Best Help Desk Software - Page 6
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Faveo Helpdesk
Ladybird Web Solution
Faveo is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support systems. In today’s competitive startup scenario customer retention is one of the major challenges. Faveo offers a super easy setup. We’ve included an EASY step by step Installer. Faveo can also be installed in One click via Softaculous or Fantastico Auto Installer. Be amazed by how quickly you get up and running! Faveo comes loaded with integrated time-assigned priority ticket resolution and support system. Faveo comes with Rich HTML text editor and allow to reply to ticket in rich HTML text. Ticket locking mechanism to allow staff to lock tickets during response and avoid conflicting or dual responses. CMDB (Configuration management database), Configuration items (CI) tracking, Asset relationships.Starting Price: $485 one-time payment -
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Deskpro
Deskpro
Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deployment options include our cloud, your private cloud, on-premise or sovereign data centers. Enabling organizations to securely deliver the future of customer and employee experiences today.Starting Price: $39 per user per month -
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next4biz
Next4biz
Business-to-Business (B2B) and Business-to-Consumer (B2C) marketers aim to capture the attention of two different target profiles. While there are many similarities between these two types of marketing, driving prospects from each channel requires different communication approaches in every aspect. Omnichannel Customer Communication is one of the “must-have” features of new contact center technology. This new concept allows your company to interact with your clients via all channels. On top of the standard methods (telephone, email, web), your customers may contact you via the new media channels such as self-service, social media, or chat. Low Code means that you don’t have to code or have technical skills for process design. You can simply design your application interface and workflows from the design interfaces instead of undergoing complicated coding tasks.Starting Price: $75.00/month/user -
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ConSol CM/Helpdesk
ConSol Consulting & Solutions Software GmbH
ConSol CM/Helpdesk is the solution for efficient IT support for customers and employees, made in Germany. CM/Helpdesk allows you - partially automated or manually - to find quick solutions for all incidents, and requests. All incoming inquiries (e-mail, web form or self-service-portal) are automatically recorded and forwarded to the respective processor in the 1st level, 2nd level or other specialist teams by integrated workflow logic. FAQs and suggested solutions are available to help you find a solution quickly. The integrated change management enables the creation and tracking of simple and complex changes. Problem management is used for the elimination of major errors. And best of all: all processes and data structures can be adapted to your needs.Starting Price: € 69,00/month/user -
5
The Service Program
Westrom Software
Manage your service business effectively and route more efficiently with the industry leading, service business software that seamlessly integrates with QuickBooks™. QuickBooks™ compatible. Easy to set up. Simple to use. Customer portal and robust mobile solution options. Seamlessly integrate with QuickBooks™. Post Invoices, employee time, bills etc. Works with classes and sales reps, no need for double entry. Enter/complete tasks & work orders. Take before and after pictures of jobs. Enter and view customer equipment, signature capture, print and/or email transactions. Service business software allows you to track customer profitability, improve staff communications, and effectively manage your routes. Optimize routes by area, day and tech. View details of each stop, map to each stop or service call while on the road. Generate Route Maps and optimize your stop order to be more efficient.Starting Price: $49.00/month/user -
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versaSRS Business Workflow
VersaDev
With versaSRS improving business efficiencies has never been as powerful. Your business will gain access to extensive tools to drive process, improve workflow and increase productivity. versaSRS comes with all of the modules you would expect from an Enterprise Solution but without the huge price tag. Improve communication between your company, your customers and your employees.Starting Price: $200/user/year -
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Artologik HelpDesk
Artisan Global Media
Artologik HelpDesk is a success because we value relations. Your story inspires us, and we are passionate about providing the foundation that helps you give quality support. Trust more than three decades of experience. Streamline your channels. Employ omnichannel ticket registration to simplify support. Support your team. Use dashboards and collaboration features to handle tickets smoothly. Analyse and improve. Use report engines to identify and follow up on improvement areas. Save solved tickets. Build your FAQ by adding finished cases and work more effectively. Strengthen your brand by giving technical assistance or instructions for use. Build customer relations while managing complaints, returns, and refunds. Provide your organisation with a tool to manage HR questions about salary, agreements, etc.Starting Price: €160 per month -
