Audience
Social Workers, HR staff assisting communities and co-workers seeking a solution to improve their operations
About IncognitoDesk
IncognitoDesk is a communication platform that allows organizations to offer services while preserving the anonymity of users who use their services. It is the perfect tool for human resource teams, community organizations working with sensitive communities and higher education institutions in their application of the Quebec law P-22.1. It does so by allowing the agents (like a social worker) to create channels to receive messages by SMS, Email, from their users. Messaging platform overload? Between Facebook Messenger, Whatsapp, SMS and email it’s easy to lose track of where your conversations are taking place. IncognitoDesk brings social messaging platforms into a single, secure web interface where you can focus on helping your client instead of remembering where you had that conversation in the first place. Let your clients message you on the social messaging platform they are comfortable using while you assist them.
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LiveHelpNow
• Software solutions to meet all of your customer support, contact center, lead generation, and help desk needs.
• All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email management, and VoIP call management, yet your team will receive one streamlined communication history.
• Tools/features include intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more.
• Get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media and more.
• HIPAA, ADA and PCI compliant
• Quick, easy installation. No setup fees or contract.
• Free 30-day trial
• Free training and 24/7 Support
• #1 rated 7 years running as best live chat and SMS help desk platform
• #84 Inc. 500 fastest growing companies
Learn more
Pricing
Starting Price:
$15 per month
Free Trial:
Free Trial available.
Company Information
M2i3
Founded: 2005
Canada
www.incognitodesk.com/en/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Webinars
Support
Phone Support
Online
IncognitoDesk Frequently Asked Questions
IncognitoDesk Product Features
Help Desk
Customizable Branding
Email Integration
Interaction Tracking
Multi-Channel Communication
Real-time Chat
Ticket Management
Alerts / Escalation
Automated Routing
Community Forums
Document Storage
IT Asset Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Network Monitoring
Self Service Portal
Service Level Agreement (SLA) Management
