Audience
Companies of all sizes
About Omnidesk
Take customer communication to the next level. Omnidesk is a convenient service for support and communication with clients through all communication channels. Clients turn to you as convenient for them, and employees work with pleasure. Add all channels so customers can contact you in a convenient way. Create rules and templates to save time on routine tasks. Process requests and pleasantly surprise them with the quality of support. Analyze the performance of each of the employees and departments of the company. Omnidesk has already been chosen by delivery services, travel agencies, software developers, educational projects, payment services and many others.
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Pricing
Starting Price:
15€ per employee per month
Free Trial:
Free Trial available.
Company Information
Omnidesk
Russia
omnidesk.ru/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Online