% of calls automatically with sentiment detection ✔ Serve WhatsApp-first customers natively — no third-party integration needed ✔ Deploy in days — cloud, on-premise or hybrid — with 24/7 dedicated supportStarting Price: $100 per month -
5
Ctalk
Ctalk
Realize the benefits of contact center, IVR, speech recognition, call recording, unified communications, outbound dialing without replacing your existing telephony platform. The Ctalk contact centre system 'wraps around' your existing PBX seamlessly adding features or more capacity. That's why you don't have to rip and replace. Effectively handle more calls and contacts with the same or reduced resources. Significantly reduce your support costs and dependency on I.T. by empowering multiple administrators with on the fly call management. Dramatically Increase first contact resolution. Know who is calling and why, then route to the right agent every time. 24/7 automated services blend seamlessly with proactive outbound calling. -
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Webex Engage
Cisco
Engage more, react less Empower your contact center to support customer conversations on any channel. From voice to messaging apps, equip your agents with one interface to increase productivity and deliver the support your customers expect. Keep customers proactively informed. Provide self-care capabilities. Transfer conversations with full context to live agents when required. Integrate virtual customer agents into customer service operations to manage routine enquiries, offer self-service, and provide 24x7 assistance. Build an IVR journey that lets customers seamlessly transfer to a messaging channel where they can self-serve and chat with agents at their convenience. Some enquiries require instant attention. Identify complex and high-priority customer issues and seamlessly pass them directly to agents. Interactions are never fixed to one channel. Easily elevate a chat conversation to a phone call or a browser-based video call for instant support. -
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LayerFive
LayerFive
LayerFive uses patent-pending AI technology to resolve consumer identities across all enterprise data sources, both online e.g., website and mobile apps, and offline e.g., CRM, Loyalty, Order Management etc., and builds a unified consumer profile. Using this as a core platform, we help improve marketing ROI by 2X+ with our omni-channel attribution, consumer journey analytics solutions as part of the 360 Marketing Analytics product. Additionally, we help enterprises comply with data privacy regulations e.g., GDPR, CCPA etc. by making consumers’ profile available directly to the consumers for self-serve privacy compliance, helping enterprises save cost while reducing the risk of non-compliance. Deterministic and patent-pending probabilistic identity resolution technology to unify consumer data across all enterprise data sources. LayerFive’s first-party tag to collect highest fidelity data from enterprise website without impacting data quality due to third-party cookie loss.Starting Price: $499 per month -
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Inconnect
Inconcert
Inconnect is a cloud-based omnichannel contact center platform designed to centralize and manage all customer interactions across voice and digital channels within a single unified environment, enabling organizations to deliver consistent and efficient customer experiences at scale. It integrates channels such as phone calls, email, web chat, WhatsApp, and social media into one interface, allowing agents to handle all communications from a unified interaction queue while accessing real-time customer history and business data to improve response quality. It includes intelligent routing and automated distribution capabilities that assign interactions to the most suitable agents based on skills, segmentation, and contextual information, optimizing resolution rates and operational efficiency. Inconnect supports both inbound and outbound operations with advanced dialing engines, predictive algorithms, and campaign management tools that maximize agent productivity. -
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Factoreal
Factoreal
Every Marketer Can Be A PRO. Factoreal is an All-in-One Omnichannel Customer Engagement Platform. Why Go Factoreal? Simplicity. Factoreal is built for the marketer and nothing gets technical. Marketers can build interesting and unique journeys through a conversation-like DIY tool. Omni-channel. We will be present at every customer touchpoint across all online channels – be it Email, social, chat apps or traditional messaging. Insights. The complexity of marketing automation gets more difficult with reports and data. Factoreal focuses on insights that are simple, relevant, precise and actionable. How it Works. Build the foundation by feeding the contacts. Refine your audience for better targeting. Orchestrate customer journeys in no time through conversations. Keep an eye on your costs through Wallet. All that you need: Journey Automation. Build journeys like the way you see. Orchestrate and automate seamless customer experiences across every customer touch point.Starting Price: $89 per user, per month -
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mediasmart
mediasmart mobile (now part of Affle group)
