Audience
Companies in need of a customer engagement platform to optimize all their operations
About Akio
Developed by AKIO, the software editor specialized in improving the omnichannel customer experience for call centers and customer service departments since 1998. The Akio.cx contact center software, for the management of all customer service channels on a single platform. Customers are everywhere and contact the brand at any time, through any channel available. The Akio.cx platform by AKIO allows your Customer Relation teams to deliver an omnichannel customer experience, telephone, e-mails, chat, Facebook Messenger and Twitter are natively unified on one user-friendly single tool. Call centers and outsourcers, worldwide, are using the AI-powered Akio.cx platform and its analytics module to enhance their agents and transform supervisors & managers into client satisfaction super-heroes! The assets of the Akio.cx customer engagement platform. The ultimate omnichannel contact center software.
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Integrations
Company Information
Akio
Founded: 1998
France
www.akio.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Mac
Windows
Training
Documentation
Live Online
In Person
Support
Online
Phone Support
Akio Frequently Asked Questions
Q: What kinds of users and organization types does Akio work with?
Akio works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Akio support in their product?
Akio supports these languages: English.
Q: What kind of support options does Akio offer?
Akio offers support via online and phone support.
Q: What other applications or services does Akio integrate with?
Akio integrates with: CROSS-CRM.
Q: What type of training does Akio provide?
Akio provides training in the form of documentation, live online, and in person.
Akio Product Features
Customer Service
Alerts / Escalation
Supported
Knowledge Base
Supported
Live Chat
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
