Audience
E-commerce, Banking, Insurance, Hospitality, Government, Media, Entertainment, Logistics, Education, Healthcare
About Tiledesk
Tiledesk is an open source instant messaging platform for orchestrating and delivering conversational services and applications.
Based on the MQTT protocol, Tiledesk orchestrates instant, asynchronous and multichannel communication among all stakeholders of a typical conversational architecture: chatbots, support operators, end users, colleagues, applications, etc.
Main Features:
• Live Chat Widget with full multichannel experience on Web and Mobile;
• Resolution Bot to automate customer support;
• Easy Integration with all major AI-platforms, cloud and Open source, from DialogFlow to RASA;
• Chat Tools like typing indicator, off-line access, delivery receipts, contact list, conversation history and much more;
• Team Organization with multi-project management, SLAs setting, smart assignment of the queues, departments organization and much more;
• Seamless conversation allows to “jump” between different channels;
• Ticketing Management system;
• Monitoring dashboard.
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Pricing
Starting Price:
€25/month
Pricing Details:
There are also (both in the cloud and on-premise):
- Free forever plan ;
- Custom plan for Enterprises.
- Free forever plan ;
- Custom plan for Enterprises.
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Company Information
Tiledesk
Founded: 2020
Italy
tiledesk.com
Videos and Screen Captures
Other Useful Business Software
Custom VMs From 1 to 96 vCPUs With 99.95% Uptime
Live migration and automatic failover keep workloads online through maintenance. One free e2-micro VM every month.
Product Details
Platforms Supported
Cloud
iPhone
Android
On-Premises
Training
Documentation
Live Online
In Person
Support
Phone Support
Online
Tiledesk Frequently Asked Questions
Tiledesk Product Features
Chatbot
Human Takeover
Supported
Machine Learning
Supported
Natural Language Processing
Supported
Payment Integration
Supported
Reporting / Analytics
Supported
Call to Action
Not Supported
Context and Coherence
Not Supported
Inline Media / Videos
Not Supported
Prediction
Not Supported
Ready-made Templates
Not Supported
Sentiment Analysis
Not Supported
Social Media Integration
Not Supported
Conversational AI
For Developers
Supported
Intent Recognition
Supported
Multi-Languages
Supported
Omni-Channel
Supported
Pre-configured Bot
Supported
Reusable Components
Supported
Code-free Development
Not Supported
Contextual Guidance
Not Supported
On-Screen Chats
Not Supported
Sentiment Analysis
Not Supported
Speech Recognition
Not Supported
Speech Synthesis
Not Supported
Virtual Assistant
Not Supported
Live Chat
Canned Responses
Supported
Customizable Branding
Supported
Geo Targeting
Supported
Offline Form
Supported
Proactive Chat
Supported
Third Party Integration
Supported
Transfers / Routing
Supported
Screen Sharing
Not Supported
Website Visitor Tracking
Not Supported
