Audience

App-first companies

About Helpshift

When mobile users need help, the last thing they want to do is leave your app. That’s why we give them quick and easy in-app help that’s purpose-built for mobile apps and always on. Modern app users prefer messaging over antiquated email and phone support. So, we designed an in-app chat experience that’s easy to use and ready when they are. Our bots automatically resolve common user issues and capture support details for agents so users never have to repeat themselves. App-first support for app-first companies. That’s why we built the world’s best mobile, app-first customer service solution. Join us in ridding the world of bad customer service.

Pricing

Starting Price:
$150.00/month
Pricing Details:
Starting at just $150 per month with an annual contract, you get all of the benefits and features of our Starter plan
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

Helpshift
Founded: 2011
United States
www.helpshift.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Android
Chromebook
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online

Helpshift Frequently Asked Questions

Q: What kinds of users and organization types does Helpshift work with?
Q: What languages does Helpshift support in their product?
Q: What kind of support options does Helpshift offer?
Q: What other applications or services does Helpshift integrate with?
Q: Does Helpshift have a mobile app?
Q: What type of training does Helpshift provide?
Q: Does Helpshift offer a free trial?
Q: How much does Helpshift cost?
Q: What pricing for support is available for Helpshift?
Q: What pricing for training is available for Helpshift?

Helpshift Product Features

Customer Service

Alerts / Escalation Supported
Email Management Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Supported
Workflow Management Supported
Appointment Management Not Supported
Call Center Management Not Supported

Help Desk

Alerts / Escalation Supported
Automated Routing Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
IT Asset Management Supported
Interaction Tracking Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported
Community Forums Not Supported
Incident Management Not Supported

Live Chat

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported