Audience

Small and medium-sized businesses, e-commerce retailers, marketing agencies, social media managers, sales teams, customer support professionals, service providers, and organizations seeking to automate messaging, generate leads, schedule appointments, and manage customer relationships through conversational AI

About Chatfuel

Chatfuel is an AI-powered chatbot and customer communication automation platform that helps businesses manage conversations across WhatsApp, Instagram, and Facebook. The software enables organizations to create automated messaging workflows for answering customer questions, qualifying leads, scheduling appointments, and following up with prospects. Its AI agents use business-specific knowledge to provide responses, recommend products and services, and guide customers through purchasing decisions. Chatfuel includes a no-code chatbot builder, customizable templates, and automated responses triggered by social media comments, direct messages, and advertising interactions. The platform also provides lead management, appointment booking, payment links, and integrations with customer relationship management systems. Built-in analytics allow businesses to monitor campaign performance, track lead generation activity, and evaluate the effectiveness of their messaging automation.

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Pricing

Starting Price:
$15.00/month
Free Trial:
Free Trial available.

Integrations

API:
Yes, Chatfuel offers API access
See Integrations

Ratings/Reviews - 2 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.5 / 5
More Reviews Write a Review

Company Information

Chatfuel
Founded: 2015
United States
chatfuel.com

Videos and Screen Captures

Play Video Chatfuel Screenshot 1 Chatfuel Screenshot 2
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

Chatfuel Frequently Asked Questions

Q: What kinds of users and organization types does Chatfuel work with?
Q: What languages does Chatfuel support in their product?
Q: What kind of support options does Chatfuel offer?
Q: What other applications or services does Chatfuel integrate with?
Q: Does Chatfuel have an API?
Q: What type of training does Chatfuel provide?
Q: Does Chatfuel offer a free trial?
Q: How much does Chatfuel cost?
Q: What pricing for support is available for Chatfuel?
Q: What pricing for training is available for Chatfuel?

Chatfuel Product Features

Chatbot

Context and Coherence Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Call to Action Not Supported
Human Takeover Not Supported
Inline Media / Videos Not Supported
Prediction Not Supported
Ready-made Templates Not Supported
Social Media Integration Not Supported

Conversational AI

Code-free Development Supported
Contextual Guidance Supported
For Developers Supported
Intent Recognition Supported
Multi-Languages Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Omni-Channel Not Supported
Reusable Components Not Supported
Sentiment Analysis Not Supported
Speech Recognition Not Supported
Speech Synthesis Not Supported
Virtual Assistant Not Supported

Conversational Marketing

Chatbot Supported
Appointment Scheduling Not Supported
Audience Segmentation Not Supported
Email Automation Not Supported
Group Messaging Not Supported
Human Handover Not Supported
Lead Distribution Not Supported
Lead Qualification Not Supported
Mobile Messaging Not Supported
Multi-Channel Communication Not Supported
Product Recommendations Not Supported
Video Chat Not Supported

Customer Engagement

Feedback Collection Supported
Live Chat Supported
Analytics Not Supported
Churn Management Not Supported
Communication Management Not Supported
Community Management Not Supported
Content Syndication Not Supported
Gamification Not Supported
Video Content Not Supported

Customer Service

Live Chat Supported
Social Media Integration Supported
Surveys & Feedback Supported
Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Lead Generation

Contact Import/Export Supported
Lead Capture Supported
Lead Nurturing Supported
Lead Scoring Supported
Lead Segmentation Supported
Contact Discovery Not Supported
Lead Database Integration Not Supported
Pipeline Management Not Supported
Prospecting Tools Not Supported
Visitor Identification Not Supported

Live Chat

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Proactive Chat Supported
Third Party Integration Supported
Offline Form Not Supported
Screen Sharing Not Supported
Transfers / Routing Not Supported
Website Visitor Tracking Not Supported

Marketing Automation

A/B Testing Supported
Analytics / ROI Tracking Supported
Customizable CTAs Supported
Drip Campaigns Supported
Dynamic Content Supported
Lead Scoring Supported
Segmentation Supported
Social Marketing Supported
Artificial Intelligence Not Supported
Content / Blogging Platform Not Supported
Landing Pages / Web Forms Not Supported
Sales Intelligence Not Supported
Search Marketing Not Supported
Website Visitor Tracking Not Supported

Chatfuel Verified User Reviews

Write a Review
  • Lynn J.
    Marketing Specialist
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 5,000 - 9,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Excellent Platform for Informal Conversations"

    Posted 2021-02-05

    Pros: Chatfuel has a design which accommodates all persons from different spheres of life. Furthermore, Chatfuel drive togetherness, and acts as a relaxation solution.

    Cons: Chatfuel aims at uplifting spirits, making it a way for improving on morale. Again, Chatfuel takes challenges head on, the vendor issuing a solution for them.

    Overall: Chatfuel has taken discussions and communications higher, making it more precise and confidential. Chatfuel is also immediate and secure.

    Read More...
  • A Chatfuel User
    Manager
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 20,000 or More
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Facebook Messenger Bots Made Simple"

    Posted 2021-01-11

    Pros: Very easy to set up new Messenger chat bots. Intuitive framework including easy to follow flow charts. Loaded with features and highly customizable. Pricing provides good value. Excellent customer service.

    Cons: User interface can feel a bit cluttered but it’s not a problem once you get the hang of it.

    Overall: Overall, Chatfuel is a powerful and easy to use tool for setting up Facebook Messenger chat bots. The application displays a straightforward flow chart indicating all possible answers. Good pricing and customer support. Recommended for organizations of all sizes.

    Read More...
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