Related Products
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About
DialOnce orchestrates contact journeys (voice or digital) in order to satisfy your customers’ needs by directing them to the best channel. Customer satisfaction is measured and validated by our customers and independent consulting firms. Guide to the most suitable solution to promote the First Contact Resolution. Encourage the use of digital and self-serve support channels. Omnichannel overview for real-time management of customer journeys. Optimize availability by offering a solution to 100% of your calls. Reduce your treatment costs by reducing your low value-added calls. Increase your sales productivity by allowing your resources to make outbound calls. Reduce processing costs by promoting self-serve solutions and contributing to First Contact Resolution. Orchestrate your customer relationships thanks to an omnichannel overview of contact paths which monitors the effectiveness of your solutions.
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About
Helpjuice is a cutting-edge knowledge base software specifically developed to help businesses centralize all information in a single platform. This web-based solution enables customers to self-serve, solve doubts, and resolve issues without contacting a customer service team. Key features include intelligent instant search, advanced analytics, visual analytics, content library and repository, data management, document tagging and management, and more.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
An optimization platform for omnichannel customer relationships
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Audience
Helpjuice supports small startups and Fortune 500 Companies by delivering a robust knowledge base software solution.
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationDial Once
Founded: 2014
France
dial-once.com
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Company InformationHelpjuice
Founded: 2011
United States
www.helpjuice.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Not Supported
Appointment Management
Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Live Chat
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Supported
Social Media Integration
Not Supported
Surveys & Feedback
Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
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Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Supported
Decision Tree
Supported
Discussion Boards
Not Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
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Integrations
Assembled
Not Supported
Intercom
Not Supported
Shopify
Not Supported
Stackreaction
Not Supported
Wizardshot
Not Supported
WordPress
Not Supported
Zendesk
Not Supported
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Integrations
Assembled
Supported
Intercom
Supported
Shopify
Supported
Stackreaction
Supported
Wizardshot
Supported
WordPress
Supported
Zendesk
Supported
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