Audience

Zoho SalesIQ can be used by businesses of all sizes across all industries. It's the most cost effective live chat and chatbot platform you can ever get.

About Zoho SalesIQ

Zoho SalesIQ is a comprehensive live chat and chatbot platform that provides businesses with website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a single platform, making it a one-stop-shop for businesses looking to improve their customer engagement and overall customer experience.

It comes equipped with a patented ring view for visitor identification in real time, lead scoring, built-in audio calling, screen sharing, profanity management, and different types of bots based on your business requirement. From a codeless bot builder to an advanced AI chatbot that can be integrated with OpenAI or Zia, Zoho's in-house LLM, SalesIQ has it all.

The platform also includes instant messaging channels that integrate with Instagram, Telegram, WeChat, Line and more so businesses can reach prospects and customers on platforms they already use.

SalesIQ is optimized to suit the customer communication needs of both B2B and B2C businesses of

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Pricing

Starting Price:
$0/month
Pricing Details:
Free: Three operator licenses, track and engage with 10K visitors/month, 100 chat sessions/month

Basic: $10/month/user, track and engage with 50K visitors/month, one custom chatbot, 1,000 chat sessions/month, chat routing

Professional: $17/month/user, unlimited chat sessions, five custom chatbots, track and engage with 100K visitors/month, instant messaging (IM) channels

Enterprise: $25/month/user, track and engage with 200K visitors/month, chat translation, company profile enrichment, 10 custom chatbots, Answer Bot, Autopilot
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 4 User Reviews

Overall 4.8 / 5
ease 5.0 / 5
features 4.5 / 5
design 4.5 / 5
support 4.0 / 5
More Reviews Write a Review

Company Information

Zoho
Founded: 1996
India
www.zoho.com/salesiq/

Videos and Screen Captures

Play Video Whether it’s voice note, audio call, or screen sharing, our live chat is equipped with all the tools you need to resolve even the most complex queries Personalize your business conversations by knowing your visitors’ information, such as name, location, actions, time spent on site, and more Configure bots to automatically block IPs using abusive language, protecting agents in the best possible manner. Reply to common queries with a couple of clicks, saving an agent's time and effo Switching between instant messaging applications to engage with customers and prospects is a thing of the past with SalesIQ Zoho SalesIQ Screenshot 6
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Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online

Zoho SalesIQ Frequently Asked Questions

Q: What kinds of users and organization types does Zoho SalesIQ work with?
Q: What languages does Zoho SalesIQ support in their product?
Q: What kind of support options does Zoho SalesIQ offer?
Q: What other applications or services does Zoho SalesIQ integrate with?
Q: Does Zoho SalesIQ have a mobile app?
Q: What type of training does Zoho SalesIQ provide?
Q: Does Zoho SalesIQ offer a free trial?
Q: How much does Zoho SalesIQ cost?
Q: What pricing for support is available for Zoho SalesIQ?
Q: What pricing for training is available for Zoho SalesIQ?

Zoho SalesIQ Product Features

Chatbot

Call to Action Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Supported
Natural Language Processing Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Social Media Integration Supported
Context and Coherence Not Supported
Payment Integration Not Supported
Prediction Not Supported
Sentiment Analysis Not Supported

Conversational AI

Code-free Development Supported
Contextual Guidance Supported
For Developers Supported
Intent Recognition Supported
Multi-Languages Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Virtual Assistant Supported
Omni-Channel Not Supported
Sentiment Analysis Not Supported
Speech Recognition Not Supported
Speech Synthesis Not Supported

Conversational Marketing

Appointment Scheduling Not Supported
Audience Segmentation Not Supported
Multi-Channel Communication Not Supported
Video Chat Not Supported
Chatbot Not Supported
Mobile Messaging Not Supported
Product Recommendations Not Supported
Lead Distribution Not Supported
Group Messaging Not Supported
Email Automation Not Supported
Lead Qualification Not Supported
Human Handover Not Supported