mediasmart is an omnichannel programmatic platform that empowers marketers to integrate the consumer journey across connected devices like mobile, CTV, and DOOH. By leveraging online and offline behavioural signals mediasmart helps to better target and personalize brand message to deliver a unified and impactful communication. Marketers have the ability to use the platform on self-serve, managed-serve, or by building their own solutions on top of its open APIs.Starting Price: mediasmart.io/pricing-plans -
11
NP6
ChapsVision
Automated and omnichannel customer communication management to increase customer value. Business teams are autonomous in the execution of their mission to reduce time to market and gain market share. Anticipate your customers’ needs and personalize their experience throughout their journey. NP6 by ChapsVision connects to all your applications to activate your scenarios on the channels integrated to your customers’ journey. NP6 by ChapsVision enables data aggregation and segmentation, communication path automation, message design and multi-channel delivery. NP6 by ChapsVision is an omnichannel solution that allows you to orchestrate your communications and activities on all types of channels: e-mail, SMS, web, customer space, mobile, social networks, call centre, paper. -
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SAP Service Cloud is a comprehensive customer service solution that supports great omnichannel customer experiences and contact center efficiency. Increase customer loyalty with reliable, personalized omnichannel service, and drive business growth by delivering service excellence. Provide seamless service experiences across different channels, including self-service. Increase customer service profitability with intelligent technologies that cut resolution times and help agents excel. Improve employee satisfaction and performance with user-friendly agent tools and contextual support. Support sales, commerce, and marketing with outstanding customer service. SAP Service Cloud can help your company deliver fast and personalized customer service and increase service efficiency. It connects customer contacts from different channels in one solution to enable a consistent service experience across any contact channel.
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Windstream Enterprise CCaaS
Windstream Enterprise
Your customers want to interact with you their way, by phone, chat or web. That is why your contact center needs to accommodate each customer’s communication medium of choice. A cloud-based Contact Center as a Service (CCaaS) experience gives your agents the power and flexibility to meet each customer at their level and saves you money on hardware and operating expenses. CCaaS is an omnichannel customer care solution delivered as a service by Windstream Enterprise. Based on our robust Unified Communications as a Service (UCaaS) technology, CCaaS seamlessly integrates key contact center communications types, including voice call, webchat, and text messaging with omnichannel routing to ensure your customers can connect via the method that best fits their needs. Additionally, CCaaS comes with call management and measurement tools to help maximize agent handling and drive first-call resolution. -
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CCT ContactPro
CCT
CCT ContactPro® (CP) is the perfect solution for Unified Agent Desktop with Customer Service Automation in an Omni-Channel Contact Center environment. Contact-Pro® empowers agents to efficiently serve customers in today‘s demanding world of Omni-Channel communication. The state-of the-art technology solution helps to leverage existing infrastructure while decreasing contact center costs and increasing customer satisfaction. The flexible and adoptable desktop in combination with automation and integration capabilities enables efficient services with the best available resources at the right time to deliver an excellent customer experience (CX). The right information for a successful customer dialog and reduced over-head through automation increase the agent productivity. Customers want to communicate with channels they like, channels that solve their problem fast. -
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vBrowse
Vizolution
Online journeys can break when customers aren’t able to resolve queries or difficulties independently, forcing the journey to break by escalating to assisted channels, or abandoning their journey all together. Breaks make the experience frustrating for your customer, who has to manually join up steps and channels to achieve the outcome they want. Breaks are also inefficient for your business, causing lost sales, inflated costs, rushed compliance processes and erosion of your brand position over time. vBrowse is an innovative co-browsing solution that provides targeted human support to online customers at the point of need, acting as a human safety net within the self-serve process. The result is an effortless journey within the customers channel of choice, combining the high touch support of face-to-face, with the costs and convenience of digital. -
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Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers. This intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application. Gather feedback from customers with post-call IVR, email, and web intercept surveys. Provides actionable insights for supervisors on agent performance and areas in need of improvement. Engage with customers on a variety of channels from a single intuitive contact center agent desktop that includes inbound voice, outbound voice, outbound IVR, and digital channels. Provides a flexible and agile approach that streamlines the management of the customer's software licenses across the enterprise.
