Audience
Companies and teams seeking a solution to improve their customer services
About DiamanteDesk
Just US businesses lose $62B USD every year because of poor customer support. Besides, customer expectations are continuously increasing. To keep up with this businesses need to react immediately and provide highly personalized services. And there are a lot of help-desk solutions that can help to deal with customer support as a pro. But if your business processes differ from ordinary, you need to customize the system and with the most of available applications it will cost you a small fortune or it’s simply impossible. Our solution is Open Source, so it’s fully customizable and flexible. You can play with its modules like with Lego bricks and implement your own business logic. DiamanteDesk was launched with a desire to help people to provide customer support without limits, don't obey restrictions, play by your own rules. DiamanteDesk allows clients to implement support functionality that they really need instead of get used to existing limits.
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Pricing
Starting Price:
$49 per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Eltrino
Founded: 2011
Ukraine
eltrino.com/services/customer-support
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
DiamanteDesk Frequently Asked Questions
DiamanteDesk Product Features
Help Desk
Automated Routing
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Interaction Tracking
Supported
Multi-Channel Communication
Supported
Network Monitoring
Supported
Self Service Portal
Supported
Alerts / Escalation
Not Supported
Community Forums
Not Supported
IT Asset Management
Not Supported
Incident Management
Not Supported
Knowledge Base
Not Supported
Known Issue Management
Not Supported
Live Chat
Not Supported
Multiple Brands / Products
Not Supported
Real-time Chat
Not Supported
Service Level Agreement (SLA) Management
Not Supported
Ticket Management
Not Supported