Customer Engagement

Analytics Supported
Communication Management Supported
Feedback Collection Supported
Live Chat Supported
Churn Management Not Supported
Community Management Not Supported
Content Syndication Not Supported
Gamification Not Supported
Video Content Not Supported

Live Chat

Canned Responses Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported
Customizable Branding Not Supported

Sales Enablement

Proposal Management Not Supported
Performance Management Not Supported
Contact Management Not Supported
Training Management Not Supported
Lead Management Not Supported
Collaboration Not Supported
Territory Management Not Supported
Goals / Quota Management Not Supported
Presentation Management Not Supported
Document Management Not Supported
Meeting Management Not Supported
Content Management Not Supported

Sales Engagement

Email Tracking / Automation Not Supported
Sales Automation Not Supported
Workflow Management Not Supported
Task Management Not Supported
Email Sequences Not Supported
CRM Integration Not Supported
Templates Not Supported
Search Not Supported
Reporting / Analytics Not Supported
Sales / Voice Dialer Not Supported
Lead Management Not Supported
Call Scripts / Call Steps Not Supported

Zoho SalesIQ Verified User Reviews

Write a Review
  • A Zoho SalesIQ User
    Principal Consultant
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great Software in Conjunction with Zoho Sites"

    Posted 2022-02-27

    Pros: When I had Zoho One, and had my site hosted through Zoho Sites, Zoho Sales IQ made a lot of sense for my live chat and contact us software.

    Cons: Lack of plugins compatible with the system was the largest con.

    Overall: Overall it made sense at the time, but other software such as Tawk.to has greater flexibility overall.

    Read More...
  • A Zoho SalesIQ User
    Account Manager
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great way to capture leads on your website"

    Posted 2020-09-06

    Pros: SalesIQ makes it really easy to talk to visitors on your website. You can set it to send out a ping when visitors perform a specific action to initiate a conversation. I also like that it plugs into Zoho CRM so you can convert visitors into sales leads if you want to.

    Cons: The mobile app has a long delay from the point when the user pings the chat and to when it actually rings on your phone.

    Overall: It was great. Really easy to set up and deploy and has worked wonderfully for us with absolutely no downtime or issues since we started. Would highly recommend.

    Read More...
  • Anurag S.
    Marketing Analyst
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Flexible Visitor Engagement tool"

    Posted 2020-07-13

    Pros: Zoho SalesIQ is a flexible visitor's engagement solution for websites. It provides real agent based and Bot based chat option. SalesIQ provides some of unique features which helps us to stay ahead of our competitors. the features are -
    - Bot for off hour chat
    -Supports real agent chat
    - Geo location of visitors
    - Tracking the visitors journey on website
    - Identifies New/Returning customers

    Cons: SalesIQ is very effective tool to provide good user interaction with having a deeper insights/behavior of the visitor.

    Overall: Zoho SalesIQ provides excellent visitors engagement and lead conversion solution through it robust tools available within the package. It has chat feature, analytics section, deep insights of user journey. Overall its a powerful package of tools which helps a lot to convert the potential leads and pitch the most suitable offer based on the insights available through SalesIQ. It can share the geo location of the visitor, which helps us by pitching the location based offer. it has option to analyze the visitor journey which helps us to asses the performance of different landing pages and sub sections.

    Read More...
  • Kunal R.
    Manager
    Used the software for: Free Trial
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Construct bridge between client and company"

    Posted 2020-07-01

    Pros: Zoho SlaesIQ is an incredible client chat platform. It helps to makes the relation between companies and clients. The app is available in cross-platform. It helps in making new customers.

    Cons: Zoho SalesIQ is a worthy app. Never faced any problem using its features.

    Overall: Zoho SalesIQ is an incredible chat platform to engage with website visitors. It constructs a bridge between client and company. It gives us the opportunity to show off our brand value and ability to clients.

    Read More...
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