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Noetica
Noetica
Synthesys by Noetica is a contact center agent desktop orchestration and workflow engine that promises to help contact centers do more with less. Synthesys offers omni-channel capabilities, visual call scripting, unified agent desktop, campaign management, and tactical CRM tools. The platform is also highly scalable, resilient, and reliable. -
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Knowmax
Knowmax
An AI knowledge management platform created by CX experts with 10+ years of experience in omnichannel customer service. Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system. Semantic Search helps improve the findability of information, reduces time to access right information and ensures accurate resolution in the first contact. Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss. Empowering your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query. -
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Sprinklr Service
Sprinklr
Sprinklr Service is an enterprise-grade customer service and contact center platform built on a unified customer experience management architecture that consolidates customer interactions across 30+ channels, including social, messaging, live chat, email, voice, and communities, into a single agent desktop with omnichannel routing, case management, and real-time context so agents can deliver consistent, seamless support. It combines AI-powered agent assist, intent-aware routing, conversational IVR, self-service knowledge bases and bots, and supervisor and analytics dashboards to increase agent productivity, improve first-contact resolution, and drive higher customer satisfaction by unifying conversations, insights, and workflows. Sprinklr’s customer self-service features guide customers through automated FAQs and AI chatbots to reduce agent workload, while integrated analytics and reporting provide 360° visibility into agent performance. -
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Sikom AgentOne
Sikom Software
Our omnichannel routing engine AgentOne optimizes the distribution of contacts - calls, chats, e-mails, documents, tasks and much more are delivered to the right employee in real time. Sikom Software converts the contact center structures that have grown in your company into ONE orchestrated omnichannel strategy. Sikom tailor-made Sikom AgentOne ® is the link between your employees and your customers. Multitasking is no problem for our software. For more than 20 years we have been developing individual omnichannel contact center solutions for companies of all sizes. Sophisticated tools for administration, for supervisors and for employees help to control and make visible all elements. With our software, your employees always have everything important in view and only have to concentrate on the essentials. -
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Primas CX
Primas Group
A state-of-the-art solution that overlays onto your existing premise-based call center providing true omni-channel capabilities. This revolutionary software package includes up to 20 world class CX apps that can be implemented quickly and easily in a matter of days – at a price that doesn’t break the bank. Requires only minor modifications to your existing call center. Turns voice-only agents into omni-channel agents to communicate simultaneously via voice, chat, social media, email & web. Facilitates "anytime" communication with online chat via text message, in lieu of direct contact with human agent. Follows customer journey with specialized Screen Pop that displays repeat contacts & historical view of past interactions. Greets repeat caller by name and offers to connect to agent with whom he last communicated. -
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ice Contact Center
Computer Talk Technology
ice Contact Center is an all-in-one customer communications solution, designed to serve all of your contact center needs. Stay ahead of the curve by providing more than just a simple call center. Evolve into an omnichannel contact center solution with enterprise-class features. An all-in-one solution lets you invest in your platform and infrastructure once. No need to add technologies or support diverse systems. Know which processes need to be updated and when with over 100 pre-built reports and a highly configurable monitoring tool. Add social media and mobile channels to your contact center so customers can reach your where it is most convenient for them. ice Contact Center was developed with users and customers in mind. This means that we provide an all-in-one solution to meet all of your needs, enabling you to serve your customers effectively. -
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To engage the customer in today’s digital world means creating a single, unified experience across every channel they choose to use to connect with you. From calls and email to chat and social messaging, delivering seamless service has never been more complex. IFS Customer Engagement software solutions enable businesses to deliver a faster, smarter service whatever the contact channel. By combining an omni-channel contact center with CRM in a single, configurable, AI-powered agent desktop, support staff are empowered to deliver rapid service however complex the request. Bringing together disparate sources of customer data from multiple systems, alongside all contact channels, your agents can deliver customer engagement seamlessly, while simultaneously banking productivity gains. To win in the service market requires excellence in customer care. But what does it take to modernize the contact center and deliver smart self-service?