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C2 ITSM
C2 Innovations, a Sherweb company
C2 ITSM is an integrated business service management solution (ITSM) that supports and automates your business processes, exceeding customer expectations. Easily manage all types of requests, changes, assets, inventories, tasks and projects within a single platform.Starting Price: $44 per user per month -
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Helpshift
Helpshift
When mobile users need help, the last thing they want to do is leave your app. That’s why we give them quick and easy in-app help that’s purpose-built for mobile apps and always on. Modern app users prefer messaging over antiquated email and phone support. So, we designed an in-app chat experience that’s easy to use and ready when they are. Our bots automatically resolve common user issues and capture support details for agents so users never have to repeat themselves. App-first support for app-first companies. That’s why we built the world’s best mobile, app-first customer service solution. Join us in ridding the world of bad customer service.Starting Price: $150.00/month -
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Trengo
Trengo
Customer service software. Streamline all your communication channels into one powerful inbox. Collaborate with your team, automate conversations and deliver amazing customer experiences. Solve all your problems with one inbox. Amazing experiences start with frictionless communication. Power up your work by unifying all channels, unlocking team collaboration and creating productive workflows - all in one organized inbox. Switching screens and logging into multiple inboxes is forever history. Trengo integrates all your favorite communication channels into one inbox. From email to WhatsApp, from voice to our own live chat solution. All communication channels in one inbox. In Trengo, conversations can be easily assigned to the right team or user. By @tagging a colleague, you can leave internal comments and easily collaborate to solve a problem. With one click, you switch to your team chat for 1-on-1 or group communication. Our powerful live chat solution is built to deliver.Starting Price: $22 per agent per month -
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ThinkOwl
ThinkOwl
ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl's arsenal of potent solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. It offers the perfect blend of service desk features, conversational or generative AI, and an omnichannel communication environment. Its workflow automation, AI technology, and software integration capabilities are a real treat for digital communication. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels.Starting Price: $0 -
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DataKnowl
Complexity Intelligence
DataKnowl is the customer service and engagement platform designed to build direct, unbreakable relationships with customers. Over 50 features, including Interactive Voice Response (IVR), Call Forwarding, Text Messaging, Extensions, SIP compatible, Multiple users, etc. The toll-free number is a fundamental tool for giving your company a professional and solid image. DataKnowl is a leader in the supply of toll-free numbers in more than 50 countries worldwide. Choose the perfect number for your business. The telephone is one of the most used and effective channels for interacting with its customers. Make the most of the telephone channel by managing conversations in the best possible way and offering intelligent AI-based services. Manage your customers' requests via email, one of the most used and significant channels to manage. Keep track of requests using tickets, automatically convert emails into tickets.Starting Price: $8 per month -
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FirstOne HelpDesk
FirstOne Systems
F1Helpdesk i an IT help desk that offers personalized support and can help with a variety of tasks, including router and server management, data storage, desktop needs, and user account management. F1 Solutions also offers preventative maintenance, system monitoring, Microsoft patch management, and system audits.Starting Price: $15000 one-time payment -
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Flectra
Flectra HQ
The Fastest Growing Open Source ERP & CRM Software With over 10,000 users worldwide, Flectra is the fastest-growing open-source ERP and CRM solution, trusted by businesses of all sizes. Our platform is designed to be flexible, feature-rich, and cost-effective, catering to a wide range of business needs. Built with a powerful modular design, Flectra covers every essential aspect of your business, including CRM, Purchase, CMS, Project Management, Sales, Inventory, Point of Sale, Helpdesk, Accounting, Human Resources, Manufacturing, and Marketing Automation. Our mission is to provide businesses with the tools they need to succeed in a competitive marketplace. Flectra’s customizable modules seamlessly integrate to offer a holistic, next-generation business management system that adapts to your unique processes. Experience the future of business management with Flectra—where innovation meets efficiency.Starting Price: $19/month/user -
