Audience
Companies of all sizes searching for a powerful Call Center solution
About CyTrack
Powerful Telephony & Contact Center Reporting via web browser user interface and powerful suite of intelligent reports. Call and Screen recording and reporting with PCI DSS compliance. Call Transcription and Sentiment analysis services. Evaluate and categorize calls at scale to measure compliance, build scorecards, rate customer sentiment. Integrate all of your standard telephone call controls with CRM and business data on your desktop. CyCX Connect is the ultimate web and telephony omnichannel contact centre solution. Web chat is fast becoming a channel of choice for direct and personal online customer service.
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Integrations
Company Information
CyTrack Intelligence Systems
Founded: 1995
Australia
www.cytrack.com
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Webinars
Live Online
In Person
Support
Online
Phone Support
24/7 Live Support
CyTrack Frequently Asked Questions
CyTrack Product Features
Call Center
Call Scripting
Supported
Escalation Management
Supported
IVR / Voice Recognition
Supported
Predictive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Blended Call Center
Not Supported
Call Logging
Not Supported
Call Recording
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Inbound Call Center
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Not Supported
Progressive Dialer
Not Supported