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Clienk
Clienk
Clienk multichannel communication platform helps companies to communicate effectively and in a consistent way towards their customers. Clienk offers solutions for online conversion, mail, telephony, web chat, proactive chat, web self-service and social media. With one web application it improves your customer satisfaction, sales and trust in your company. Every manager has the goal of achieving more, sometimes forced to do so with fewer people. But a lower service level is no longer accepted by the modern consumer. How will you tackle this challenge? The solutions from Clienk enable your team to work more efficiently than ever. Use our all-in-one application to easily serve multiple customer contact channels “ chat, Facebook, Wechat, WhatsApp, e-mail, call “ without losing the overview. Seizing on the momentum, that is what it is all about in sales. Chat is an outstanding contact channel for serving potential customers at the moment that they need your help or advice.Starting Price: $25 per month -
25
Analance
Ducen
Combining Data Science, Business Intelligence, and Data Management Capabilities in One Integrated, Self-Serve Platform. Analance is a robust, salable end-to-end platform that combines Data Science, Advanced Analytics, Business Intelligence, and Data Management into one integrated self-serve platform. It is built to deliver core analytical processing power to ensure data insights are accessible to everyone, performance remains consistent as the system grows, and business objectives are continuously met within a single platform. Analance is focused on turning quality data into accurate predictions allowing both data scientists and citizen data scientists with point and click pre-built algorithms and an environment for custom coding. Company – Overview Ducen IT helps Business and IT users of Fortune 1000 companies with advanced analytics, business intelligence and data management through its unique end-to-end data science platform called Analance. -
26
ALE Connect
Alcatel-Lucent
Enable customer services for all-size businesses, handling omnichannel interactions (email, live chat, social media, and phone) with the quality and efficiency expected by today’s customers, citizens, and consumers. ALE Connect enriches the Alcatel-Lucent OmniTouch® contact center standard edition, used as a phone call distribution platform, with omnichannel cloud services. It simplifies the workflow between customers, customer service agents, and the rest of the organization, and it facilitates the management of all customer-related activities in the front and back office. Built-in knowledge base and intelligent search to improve call resolution. Integrates with ALE OmniPCX Enterprise and ALE OmniTouch Contact Center SE. High availability, security and redundancy of customer data storage. There’s nothing like great customer service to keep people satisfied and loyal. With ALE Connect, you can offer the customer experience, that sets you apart from the competition. -
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Helpjuice
Helpjuice
Helpjuice is a cutting-edge knowledge base software specifically developed to help businesses centralize all information in a single platform. This web-based solution enables customers to self-serve, solve doubts, and resolve issues without contacting a customer service team. Key features include intelligent instant search, advanced analytics, visual analytics, content library and repository, data management, document tagging and management, and more. -
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Uniphore
Uniphore
Optimize the entire conversation to improve customer experience and agent productivity with Conversational AI, Natural Language Processing (NLP) and Robotic Process Automation (RPA). Omnichannel AI-driven intelligent virtual assistant (IVA) driving customer engagement and increasing self-service and automation rates across IVR, web and mobile. U-Self Serve deflects transactional interactions from high-cost human agents using Conversational AI. Deliver frictionless and ongoing agent verification using voiceprints to increase customer trust and reduce contact center fraud. Monitor agent ID continuously during the entire agent shift and alert supervisor in real-time in the event of an ID issue. Leverage AI with real-time call transcription to deliver in-call alerts, guidance, and automation of agent after-call work (ACW) summaries and call dispositions. Deliver an increase in agent productivity, a reduction in time spent on ACW summaries and an improvement in accuracies. -