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Nextiva
Nextiva
Nextiva is an AI-powered Unified Customer Experience Management (Unified-CXM) platform that helps businesses acquire, retain, and grow customers through seamless, personalized interactions. It unifies voice, chat, messaging, social, email, video, and reviews into one platform, eliminating silos and improving collaboration across teams. With patented customer journey orchestration, companies gain real-time insights and automate workflows that improve customer retention while lowering costs. Built-in AI and automation simplify self-service, optimize agent productivity, and deliver measurable efficiency. Nextiva’s workforce engagement tools reduce attrition, boost performance, and connect front-line employees with back-office teams. Trusted by thousands of innovative companies worldwide, and recognized as a Strong Performer in Gartner’s 2025 “Voice of the Customer” CCaaS report, Nextiva is redefining how businesses deliver meaningful customer experiences.Starting Price: $19.95 per month -
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DiamanteDesk
Eltrino
Just US businesses lose $62B USD every year because of poor customer support. Besides, customer expectations are continuously increasing. To keep up with this businesses need to react immediately and provide highly personalized services. And there are a lot of help-desk solutions that can help to deal with customer support as a pro. But if your business processes differ from ordinary, you need to customize the system and with the most of available applications it will cost you a small fortune or it’s simply impossible. Our solution is Open Source, so it’s fully customizable and flexible. You can play with its modules like with Lego bricks and implement your own business logic. DiamanteDesk was launched with a desire to help people to provide customer support without limits, don't obey restrictions, play by your own rules. DiamanteDesk allows clients to implement support functionality that they really need instead of get used to existing limits.Starting Price: $49 per month -
17
AIhelp
ShareFun Network
Give customers what they want, quick and easy resolutions to their issues. AIHelp helps you provide personalized support when and where they need it, so customers stay happy and satisfied. AIHelp enables you customize your support and configure any workflow, the software is powerful enough to handle the most complex business, yet flexible enough to scale with you as you grow. Mobile version is a completely SDK messaging and Chat API for Mobile support include many built-in packages such as In-App Messaging, AI Chat Bots, In-App operation, Push Notification, Smart Auto-Form and more. Currently thousands of games / Apps are running AIHelp’s SDK in their product which helped them for higher rankings and retention. We’re always on the edge of the technology trends and now actively across many support channels and compatible with all major platforms.Starting Price: $0.05 per ticket -
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Kiodesk
Roboeyelabs
Kiodesk helps businesses deliver outstanding customer support to their clients through tools that allow customers to find timely and relevant support without having to go through elaborate and mazy hurdles. Kiodesk helps businesses deliver outstanding customer support to their clients through tools that allow customers to find timely and relevant support without having to go through elaborate and mazy hurdles. The same tools also increase agent productivity and analytics and reports that enable managers to find key issues in agent performances so that they can improve their service as well as make intelligent business decisions. The IT desk is fast, and combines all necessary asset management and reporting widgets to be used in corporate environments, but most of all it is well integrated to work in every software ecosystem. Create a self service experience that supports your brand and improves customer satisfaction.Starting Price: $0.01 per year -
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Milldesk
Milldesk Help Desk Software
Milldesk Help Desk is the perfect solution for centralizing information, automating processes, classifying tickets, saving time, and increasing user satisfaction. A democratic tool, it can be used in various types of businesses and departments, such as Administration, HR, Purchasing, Logistics, Facilities, and others. Milldesk makes interactions simpler for both staff and requesters, offering multichannel support with a single tool and a set of features based on ITIL best practices. Integrate different departments through a customizable SSC, allowing you to serve multiple sectors and branches. Build intelligent workflows, easily create, prioritize, and organize all your support processes in one place with Milldesk.Starting Price: $25 per user per month -
