Audience
Companies looking to improve the quality and efficiency of their customer support / CX
About Mindsay
Mindsay makes customer interactions simple and efficient using conversational automation.
We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources.
From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.
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Pricing
Pricing Details:
We have a SaaS business model with a license fee (based on volume and complexity) and professional services fee.
Free Trial:
Free Trial available.
Company Information
Mindsay
Founded: 2016
France
www.mindsay.com
Videos and Screen Captures
Other Useful Business Software
Custom VMs From 1 to 96 vCPUs With 99.95% Uptime
Live migration and automatic failover keep workloads online through maintenance. One free e2-micro VM every month.
Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online
Mindsay Frequently Asked Questions
Mindsay Product Features
Artificial Intelligence
Chatbot
Supported
For Sales
Supported
For eCommerce
Supported
Machine Learning
Supported
Multi-Language
Supported
Natural Language Processing
Supported
Process/Workflow Automation
Supported
Rules-Based Automation
Supported
Virtual Personal Assistant (VPA)
Supported
For Healthcare
Not Supported
Image Recognition
Not Supported
Predictive Analytics
Not Supported
Chatbot
Call to Action
Supported
Context and Coherence
Supported
Human Takeover
Supported
Inline Media / Videos
Supported
Machine Learning
Supported
Natural Language Processing
Supported
Payment Integration
Supported
Prediction
Supported
Ready-made Templates
Supported
Reporting / Analytics
Supported
Sentiment Analysis
Supported
Social Media Integration
Supported
Conversational AI
Code-free Development
Supported
Contextual Guidance
Supported
For Developers
Supported
Intent Recognition
Supported
Multi-Languages
Supported
Omni-Channel
Supported
On-Screen Chats
Supported
Pre-configured Bot
Supported
Reusable Components
Supported
Sentiment Analysis
Supported
Speech Recognition
Supported
Speech Synthesis
Supported
Virtual Assistant
Supported
Conversational Marketing
Chatbot
Supported
Human Handover
Supported
Lead Distribution
Supported
Lead Qualification
Supported
Mobile Messaging
Supported
Multi-Channel Communication
Supported
Appointment Scheduling
Not Supported
Audience Segmentation
Not Supported
Email Automation
Not Supported
Group Messaging
Not Supported
Product Recommendations
Not Supported
Video Chat
Not Supported
Customer Service
Alerts / Escalation
Supported
Knowledge Base
Supported
Performance Metrics
Supported
Queue Management
Supported
Self Service Portal
Supported
Social Media Integration
Supported
Virtual Assistant
Supported
Workflow Management
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Live Chat
Not Supported
Surveys & Feedback
Not Supported
Live Chat
Canned Responses
Supported
Customizable Branding
Supported
Offline Form
Supported
Proactive Chat
Supported
Third Party Integration
Supported
Transfers / Routing
Supported
Geo Targeting
Not Supported
Screen Sharing
Not Supported
Website Visitor Tracking
Not Supported
Mindsay Additional Categories
Mindsay Verified User Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Intelligent chatbot" Posted 2020-06-29
Pros: MindSay is very intuitive conversation platform. It has an intelligent chatbot. It completely based on Artificial Intelligence. No coding required to set up. Analytics data are also available to analyse bot progress and client satisfaction.
Cons: MainSay is a very impressive tool, I'm totally happy with its skills.
Overall: Customer Support is the backbone of every business. To make it great I use MindSay. It gives my business conversation platform into automated to help my client. It's an artificial intelligence-based bot which gives a quick reply to the client.
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