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Kunnect
Kunnect
Kunnect provides high quality hosted call center software to help you run your business effortlessly! Kunnect is the best Hosted Call Center Software available today. We provide an Amazon cloud based solution that covers all your call center software and telecommunications needs anywhere on the globe. Kunnect’s XVP - Hosted Call Center Solution provides an affordable and easy to use predictive dialer with CRM scripting to increase productivity, reduce operational costs, and improve customer satisfaction. Our solution is used throughout the world in call centers, as well as empowering at-home agents. Kunnect’s sophisticated cloud-based predictive dialing supports structured, automated outbound right party contact to ensure you meet commitments to your customers and stay in touch. Supports predictive dialing and preview dialing modes for flexibility and productivity. Offers post call actions like printing of invoices or lead sheets.Starting Price: $125 per month -
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CitrusAd
CitrusAd
CitrusAd streamlines media sales and ad-serving for more than half of the top 20 retailers in the world. Our platform makes it easy for brands and retailers to work together to increase sales where it matters most, online at the point of purchase. Fast, personalized and native, with seamless integration. It just looks right, and it works. Natively served, increase click-through rates at the point of purchase. Self-serve advertising and placement with real-time ROI reporting for your brands. Brands create self-serve landing pages, seamlessly uploaded through your API. Retailers simply approve partner brands’ campaigns! In-email banners and product placement delivered direct to customers, promoting the products and brands relevant to them. Reduce wasted opportunities and increase CTRs. Accurate and transparent real-time campaign performance for you and your advertisers, using our intuitive dashboard. -
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REPAY
REPAY
When it comes to payment processing, it can be difficult to find a processor that meets all your business needs. Partner with REPAY, your one-stop-shop for all things payments! From omni-channel inbound and outbound payment processing to messaging management solutions to industry-leading security, we offer complete payment lifecycle management for anywhere, anytime payments, all from one place and customized for you. Anywhere, anytime omni-channel acceptance for simplified payments and satisfied customers. Simplify and digitize outbound vendor payments to eliminate paper checks and reduce per-transaction costs. Offer faster access to financing through immediate funds disbursement to customer debit and prepaid cards. Stay connected to customers through our multi-channel messaging tools. -
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Octella
Octella
Octella is a customizable omnichannel contact center platform that consolidates voice, messaging, and digital channels into a single interface. It provides full PBX capabilities, call flow management, recordings, voicemail, IVR, and text‑to‑speech, alongside advanced autodialing to optimize agent workloads and reduce drop‑offs. Social media and chat integrations enable seamless customer engagement across platforms, while direct inward dialing (DID) numbers let you localize presence. Built‑in call tracking, callback scheduling, and email integration ensure no customer request slips through the cracks, and global SMS support extends outreach worldwide. The platform’s AI features automate routine tasks, such as sentiment analysis, call summarization, and intelligent routing, and deliver real‑time analytics to surface performance insights. Agents and managers access all channels via a mobile app or softphone, with SIP trunking for high‑quality, scalable voice services.Starting Price: €15 per month -
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Teckinfo Auto Dialer
Teckinfo Solutions pvt. ltd.
