Audience

Mid-sized to large companies

About ConSol CM/Helpdesk

ConSol CM/Helpdesk is the solution for efficient IT support for customers and employees, made in Germany. CM/Helpdesk allows you - partially automated or manually - to find quick solutions for all incidents, and requests.
All incoming inquiries (e-mail, web form or self-service-portal) are automatically recorded and forwarded to the respective processor in the 1st level, 2nd level or other specialist teams by integrated workflow logic. FAQs and suggested solutions are available to help you find a solution quickly.
The integrated change management enables the creation and tracking of simple and complex changes. Problem management is used for the elimination of major errors.
And best of all: all processes and data structures can be adapted to your needs.

Pricing

Starting Price:
€ 69,00/month/user
Pricing Details:
The minimum number of the Cloud Starter version is 3 concurrent users.
Alternatively we offer license purchases.
Free Trial:
Free Trial available.

Integrations

API:
Yes, ConSol CM/Helpdesk offers API access

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

ConSol Consulting & Solutions Software GmbH
Founded: 1984
Germany
cm.consol.de/software/helpdesk/

Videos and Screen Captures

Incident Management

Incident Management

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Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
Training
Documentation
Live Online
In Person
Support
Phone Support
Online

ConSol CM/Helpdesk Frequently Asked Questions

Q: What kinds of users and organization types does ConSol CM/Helpdesk work with?
Q: What languages does ConSol CM/Helpdesk support in their product?
Q: What kind of support options does ConSol CM/Helpdesk offer?
Q: What other applications or services does ConSol CM/Helpdesk integrate with?
Q: Does ConSol CM/Helpdesk have an API?
Q: What type of training does ConSol CM/Helpdesk provide?
Q: Does ConSol CM/Helpdesk offer a free trial?
Q: How much does ConSol CM/Helpdesk cost?
Q: What pricing for support is available for ConSol CM/Helpdesk?
Q: What pricing for training is available for ConSol CM/Helpdesk?

ConSol CM/Helpdesk Product Features

Help Desk

Alerts / Escalation Supported
Automated Routing Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
IT Asset Management Supported
Incident Management Supported
Knowledge Base Supported
Known Issue Management Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported
Community Forums Not Supported
Interaction Tracking Not Supported
Live Chat Not Supported
Network Monitoring Not Supported
Real-time Chat Not Supported

IT Service

Contract Management Supported
IT Asset Management Supported
Incident Management Supported
Knowledge Management Supported
Release Management Supported
Self Service Portal Supported
Service Catalog Supported
Service Reporting Supported
Ticket Management Supported

Issue Tracking

Dashboard Supported
Escalation Management Supported
Knowledge Base Supported
Project Management Supported
Scheduling Supported
Task Management Supported
Assignment Management Not Supported
Issue Auditing Not Supported
Issue Scheduling Not Supported
Recurring Issues Not Supported

Service Desk

CMDB Supported
Change Management Supported
IT Asset Management Supported
Incident Management Supported
Knowledge Base Supported
Mobile Access Supported
SLA Management Supported
Self Service Portal Supported
Procurement Management Not Supported
Remote Control Not Supported

ConSol CM/Helpdesk Additional Categories

FAQ