Audience
Companies of all sizes searching for a powerful Call Center solution
About CyTrack
Powerful Telephony & Contact Center Reporting via web browser user interface and powerful suite of intelligent reports. Call and Screen recording and reporting with PCI DSS compliance. Call Transcription and Sentiment analysis services. Evaluate and categorize calls at scale to measure compliance, build scorecards, rate customer sentiment. Integrate all of your standard telephone call controls with CRM and business data on your desktop. CyCX Connect is the ultimate web and telephony omnichannel contact centre solution. Web chat is fast becoming a channel of choice for direct and personal online customer service.
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Integrations
Company Information
CyTrack Intelligence Systems
Founded: 1995
Australia
www.cytrack.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Webinars
Live Online
In Person
Support
Online
Phone Support
24/7 Live Support
CyTrack Frequently Asked Questions
CyTrack Product Features
Call Center
Call Scripting
Escalation Management
IVR / Voice Recognition
Predictive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Logging
Call Recording
Campaign Management
Database
Inbound Call Center
Manual Dialer
Outbound Call Center
Progressive Dialer