Teckinfo’s Auto Dialer is a modern outbound calling solution designed to accelerate customer outreach, improve agent productivity, and reduce manual effort. It automates dialing from pre-loaded lists, minimizes idle time, and supports high-volume outbound campaigns. AI enables smarter dialing by analyzing agent availability, call patterns, and best-time-to-call trends. Intelligent screening filters out voicemails, busy tones, unreachable numbers, and spam-flagged contacts, helping teams focus on productive interactions while reducing costs. The platform integrates seamlessly with CRMs and analytics systems, ensuring real-time synchronization of call data and follow-ups. Live dashboards and reports provide visibility into campaign performance and agent efficiency. With flexible campaign management, compliance support, and cloud-ready deployment, Teckinfo’s Auto Dialer delivers a scalable, secure, and AI-driven outbound calling experience. -
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Akio
Akio
Developed by AKIO, the software editor specialized in improving the omnichannel customer experience for call centers and customer service departments since 1998. The Akio.cx contact center software, for the management of all customer service channels on a single platform. Customers are everywhere and contact the brand at any time, through any channel available. The Akio.cx platform by AKIO allows your Customer Relation teams to deliver an omnichannel customer experience, telephone, e-mails, chat, Facebook Messenger and Twitter are natively unified on one user-friendly single tool. Call centers and outsourcers, worldwide, are using the AI-powered Akio.cx platform and its analytics module to enhance their agents and transform supervisors & managers into client satisfaction super-heroes! The assets of the Akio.cx customer engagement platform. The ultimate omnichannel contact center software. -
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V-Person
Creative Virtual
Smart solutions and expert guidance to help you build better relationships with your customers and employees. Our conversational platform brings together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. This innovative virtual agent, chatbot, live chat and conversational AI solution is backed by our award-winning orchestration platform, empowering you to provide consistent, accurate, personalized and seamless omnichannel engagement at large scale. We collaborate with enterprises around the world to improve their customer, employee and contact center experiences while reducing support costs and increasing revenue. Our virtual agents and chatbots currently have over 80 million conversations per year, and that number is rapidly growing. Based on Creative Virtual’s nearly two decades of delivering successful self-service solutions, the Neutrino release of V-Person provides the right combination of conversational AI and orchestration tools. -
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Avoca
Avoca
Avoca is an AI-powered communication platform built as an “AI front office” for service-based businesses, designed to capture, convert, and manage every customer interaction across calls, texts, and chat in a single, automated system. It deploys always-on AI agents that answer inbound inquiries instantly, book jobs directly into CRM systems, and ensure that no lead is missed, regardless of time or call volume. It emphasizes end-to-end automation of the customer journey, from first contact to scheduled service, combining voice AI with omnichannel communication to respond to leads in seconds and guide them through structured workflows. Avoca extends beyond simple call handling by incorporating outbound campaigns and customer nurturing through automated SMS and call sequences, helping businesses re-engage past customers and maintain a full pipeline of bookings. -
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Pindrop
Pindrop
Fraud in the contact center is a multi-billion dollar problem. With 1 out of every 770 fraudulent calls getting to agents. It is an arms race between fraudsters and call center teams to outsmart and outmaneuver each other. In the IVR, one out of 390 accounts being accessed in the IVR will be the victim of a fraud attack. Fraud loss directly impacts a company’s bottom line, customer experience, and brand perception. Pindrop® is a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center for voice, device, and behavior to find up to 80% of phone channel fraud, predict future fraud 60 days in advanced, provide a complete cross-channel view of fraud, reduce costs and review rates, and harden the company against attacks. Determine call risk and account risk in the IVR to prevent data theft, account mining, ATO, and omni-channel fraud. Get real time call risk on every call with real-time alerts for agents on potential fraudulent callers. -
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ETI
ETI Software Solutions
Empowers customers to self-serve with an easy-to-use web portal. Smart, simple customer service views provide real-time data to optimize customer interactions. Predictive analysis and proactive field engagement that transforms the speed and quality of issues resolution. Real-time monitoring and service assurance for CPE management to reduce inefficiencies and cost, improve subscriber experience, and enable next-generation services. Advanced analytics and visualizations to solve business-level challenges, make proactive decisions and better manage operations from workforce management to sales/marketing. Optimize network performance and uptime. Network performance reporting and trending. -
