Audience
Companies seeking a multichannel communication platform to communicate effectively and in a consistent way towards their customers
About Clienk
Clienk multichannel communication platform helps companies to communicate effectively and in a consistent way towards their customers. Clienk offers solutions for online conversion, mail, telephony, web chat, proactive chat, web self-service and social media. With one web application it improves your customer satisfaction, sales and trust in your company. Every manager has the goal of achieving more, sometimes forced to do so with fewer people. But a lower service level is no longer accepted by the modern consumer. How will you tackle this challenge? The solutions from Clienk enable your team to work more efficiently than ever. Use our all-in-one application to easily serve multiple customer contact channels “ chat, Facebook, Wechat, WhatsApp, e-mail, call “ without losing the overview. Seizing on the momentum, that is what it is all about in sales. Chat is an outstanding contact channel for serving potential customers at the moment that they need your help or advice.
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Pricing
Starting Price:
$25 per month
Company Information
Clienk
Founded: 2003
Hong Kong
www.clienk.com
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Product Details
Platforms Supported
Cloud
iPhone
Android
On-Premises
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
Clienk Frequently Asked Questions
Clienk Product Features
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Database
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Outbound Call Center
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Escalation Management
Not Supported
Manual Dialer
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Customer Service
Alerts / Escalation
Supported
Call Center Management
Supported
Email Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Supported
Social Media Integration
Supported
Surveys & Feedback
Supported
Virtual Assistant
Supported
Workflow Management
Supported
Appointment Management
Not Supported
Self Service Portal
Not Supported
