Audience
Companies of all sizes that need a help desk system
About FirstOne HelpDesk
F1Helpdesk i an IT help desk that offers personalized support and can help with a variety of tasks, including router and server management, data storage, desktop needs, and user account management. F1 Solutions also offers preventative maintenance, system monitoring, Microsoft patch management, and system audits.
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Pricing
Starting Price:
$15000 one-time payment
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
FirstOne Systems
Founded: 2011
India
www.firstonesystems.com/hss-risk-near-miss/
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Support
Phone Support
24/7 Live Support
FirstOne HelpDesk Frequently Asked Questions
FirstOne HelpDesk Product Features
Help Desk
Automated Routing
Supported
Email Integration
Supported
IT Asset Management
Supported
Interaction Tracking
Supported
Multi-Channel Communication
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Alerts / Escalation
Not Supported
Community Forums
Not Supported
Customizable Branding
Not Supported
Document Storage
Not Supported
Incident Management
Not Supported
Knowledge Base
Not Supported
Known Issue Management
Not Supported
Live Chat
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Real-time Chat
Not Supported
Ticket Management
Not Supported