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Ozonetel
Ozonetel
Setup a full-fledged contact center from scratch in hours. Add cloud capabilities while keeping your on-prem hardware. Migrate from legacy to cloud overnight. At Ozonetel, we connect you with product experts who will deeply understand your requirements before recommending a solution that perfectly matches your business goals. Cost-effectively unify and automate digital and voice channels. Top rated dialers to accelerate inbound lead management & outbound campaigns. Setup a complete call management system in 24 hours or less. Comprehensive inbound, outbound, and blended call center solutions. At Ozonetel, we offer secure, cloud-based communication solutions that provide a better customer experience at a lower total cost for contact centers. We are known for developing and launching the first cloud-based customer experience platform in the Indian marketplace. Since then, unparalleled customer support and continuous AI innovation continue to set us apart.Starting Price: $25 per month -
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NIQ Activate
NIQ Activate
Helping retailers and brands collaborate to grow customer value. Omnichannel personalization, retail media, and data monetization solutions for grocery, drug and specialty retailers and their brands. Self-serve customer analytics and targeting, powered by data science automation. AI-driven one-to-one marketing interactions at scale across all channels. Out of the box brand collaboration. Monetize your data and media assets. Leveraging AI, NIQ Activate's retail media solution enables retailers to increase their margins by accelerating the launch of their retail media network with an end to end solution for data management, automated activation and measurement & attribution. NIQ Activate's’ retail media solution enables retailers and brands to proactively identify risks and opportunities for offers and advertisements. Leveraging NIQ Activate's predictive audience-building powers to create hyper-targeted ads that match the customer preferences and the brands’ objectives. -
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Zappix Visual IVR
Zappix
Transform customer service interactions from voice encounters to visual experiences with On-Demand self-service solutions that resolve customer inquiries, improve customer experience, reduce costs, and grow revenues. A faster, more flexible, and more efficient experience for customers calling into your contact center, Zappix Visual IVR converts traditional voice calls to digital & visual self-service. Visual IVR empowers customers to resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a Call Center Representative (CSR). Cloud-based, visual web-apps deliver digital self-service to every digital device customers use, with no download required. End-to-end automation available on multiple channels at a fraction of the cost of building & maintaining a native app. Automate common service needs like order tracking, appointment confirmation, FAQs, and more. -
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CyTrack
CyTrack Intelligence Systems
Powerful Telephony & Contact Center Reporting via web browser user interface and powerful suite of intelligent reports. Call and Screen recording and reporting with PCI DSS compliance. Call Transcription and Sentiment analysis services. Evaluate and categorize calls at scale to measure compliance, build scorecards, rate customer sentiment. Integrate all of your standard telephone call controls with CRM and business data on your desktop. CyCX Connect is the ultimate web and telephony omnichannel contact centre solution. Web chat is fast becoming a channel of choice for direct and personal online customer service. -
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Alorica
Alorica
Alorica Digital Platforms is a suite of cloud-based customer-experience solutions that blends advanced AI-powered automation with human support to deliver scalable, secure, and high-performance digital customer service. It supports omnichannel interactions, voice, chat, email, and more, via a full-stack Contact Center as a Service (CCaaS) architecture, enabling seamless migration to cloud-native contact centers while incorporating intelligent routing, self-service automation, and analytics-driven optimization. It includes features such as multilingual conversational AI (e.g., real-time voice translation and natural-language chat), automated self-service support, speech and text analytics, and AI-assisted agent support to reduce average handle time, improve response quality, and enable consistent, personalized service across channels.Starting Price: Free -
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Nexivo
Core Cognitics
Nexivo is a modern, cloud-native, AI-powered contact center platform, built by Corecognitics to handle customer engagement across chat, voice, SMS, WhatsApp, and web channels. Multilingual AI agents manage inquiries, bookings, and call routing, supporting 100+ languages and providing seamless integration with WhatsApp and Microsoft Teams for reduced wait times and higher first-contact resolution. Nexivo features live transfers, cloud dashboards, auto-transcripts, and analytics to boost agent productivity and deliver a personalized, scalable customer experience for remote and office teams.Starting Price: $10/month -
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Infunnel
Inconcert
