Audience

Contact center managers and customer‑support teams seeking a tool to manage voice, messaging and digital channels with AI‑powered automation

About Octella

Octella is a customizable omnichannel contact center platform that consolidates voice, messaging, and digital channels into a single interface. It provides full PBX capabilities, call flow management, recordings, voicemail, IVR, and text‑to‑speech, alongside advanced autodialing to optimize agent workloads and reduce drop‑offs. Social media and chat integrations enable seamless customer engagement across platforms, while direct inward dialing (DID) numbers let you localize presence. Built‑in call tracking, callback scheduling, and email integration ensure no customer request slips through the cracks, and global SMS support extends outreach worldwide. The platform’s AI features automate routine tasks, such as sentiment analysis, call summarization, and intelligent routing, and deliver real‑time analytics to surface performance insights. Agents and managers access all channels via a mobile app or softphone, with SIP trunking for high‑quality, scalable voice services.

Pricing

Starting Price:
€15 per month

Integrations

API:
Yes, Octella offers API access

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Company Information

Octella
Latvia
octella.com

Videos and Screen Captures

Octella Screenshot 1
Other Useful Business Software
$300 Free Credits for Your Google Cloud Projects Icon
$300 Free Credits for Your Google Cloud Projects

Start building on Google Cloud with $300 in free credits. No commitment, no credit card required until you're ready to scale.

Launch your next project with $300 in free Google Cloud credits—no strings attached. Test, build, and deploy without risk. Use your credits across the entire Google Cloud platform to find what works best for your needs. After your credits are used, continue with always-free tier services. Only pay when you're ready to scale. Sign up in minutes and start exploring.
Start Free Trial

Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Online

Octella Frequently Asked Questions

Q: What kinds of users and organization types does Octella work with?
Q: What languages does Octella support in their product?
Q: What other applications or services does Octella integrate with?
Q: Does Octella have an API?
Q: What type of training does Octella provide?
Q: How much does Octella cost?

Octella Product Features

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database