Audience

Agents and contact centers interested in an artificial intelligence and machine learning solution to resolve customer issues

About Verizon Knowledge Assist

When customers pose critical questions to your business, they expect fast and efficient service, even when they’re dealing with virtual agents. Knowledge Assist uses artificial intelligence and machine learning to help agents in your contact center resolve customer issues quickly, accurately and consistently. Knowledge Assist is an AI-driven knowledge base integrated into contact center and virtual agents’ desktops to deliver up-to-date, accurate answers and guidance. Our solution helps your agents understand the intent of customers’ questions, provide consistent answers across channels, build trust and drive customer conversations. Knowledge Assist uses AI to empower your contact center agents with accurate, relevant information in real time. It blends highly crafted responses, integrates to relevant data sources, and reads internal and external websites and documents to create an evolving knowledge base that assembles the most relevant information.

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Integrations

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Ratings/Reviews

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Company Information

Verizon
Founded: 1983
United States
www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/knowledge-assist/

Videos and Screen Captures

Verizon Knowledge Assist Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
Online

Verizon Knowledge Assist Frequently Asked Questions

Q: What kinds of users and organization types does Verizon Knowledge Assist work with?
Q: What languages does Verizon Knowledge Assist support in their product?
Q: What kind of support options does Verizon Knowledge Assist offer?
Q: What type of training does Verizon Knowledge Assist provide?

Verizon Knowledge Assist Product Features

Knowledge Management

Self Service Portal
Collaboration
Discussion Boards
Cataloging / Categorization
Full Text Search
Content Management
Knowledge Base Management
Decision Tree
Artificial Intelligence (AI)