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About

DialOnce orchestrates contact journeys (voice or digital) in order to satisfy your customers’ needs by directing them to the best channel. Customer satisfaction is measured and validated by our customers and independent consulting firms. Guide to the most suitable solution to promote the First Contact Resolution. Encourage the use of digital and self-serve support channels. Omnichannel overview for real-time management of customer journeys. Optimize availability by offering a solution to 100% of your calls. Reduce your treatment costs by reducing your low value-added calls. Increase your sales productivity by allowing your resources to make outbound calls. Reduce processing costs by promoting self-serve solutions and contributing to First Contact Resolution. Orchestrate your customer relationships thanks to an omnichannel overview of contact paths which monitors the effectiveness of your solutions.

About

Helpjuice is a cutting-edge knowledge base software specifically developed to help businesses centralize all information in a single platform. This web-based solution enables customers to self-serve, solve doubts, and resolve issues without contacting a customer service team. Key features include intelligent instant search, advanced analytics, visual analytics, content library and repository, data management, document tagging and management, and more.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

An optimization platform for omnichannel customer relationships

Audience

Helpjuice supports small startups and Fortune 500 Companies by delivering a robust knowledge base software solution.

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Easy to use AI search Best support Customizations Editor Chatbot Integrations Localisations Analytics
  • Helpjuice is something we just switched into and it is amazing. So simple to use, great way to keep track of what is happening.

Cons

  • Onboarding Learning curve a bit higher. Pricing plans
  • Have not fully explored the whole system yet, but so far there are no complaints.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Dial Once
Founded: 2014
France
dial-once.com

Company Information

Helpjuice
Founded: 2011
United States
www.helpjuice.com

Alternatives

Alternatives

Universal Knowledge

Universal Knowledge

Knowledge Powered Solutions Ltd
DialShree

DialShree

Elision Technolab
RightAnswers

RightAnswers

Upland Software

Categories

Customer Service Supported

Categories

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Integrations

Assembled Not Supported
Intercom Not Supported
Shopify Not Supported
Stackreaction Not Supported
Wizardshot Not Supported
WordPress Not Supported
Zendesk Not Supported

Integrations

Assembled Supported
Intercom Supported
Shopify Supported
Stackreaction Supported
Wizardshot Supported
WordPress Supported
Zendesk Supported
Claim Dial Once and update features and information
Claim Dial Once and update features and information
Claim Helpjuice and update features and information
Claim Helpjuice and update features and information