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Ignatiuz HelpDesk
Ignatiuz Software
Engage users like never before with outstanding user experiences in the most intuitive way possible with our multi-touch applications, augmented reality, and virtual reality technology. Happy employees lead to business success. Give them the care they need with SharePoint Helpdesk, a free-to-use internal ticketing system in Microsoft Teams for Office 365, and SharePoint Online Helpdesk solutions by Ignatiuz. SharePoint Online Helpdesk is designed to facilitate seamless communication between the employees and helpdesk agents. Along with creating support tickets, employees can track the status of all their tickets in one place. Easy reporting features give administrators complete insights into agent performance and helps in the decision-making process. SharePoint enables automated notifications to concerned users during ticket creation, resolution, and response management. It enables cross-functional team synchronization and collaboration for better productivity.Starting Price: $1,499 per year -
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Klaus
Klaus
High-growth companies use Klaus to improve their customer support quality. - Improved CSAT & efficiency metrics after the first month of usage. - Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. - Actionable metrics to track quality and identify issues as they arise. - 90% time saved compared to doing reviews manually using spreadsheets. Zoom in on details with data insights and zoom out for perspective with data visuals. A quality all-in-one, Klaus is your single source of information for training & improving. -
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SeamlessDesk
Seamless Desk
SeamlessDesk is an affordable cloud-based help desk software that allows you to reach your companies support goals with intuitive and rich-featured software. Unlike other help desk software, SeamlessDesk does not restrict you with high priced package plans to obtain the features you want or need. We provide you with unlimited access to every feature we have regardless of the package you choose. Simply tell us how many agents you need and that's it. Automation Rules allow you to create fully customizable workflows that will trigger when specific criteria are met, enabling you and your team to stay focused on what’s important. Agents and end-users can generate tickets and requests quickly and easily via the web portal, the self-service portal, email, the mobile application, or social media platforms. Grant self-service portal access to your end-users so that they can search your Knowledge Base, submit tickets, view the status of a current ticket, and more.Starting Price: $19.00/month/user -
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Genuity
Genuity
It's here. IT intelligence for the rest of us. Genuity is the only affordable, cloud-based platform for managing and monitoring your entire IT profile. Take your IT to the next level for only $29.99 per company, per month. Even in today’s digital age, where information is readily available, the IT market has thrived in the obstruction of market transparency. At Genuity, we’re betting that the world is ready for an alternative. Reduce time spent answering inquiries and researching pricing. Give everyone on your team more time (& money) to focus on tasks that matter. Eliminate auto-renew clauses, complex cancelation terms, surcharges, or any other unnecessary costs that add zero value to your operation. Gain greater control of your entire IT portfolio through enterprise-grade software and a community of IT pros.Starting Price: $29.99 per month unlimited -
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Zendesk Gather
Zendesk
Zendesk Gather provides a community forum for customers to connect and collaborate. Sometimes customers just want a place to talk. And it doesn’t always have to be with you. Think about it—your customers use your products every day, and their expertise can come in handy. All you have to do is open the door so they can swap knowledge—and you can still provide support when they need it. Zendesk Gather is community forum software that makes it all happen by creating a space for customers to collaborate with your business and each other. With Gather, the trusted support your customers seek doesn’t always have to come from your team. Build a place where they can lean on each other for help. Let your customers share ideas, give feedback, and exchange their own tips and tricks. And if complex issues come up, loop in your agents, so conversations flow and remain productive.Starting Price: $9 per agent per month -
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Richpanel
Richpanel
