Audience
SME, Enterprise
About versaSRS Business Workflow
With versaSRS improving business efficiencies has never been as powerful.
Your business will gain access to extensive tools to drive process, improve workflow and increase productivity.
versaSRS comes with all of the modules you would expect from an Enterprise Solution but without the huge price tag.
Improve communication between your company, your customers and your employees.
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Pricing
Starting Price:
$200/user/year
Pricing Details:
Available in Starter, Pro or Enterprise editions.
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
VersaDev
Founded: 2000
Australia
www.versasrs.com
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Product Details
Platforms Supported
Windows
Cloud
Training
Documentation
In Person
Support
Phone Support
Online
versaSRS Business Workflow Frequently Asked Questions
versaSRS Business Workflow Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Community Forums
Multiple Brands / Products
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal