Audience
Companies that need a powerful omnichannel routing engine for customer service contact centers
About Sikom AgentOne
Our omnichannel routing engine AgentOne optimizes the distribution of contacts - calls, chats, e-mails, documents, tasks and much more are delivered to the right employee in real time. Sikom Software converts the contact center structures that have grown in your company into ONE orchestrated omnichannel strategy. Sikom tailor-made Sikom AgentOne ® is the link between your employees and your customers. Multitasking is no problem for our software. For more than 20 years we have been developing individual omnichannel contact center solutions for companies of all sizes. Sophisticated tools for administration, for supervisors and for employees help to control and make visible all elements. With our software, your employees always have everything important in view and only have to concentrate on the essentials.
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Integrations
No integrations listed.
Company Information
Sikom Software
Founded: 1997
Germany
sikom.de/loesungen/sikom-agentone/
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
Sikom AgentOne Product Features
Call Center
Call Logging
Supported
Call Scripting
Supported
Campaign Management
Supported
Escalation Management
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Blended Call Center
Not Supported
Call Recording
Not Supported
Database
Not Supported
IVR / Voice Recognition
Not Supported
Queue Management
Not Supported