Infunnel is an all-in-one marketing automation and CRM platform designed to connect marketing and sales processes within a single system, enabling organizations to manage and optimize the entire customer lifecycle from lead generation to post-sale interactions. It allows users to design and execute omnichannel campaigns across channels such as email, SMS, WhatsApp, calls, and digital advertising platforms, integrating seamlessly with tools like Google Ads, social media, and contact center systems to centralize operations and reduce acquisition costs. It provides advanced lead management capabilities, including automated workflows, lead scoring, and intelligent distribution, ensuring that high-quality prospects are prioritized and handled efficiently across all channels. With built-in AI analytics, users can generate real-time dashboards, track key performance indicators, and gain full visibility into the customer journey, enabling data-driven decisions. -
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Noda Lite
Noda Interaction Platforms
Enterprise-level all-in-one call center solution (IP PBX, recording, Omni-channel, predictive dialing, reporting) for small and medium businesses. All the benefits of Noda Contact Center in a SaaS solution. Call and queue prioritization, support for all modes, progressive, predictive, and preview. A drag-and-drop graphic designer that makes setting up conversation scripts easy. Full or selective recording of all conversations, compatible with PCI DSS. A single queue for all channels, Facebook, Viber, email, SMS, voice, chat, Telegram, and more. Programmable standards used to process contacts along different criteria, complete with call ratings. Our own program-based IP PBX and Softswitch, skill-based routing and distribution, load balancing and hot backup. Combined statistics from conversation scripts and telephony, 50+ built-in reports available out of the box, online statistics. -
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Real-time Customer Data Platform helps you unify, segment, and activate your audience in real-time to drive meaningful customer engagement. It centralizes online and offline customer data, builds unified customer views, and helps activate audiences to automation and orchestration systems. From drag-and-drop data onboarding, simple click-and-select segment creation to real-time audience activation, Algonomy’s Real-time CDP is purpose-built for marketers to self-serve.
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48
First Contact SaaS
First Contact SAAS
First Contact provides powerful agent workflow and call scripting software that optimizes both your inbound and outbound call handling processes. This is based upon workflow and management information tailored to your unique business rules. We support preview and progressive dialling, call blending and full integration to your CRM Systems and contact center services. A powerful and intuitive Workflow-Based Scripting capability that enables an informed Customer conversation and in effect guided scripting software, whilst significantly reducing the cost of training and mitigating business process risk. Collect and report on the outcome of each contact so you can easily understand what is happening in your business. This provides you with the necessary integration with the rest of your business to improve your customers' experience. This means that you get the cloud based call scripting software solution with integration with your exisiting telephony and CRM. -
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Thunderhead ONE Engagement Hub
Thunderhead
ONE is a unifying layer of technology that learns, understands and orchestrates customer conversations and journeys across all interactions and organizational silos. ONE can listen to customer activity across every channel and touchpoint – whether digital, call center or in-store – to build a truly omnichannel view of behavior. Customer-led journeys are the key to delivering personalized experiences and lasting customer engagement. ONE unifies customer journeys across all touchpoints and channels, harnessing intent to drive value with every interaction. Elegant, real-time visualizations provide an instant, unified view of customer journeys. Listening across every customer touchpoint, ONE’s AI-powered analytics provides deep, relevant and timely insights. This allows you to listen more carefully (and understand more clearly) to make better-informed decisions. ONE is built from the ground up as a unifying layer to connect your disparate systems and silos with ease. -
50
My Call Cloud
My Call Cloud
My Call Cloud provides robust, stable, and user-friendly hosted cloud Contact Center Solutions. My Call Cloud assists clients to effectively manage Inbound, Outbound and Blended calling with agents in-house or, remote. Cutting-edge contact center solutions such as SMS, IVR message blasting (with Text-to-Speech), FB messaging, and other services such as No-Dial (voicemail delivery to cell phones without ringing) are just a few of the full-service suite options available to our Call Center Software Business Partners. Upgrade your contact center software expectations with My Call Cloud automated dialer technologies. With full campaign and list management, leads can be optimized to reduce call ratios, achieve sales and marketing goals and connect with customers real-time without delays. Built-in safeguards ensure compliancy with the Telephone Consumer Protection Act with multiple internal do-not-call lists supported. Best in class cloud call center software!Starting Price: $65.00/month/user
