Audience

Companies of all sizes searching for a powerful Call Center solution

About CyTrack

Powerful Telephony & Contact Center Reporting via web browser user interface and powerful suite of intelligent reports. Call and Screen recording and reporting with PCI DSS compliance. Call Transcription and Sentiment analysis services. Evaluate and categorize calls at scale to measure compliance, build scorecards, rate customer sentiment. Integrate all of your standard telephone call controls with CRM and business data on your desktop. CyCX Connect is the ultimate web and telephony omnichannel contact centre solution. Web chat is fast becoming a channel of choice for direct and personal online customer service.

Integrations

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Company Information

CyTrack Intelligence Systems
Founded: 1995
Australia
www.cytrack.com

Videos and Screen Captures

CyTrack Screenshot 1
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Product Details

Platforms Supported
Cloud
Windows
Training
Documentation
Webinars
Live Online
In Person
Support
Online
Phone Support
24/7 Live Support

CyTrack Frequently Asked Questions

Q: What kinds of users and organization types does CyTrack work with?
Q: What languages does CyTrack support in their product?
Q: What kind of support options does CyTrack offer?
Q: What other applications or services does CyTrack integrate with?
Q: What type of training does CyTrack provide?

CyTrack Product Features

Call Center

Call Scripting Supported
Escalation Management Supported
IVR / Voice Recognition Supported
Predictive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported
Blended Call Center Not Supported
Call Logging Not Supported
Call Recording Not Supported
Campaign Management Not Supported
Database Not Supported
Inbound Call Center Not Supported
Manual Dialer Not Supported
Outbound Call Center Not Supported
Progressive Dialer Not Supported

CyTrack Additional Categories