Customer Support & Helpdesk software used by 500+ businesses daily. Designed for high-growth businesses that want to grow, without hiring more agents. Resolve up to 50% of issues before they reach agents. Design your own self-service flows to completely resolve tickets. Grow without hiring more agents. No more switching tabs. Richpanel displays customer & order data for rich context, next to each ticket. Agents save a ton of time. Integrations include Shopify, Shopify Plus, Magento, WooCommerce, AirCall, Smile, ReCharge and more. Manage all your support channels from one place. Customers can contact you via chat, email, facebook, instagram, phone & SMS and you can respond to them from a single, beautiful dashboard. Boost productivity with automation. Automatically collect visitor emails, set reply-time expectations, qualify visitors and do skill based routing. Flexible reporting platform. Beautiful UI for team productivity, impact on revenues & satisfaction.Starting Price: $59/agent/month -
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Vtiger Help Desk
Vtiger
Treat every customer like your first. Resolve more cases, improve support efficiency, and maximize customer satisfaction. Centralize your multi-channel support on a single platform. Fully automate case creation, assignment, and resolution process. Make it easy for team members to collaborate seamlessly to ensure quick case resolution. Turn frequently asked questions into knowledge base accessible on self service portal to reduce case volume and help your team focus on solving more complex problems. Use Vtiger’s help desk insights to get real time visibility into your team’s performance and make data driven decisions. Visualize the most important metrics such as case resolution time, team workload, customer satisfaction ratings and more to quickly identify bottlenecks and respond to them faster. Schedule reports to convert raw data into actionable insights and find quick solutions to common help desk issues.Starting Price: $10 per user per month -
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UseDesk
UseDesk
It is a solution for you to automate your customer engagement services and solving customer support tickets. Connect all your communication channels and handle them in one user friendly interface. Productive agents are happy agents. Create templates, set up automatic responses to standard questions, make automatic changes to customer status and assign new tags. Make your work place simple and faster. Use tags and status, assign support agents, SLA control, apply filters, use response templates and more. UseDesk helps you track how quick you respond to your customers and makes reports of your departments performances. UseDesk is designed to be simple. Enjoy our pre-set integrations or connect your systems using our open API and SDK for iOS and Android. Your employees won't have to switch between windows and programs; and will be able work without leaving our platform.Starting Price: $50 per agent per month -
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Omnidesk
Omnidesk
Take customer communication to the next level. Omnidesk is a convenient service for support and communication with clients through all communication channels. Clients turn to you as convenient for them, and employees work with pleasure. Add all channels so customers can contact you in a convenient way. Create rules and templates to save time on routine tasks. Process requests and pleasantly surprise them with the quality of support. Analyze the performance of each of the employees and departments of the company. Omnidesk has already been chosen by delivery services, travel agencies, software developers, educational projects, payment services and many others.Starting Price: 15€ per employee per month -
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Sidequest
Sidequest
Sidequest combines the best of both worlds and brings the power of industry-grade issue management to your workplace. Send, receive and monitor your personal and team tasks. Always have a shared understanding about the status of tasks so you'll no longer need to wonder: Is it done? Is it still pending? Who is looking after it? What's the deadline? Use the power of native Slack threads to communicate right inside tasks, creating a shared task history and reducing ambiguity. Provide each Slack workspace member with a personal task inbox, and set up additional shared inboxes in channels – these are great for IT, HR, infrastructure and other internal helpdesks.Starting Price: $1.50 per user per month -
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Wrangle
Wranglesoft
Manage processes and approvals in Slack or email. Kick off processes from 1500+ of the apps you use every day. If you can whiteboard it, you can Wrangle it. Collaborate with colleagues to map your processes where everyone can see them. Anyone can use Wrangle's drag-and-drop workflow builder. Automatically trigger workflows, tasks, and approvals directly from Slack and email. We will notify the right person, at the right time, in the right order, with exactly what needs to be done. No more chasing down colleagues or wondering if if something was dropped. Connect the apps you use every day. Kick off workflows automatically from 1500+ apps and automatically update those same apps as your process progresses. Capture and track human to-do’s and add process tracking to your team's existing systems. Give super powers to your operations pros across every team. Automate any kind of approval or process.Starting Price: $46/agent/month
