Audience
Companies seeking a multichannel communication platform to communicate effectively and in a consistent way towards their customers
About Clienk
Clienk multichannel communication platform helps companies to communicate effectively and in a consistent way towards their customers. Clienk offers solutions for online conversion, mail, telephony, web chat, proactive chat, web self-service and social media. With one web application it improves your customer satisfaction, sales and trust in your company. Every manager has the goal of achieving more, sometimes forced to do so with fewer people. But a lower service level is no longer accepted by the modern consumer. How will you tackle this challenge? The solutions from Clienk enable your team to work more efficiently than ever. Use our all-in-one application to easily serve multiple customer contact channels “ chat, Facebook, Wechat, WhatsApp, e-mail, call “ without losing the overview. Seizing on the momentum, that is what it is all about in sales. Chat is an outstanding contact channel for serving potential customers at the moment that they need your help or advice.
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• Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings
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Pricing
Starting Price:
$25 per month
Company Information
Clienk
Founded: 2003
Hong Kong
www.clienk.com
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Product Details
Platforms Supported
Cloud
iPhone
Android
On-Premises
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
Clienk Frequently Asked Questions
Clienk Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Database
IVR / Voice Recognition
Inbound Call Center
Outbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics
Call Scripting
Campaign Management
Escalation Management
Manual Dialer
Predictive Dialer
Progressive Dialer
Customer Service
Alerts / Escalation
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Appointment Management
Self Service Portal
